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Your Attendance Matters

We have extensive evidence that shows us that students with high levels of attendance at timetabled classes get the best marks. During your time at Manchester Met we will be monitoring your attendance and contacting you if we are worried about you to see what additional support you might need.

If your degree course is one that is participating in our new attendance monitoring system you will also receive an email and text message at the start of the academic year asking you to register your attendance online at each of your timetabled classes.

Supporting your success

Our aim is to encourage and support you by providing the highest possible quality of student experience through a supportive learning environment. One indicator of your likely success is good engagement with all aspect of your studies, including attendance at timetabled classes.

Who

  • Students on participating courses will receive a text message and email.
  • All Tier 4 international students

Your timetable

Your personalised timetable is available to view on your virtual learning environment at MyMMU.

Signing-in to your classes

You will be expected to sign-in for each one of your timetabled classes, lectures, seminars, tutorials, laboratory sessions etc., using the Attendance Self-Registration Application – a quick and easy way of confirming your attendance.

What to do

  • The Attendance Self-Registration Application is available via the University’s Wi-Fi system and network
  • Connect to the University’s Wi-Fi on your smart phone, tablet or laptop, use one of the University’s PCs available in the IT drop-in zones, or one of the dedicated Attendance monitoring PCs
  • Each time you attend a timetabled class, visit the Attendance Self-Registration Application and log-in using your student ID and password
  • Once you have logged in, register your attendance for that class
  • You can check your attendance at any point by going to the Attendance Check website.

When to do it

  • The Attendance Self-Registration Application will be available for you to use from Welcome Week onwards
  • You can register your attendance up to 30 minutes before through to 90 minutes after your timetabled class
  • You’ll also be able to use the application to check your overall attendance throughout the year

Help when you need it

Visit your nearest Student Hub if you would like to talk to one of our friendly advisors about

  • Your timetable
  • Using the Attendance Self-Registration Application
  • Study support
  • Advice and guidance on personal or study related issues

Or visit the online Student Hub where you’ll find everything you need in one place.

Frequently asked questions

Is there a code to log in to the Wi-Fi for the Attendance Self-Registration Application system?

No. Log-in to the Wi-Fi as usual using your student ID and password. If you have any problems with this please contact the IT Helpdesk.

Can the Application be downloaded from the AppStore (or equivalent)?

No. We are using a mobile-optimised website - not an app that can be downloaded. The link to register your attendance is mmu.ac.uk/attendance

Is it compulsory for students to register?

Yes. Students who have been asked to use the Attendance Self-Registration Application should use it to register their attendance at timetabled classes.

If you are a Tier 4 international student. Find more information about attendance monitoring and immigration compliance.

 

Whose attendance is being recorded through the Attendance Self Registration Application?

All Tier 4 students (international students with visa restrictions) and most level 3 and 4 students are involved.

Why is the University using an Attendance Self-Registration Application?

There are lots of studies and research showing the positive links between good attendance and good grades. We care about our students getting the best outcome possible and therefore have a duty to try and help in any way we can. We are promoting the message that student attendance matters.

We use the self-registration data to monitor attendance levels and identify students who need extra support. It allows us to intervene long before a student’s poor attendance puts them at risk of failure.

How do I log-in to confirm my attendance?

Visit mmu.ac.uk/attendance and log-in using your student ID and password. Register your attendance by clicking on the 'Click here to register' link for the class you are attending.

How do I know if I have registered my attendance successfully?

Once you click the link to register your attendance, the class you have selected will change colour to dark green and the text will change to ‘Registered’ to indicate that you have registered.

Which device do I use to register my attendance?

You can use any wireless-enabled phone, tablet or laptop connected to the MMU Wi-Fi or any university networked PC or laptop.

We also have some PCs set up around campus to register attendance quickly. They are available at the following locations:

  • John Dalton: Reception area near John Dalton Tower
  • Brooks: Student Hub
  • Business School: Student Hub
  • Geoffrey Manton: Student Hub
  • Righton: Student Hub
  • Cheshire Campus: Student Union Building

 

How often should I register my attendance?

You are expected to register for each class on your timetable.

What do I do if I can't get access to the Wi-Fi?

Go to the IT helpdesk for advice on access to the Wi-Fi. You can also register your attendance by using a university networked PC or laptop.

We also have some PCs set up around campus to register attendance quickly. They are available at the following locations:

  • John Dalton: Reception area near John Dalton Tower
  • Brooks: Student Hub
  • Business School: Student Hub
  • Geoffrey Manton: Student Hub
  • Righton: Student Hub
  • Cheshire Campus: Student Union Building

If you cannot connect to log your attendance please let your Student Engagement Officer know.

Troubleshooting

The most common fix if you are unable to connect to the attendance monitoring system is to ensure that your data connection and 3G/ 4G is switched off on your device as this can interfere with the signal. You must use the Wi-Fi function only. If the system identifies you as connecting through ‘data’ then it believes that you are off-campus so won't allow you to log in. You may also need to accept cookies on your phone in the settings menu, otherwise the page may simply not load.

If you are having problems logging in then you can take your phone to your nearest Student Hub and they can show you how to set up your phone to connect to MMU Wi-Fi as soon as you walk onto University premises. If they can’t help then you can also ask an IT rover for assistance, or ring the IT Helpline on 0161 247 4646 for advice.

Remember, you can also log in using any MMU networked PC before or after your timetabled session - you have up to 30 minutes before each session and up to 90 minutes after to log in. There are also several dedicated attendance self-registration computers around the University:

  • John Dalton: Reception area near John Dalton Tower
  • Brooks: Student Hub
  • Business School: Student Hub
  • Geoffrey Manton: Student Hub
  • Righton: Student Hub
  • Cheshire Campus: Student Union Building

If you’re receiving any specific error messages when you log in, please contact your Student Engagement Officer in the first instance with this information and they can then investigate:

Manchester campus 

Faculty of Arts and Humanities 
em-artshumanities@mmu.ac.uk

Faculty of Education
em-education@mmu.ac.uk

Business School
em-mmubs@mmu.ac.uk

Faculty of Science and Engineering
em-se@mmu.ac.uk

Department of Psychology
em-psychology@mmu.ac.uk

Programmes within Apparel, Food and Consumer Technology and Hospitality and Tourism
em-afht@mmu.ac.uk

Programmes within Health and Social Care
em-hpsc@mmu.ac.uk

Cheshire campus

em-cheshire@mmu.ac.uk

Tier 4 international students

internationalenrol@mmu.ac.uk

What do I do if my classes are not showing?

Visit an Advisor at your nearest Student Hub and explain the problem. They will make sure your timetable is accurate.

Please also report this to your Faculty Student Engagement Officer:

Manchester campus 

Faculty of Arts and Humanities 
em-artshumanities@mmu.ac.uk

Faculty of Education
em-education@mmu.ac.uk

Business School
em-mmubs@mmu.ac.uk

Faculty of Science and Engineering
em-se@mmu.ac.uk

Department of Psychology
em-psychology@mmu.ac.uk

Programmes within Apparel, Food and Consumer Technology and Hospitality and Tourism
em-afht@mmu.ac.uk

Programmes within Health and Social Care
em-hpsc@mmu.ac.uk

Cheshire campus

em-cheshire@mmu.ac.uk

Tier 4 international students

internationalenrol@mmu.ac.uk

What do I do if classes are showing that are not mine?

Visit an Advisor at your nearest Student Hub and explain the problem. They will make sure your timetable is accurate.

What do I do if I am ill and cannot get in to university to my classes?

Please contact your Student Engagement Officer, providing your name, student ID and the date(s) of your absence.

Manchester campus 

Faculty of Arts and Humanities 
em-artshumanities@mmu.ac.uk

Faculty of Education
em-education@mmu.ac.uk

Business School
em-mmubs@mmu.ac.uk

Faculty of Science and Engineering
em-se@mmu.ac.uk

Department of Psychology
em-psychology@mmu.ac.uk

Programmes within Apparel, Food and Consumer Technology and Hospitality and Tourism
em-afht@mmu.ac.uk

Programmes within Health and Social Care
em-hpsc@mmu.ac.uk

Cheshire campus

em-cheshire@mmu.ac.uk

Tier 4 international students

internationalenrol@mmu.ac.uk

 

Can I see my past attendance?

Yes, click on the following link and log in with your Student ID and Password: mmu.ac.uk/attendancecheck

Who can I contact if I have any questions or problems that aren’t answered here?

Please contact an Advisor at your nearest Student Hub.

If you are a Tier 4 international student, please email internationalenrol@mmu.ac.uk

Frequently asked questions for international students

For a Tier 4 student, whose attendance is being monitored through the ASRA?

This only applies to Tier 4 students on undergraduate and taught postgraduate courses where timetabled activities are published on www.mmu.ac.uk/students/.

Some students may be exempt if their individualised timetable is not available online.

A separate procedure exists for students on postgraduate research programmes; Researchers are required to evidence monthly RD9 forms, supervisory meetings. RD9 forms are available to download online if you click on the ‘other forms’ tab. RD9 forms must be signed by your Supervisor and submitted to your Faculty Research Administrators.

If you have any further questions, please email internationalenrol@mmu.ac.uk.

Why is the University monitoring the attendance of Tier 4 students?

Your entry clearance or leave to remain in the UK as a Tier 4 student was given to you for the purpose of study. In so doing, you are required to study on a full time basis and attend ALL classes. 

You can also check your overall record of attendance at timetabled classes. This is very useful if you need to evidence your attendance to the University, Home Office, Airport Border Control or Financial Sponsor etc.

The University regards all forms of student engagement as extremely important and it places particular emphasis on attendance at timetabled classes. You should also refer to FAQ’s on Re-registration for Tier 4 students.

If you have any further questions, please email internationalenrol@mmu.ac.uk.

How can a Tier student log-on to the ASRA to confirm and check attendance?

What to do

The Attendance Self-Registration Application is available via the University’s Wi-Fi system and network.

Connect to the University’s Wi-Fi on your smart phone, tablet or laptop, or use one of the University’s PCs available in the IT drop-in zones.

Each time you attend a timetabled class, visit the Attendance Self-Registration Application and log-in using your student and password.

Once you have logged in, register your attendance for that class.

When to do it

The Attendance Self-Registration Application will be available for you to use from the first week of your timetabled classes..

You can register your attendance up to 30 minutes before through to 90 minutes after your timetabled class.

You’ll also be able to use the application to check your overall attendance throughout the year. 

Help when you need it

Visit your nearest Student Hub if you would like to talk to one of our friendly advisors about

  • your timetable
  • using the Attendance Self-Registration Application
  • study support

advice and guidance on personal or study issues

What device can a Tier 4 student use to self-register their attendance through the ASRA?

All Tier 4 students (international students with visa restrictions) and most level 3 and 4 students are involved.

Any device that can use Wi-Fi can be used, such as a mobile phone, laptop, tablet or a personal computer.

If you do not have a mobile phone, laptop or tablet, you can also log in using a University personal computer.

If you have any further questions, please email internationalenrol@mmu.ac.uk.

How often must a Tier 4 student self-register their attendance using ASRA?

You will be expected to sign-in for each and every one of your timetabled classes at MMU using the ASRA.

The ASRA will send you a weekly reminder of your timetable.

 If you have any further questions, please email internationalenrol@mmu.ac.uk.

What else does the University check for Tier 4 students?

The University also regards your engagement and progression with your programme of study important.

 All Tier students must attend Re-registration sessions (which take place at the start of the spring and summer terms each academic year).

 You are subject to the University’s Procedure for student withdrawal and suspension of studies when:

  • you fail to attend a re-registration session;

or:

  • you fail to submit one piece of coursework that is identified in the Coursework Receipting System;

or:

  • you have a poor attendance record of attendance on the Attendance Self-Registration System



If you have any further questions, please email internationalenrol@mmu.ac.uk.

Procedure for the withdrawal of Tier 4 students for non-attendance

Introduction

This Procedure applies only to students on undergraduate and taught postgraduate courses who are subject to Home Office Tier 4 requirements.  The Procedure covers the withdrawal by the University of students who are identified as not attending classes through the Attendance Self Registration Application (ASRA).  Separate procedures exist for students on postgraduate research programmes; these students are required to evidence monthly RD9 forms of supervisory meetings.

The Procedure

1.1. Tier 4 students who demonstrate an unacceptable level of attendance may be withdrawn on the authority of a Head of Faculty Student and Academic Services.  The decision to withdraw will be based on evidence from the ASRA of the student’s overall level of attendance.

1.2. The Procedure will be initiated by the International Compliance and Experience Manager for any Tier 4 student who, on the basis of evidence from the ASRA, has failed to attend any classes after a continuous period of one and two weeks and have not provided acceptable evidence for their non-attendance.

1.3. Initially, an Attendance Warning email will be sent to the student when they have been identified through ASRA for poor attendance. 

1.4. A Final Attendance Warning email will be sent to the student followed by a request to attend a face-to-face meeting with a member of the International Compliance and Experience team and explain their reasons for the poor attendance. The student will be informed that’s/he may bring a friend or a representative to the meeting. During the meeting, the student will have an opportunity to provide evidence of acceptable reasons for the non-attendance.  Where acceptable reasons are provided, the member of staff will discuss the matter and identify what support is appropriate. 

1.5. If the student does not attend or re-schedule the appointment with the International Compliance and Experience team, the International Compliance and Experience Manager will ask the Head of Faculty Student and Academic Services to withdraw the student.

1.6. If the student attends the appointment, but does not provide sufficient evidence of acceptable reasons for non-attendance, the International Compliance and Experience Manager will ask the Head of Faculty Student and Academic Services to withdraw the student.

1.7. Letters that are sent to students under sections 1.5 and 1.6 above will inform them that they may appeal to a Deputy Registrar of the University, within one week of the date of the letter, if they consider either:

  • that there were exceptional factors that they were unable, for good reason, to disclose at an earlier stage in the process;

or:

  • that there was a material error in the conduct of the process that was of such a nature as to cause reasonable doubt as to whether the outcome might have been different had the error not occurred.

1.8. Where a student appeals to a Deputy Registrar, the decision of the Deputy Registrar shall be final. The Deputy Registrar shall be advised by a panel comprising a sabbatical officer of the Students’ Union and an academic Head of Department who has had no previous involvement in the student’s case. The Deputy Registrar may, if s/he considers it necessary in order to be able to make an informed decision on the case, invite the student to a meeting. In such cases, the student will be informed that s/he may bring a friend or a representative to the meeting.

1.9. Where a Deputy Registrar confirms the decision of a Head of Faculty Student and Academic Services to withdraw a student, this decision must be notified to the Assessment, Appeals and Complaints Manager in Student Administration, who will arrange for the student to be issued with a Completion of Procedures letter. This letter will enable the student to pursue the matter with the Office of the Independent Adjudicator for Higher Education (OIA) if s/he wishes to do so.

1.10. Any letters that are issued under these procedures will be sent to students by post (to their permanent and term-time addresses) and also to their MMU e-mail addresses and any other e-mail addresses they have given the University. 

1.11. In all cases where a student is withdrawn through the above procedure, the date of withdrawal shall be the last date for which there is evidence from the ASRA that the student was still attending classes.