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Engagement monitoring at Manchester Met

Over the past few years, the University has been developing new approaches to the monitoring of students’ engagement with their studies. The key driver for this is to support students to succeed by identifying at an early stage those who are starting to disengage with their studies.

We have extensive evidence that shows us that students with high levels of attendance at timetabled classes get the best marks. For this reason, the University is investing in a new attendance registration system for 2017/18 that will be rolled out to all undergraduate students by 2019/10.

Please click on the links below for more information for:

Supporting your success

Our aim is to encourage and support you throughout your time at University to achieve your full potential by providing a supportive learning environment. One indicator of your likely success is good engagement with all aspect of your studies, including attendance at timetabled classes.

Other indicators of academic success include your engagement with Moodle, submitting coursework on time and your coursework marks.

During your time at Manchester Met we will be monitoring your overall engagement on your course and contacting you if we are worried about you to see what additional support you might need.

Who is involved?

For 2017/18, the following students on the Manchester campus will be involved in a new attendance monitoring system:

  • All foundation (level 3) and first year (level 4) students
  • Second year (level 5) students who were involved in our previous attendance monitoring system. Students on participating courses will receive a text message and email.
  • All Tier 4 international students

For the Cheshire campus, all second and third year students (level 5 and 6) will be involved in the new attendance monitoring system.

Your timetable

Your personalised timetable is available to view at MyMMU.

Managing your attendance

Log on to the student attendance portal at attendance.mmu.ac.uk using your student ID and password.

Here you can:

  • check your overall attendance throughout the year.
  • submit an absence online  If you are unable to attend a class

Help when you need it

Visit your nearest Student Hub if you would like to talk to one of our friendly advisers about:

  • your timetable
  • study support
  • advice and guidance on personal or study issues

 

Or visit the online Student Hub at mmu.ac.uk/students/hubs/

Your student engagement officer

Please contact your student engagement officer with any queries about your attendance records or for further advice and support.

 

Manchester campus

Faculty of Arts and Humanities
em-artshumanities@mmu.ac.uk  

Faculty of Education
em-education@mmu.ac.uk

Faculty of Business of Law
em-bussinesslaw@mmu.ac.uk

Faculty of Science and Engineering
em-se@mmu.ac.uk  

Department of Psychology
em-psychology@mmu.ac.uk  

Manchester Fashion Institute
em-mfi@mmu.ac.uk  

Programmes within Health and Social Care
em-hpsc@mmu.ac.uk  

Cheshire campus

em-cheshire@mmu.ac.uk  

Tier 4 international students

internationalenrol@mmu.ac.uk


Manchester Campus


From September 2017, new touch card readers will be in place in all larger teaching spaces for the following students:

  • All foundation (level 3) and first year (level 4) students
  • Second year students (level 5) who were involved in our previous attendance registration system. Students on participating courses will receive a text message and email.

Here’s what to do

  • To record your attendance, tap and hold your student ID card against the card reader.
  • Card readers are installed in all larger teaching spaces. Where there isn’t a card reader in place, your tutor will register your attendance for you.
  • When your ID card is scanned, the reader will light up, beep once and display your name.
  • Please be aware - scanning in a card for someone else, giving your card to someone else to scan in for you or scanning in and then not attending is not allowed.

When to do it

  • Register your attendance at the beginning of each timetabled activity using your student ID card in any room where a card reader is present.
  • You can register your attendance up to 10 minutes before the start of your class
  • Where no card reader is present, your tutor will record your attendance for you.

Cheshire Campus


From September 2017, a new attendance monitoring system will be in place for all second and third year students (level 5 and 6).

What do I need to do?

  • Your tutor will register your attendance for you using an online register.
  • For larger classes and lectures, you will be asked to sign a paper register.

T4 International Students


T4 students will be expected to sign-in for each one of your timetabled classes using the Student Attendance Portal – a quick and easy way of confirming your attendance.

What to do

  • Registration is available whilst connected to the University’s Wi-Fi or logged in to a University PC / laptop. You will be able to log on to the student attendance portal either off-site or using an alternative internet connection (e.g. 3G or 4G) but you will only be able to register for classes when connected to the University’s Wi-Fi on campus.
  • Connect to the University’s Wi-Fi on your smart phone, tablet or laptop, or use one of the University’s PCs available in the IT drop-in zones.
  • Each time you attend a timetabled class, visit the attendance registration portal and log-in using your student and password.
  • Once you have logged in, register your attendance for that class.

When to do it

  • You will be available to register for classes via the attendance registration portal from Welcome Week onwards
  • You can register your attendance up to 30 minutes before through to 90 minutes after your timetabled class

Frequently asked questions (FAQ)

Am I expected to attend all of my timetabled sessions?

Where possible, you should attend all of your timetabled sessions, unless you are informed otherwise by your tutor. If you are unable to attend for any reason, please contact your Student Engagement Officer. Your tutor may on occasion inform you that a session is optional. If this is the case, it is their responsibility to ensure the timetabling team are aware of this. The session will still appear on your timetable, but you may not be required to attend.

Whose attendance is being recorded on the new attendance registration system?

For 2017/18, a new attendance monitoring system will be in place for the following students on the Manchester campus:

  • All Level 3 and 4
  • Level 5 students involved in the old attendance monitoring system
  • All Tier 4 International Students

In Cheshire, the new attendance monitoring system will be in place for all level 5 and 6 students, and all Tier 4 International students. Over the next 3 years, the new attendance monitoring system will be rolled out to all undergraduate students. 

Why does the University monitor my attendance?

There are lots of studies and research showing the positive links between good attendance and good grades. We care about our students getting the best outcome possible and therefore have a duty to try and help in any way we can. We are promoting the message that student attendance matters.

We use the registration data to monitor attendance levels and identify students who need extra support. It allows us to intervene before a student’s poor attendance puts them at risk of failure.

How do I register my attendance?

The new attendance monitoring system uses the following registration methods:

Manchester Campus:

  • RFID (touch) card readers

Card readers will be in place in rooms with a capacity of 30 or more. Where there is a reader in the room, students are responsible for registering their own attendance. Attendance is registered by placing your student ID card against the reader (much like a contactless payment card).

  • Online Register

In smaller rooms, with a capacity of 29 or less, tutors are responsible for registering students’ attendance using the Presto Online Register. If there is no card reader present in the room, you do not need to do anything, as your tutor will register your attendance for you.

Cheshire Campus:

Attendance for all classes at the Cheshire Campus will be registered by tutors, using either the online register or, for larger classes, paper registers which will be updated on the system after the class.

If you are a Tier 4 International student, self-registration application will be made available for you to use through the following link: https://attendance.mmu.ac.uk.

For more information, please go to https://mmu.ac.uk/attendancefaq

Is it compulsory for students to register their attendance?

Yes. Students who have been asked to use the card readers should do so for all timetabled classes where a card reader is present. In other cases, or for smaller classes, your tutor will register your attendance for you.

If you are a Tier 4 international student, click to find more information about attendance monitoring and immigration compliance.

‘No Timetable’ message on card reader

The attendance system works by matching your registered attendance with your timetabled sessions. If the ‘No Timetable’ message comes up on the card-reader display then it may indicate that:

  1. you are attending a session which you are not timetabled for; or,
  2. you are attending a session deemed to be an alternative one, but without this change having gone through timetabling.

Please check your timetable and attend the correct sessions wherever possible. Your personalised timetable is available to view on your virtual learning environment at MyMMU.

If you believe your timetable is incorrect, please visit an Advisor at your nearest Student Hub and explain the problem. They will make sure your timetable is accurate.

Your timetable can only be changed in exceptional circumstances. If you wish to attend an alternative session and your Unit Leader agrees to the change, they need to email the relevant timetabling team member to get this changed on your student timetable. Your timetable will not be amended until this has been arranged with the timetabling office.

If you are concerned that any sessions have not been registered correctly, or you have attended an alternative session without the change being made to your timetable, please contact your Student Engagement Officer who will be able to update your record.

The card reader is not functioning

If the card reader is functioning correctly, the screen will display the room number in its normal state. This means that the reader is communicating with the Presto Attendance Monitoring System. When your ID card is scanned, the reader will light up, beep once and display the students’ name. If you are not expected at the session in timetabling, the reader will beep twice and display the message ‘no timetable’. Please refer to the ‘No Timetable’ message FAQ.

If a card reader displays either an ‘Offline’ message, or the screen is blank, this should be reported to the IT Helpline on 0161 247 4646 so that we can resolve the issue as quickly as possible.

Your tutor can manually complete the registration using the Presto online register. 

I have received an invite to a meeting with regards to low attendance/non-submission of coursework/low grades. What is the meeting? Why should I attend?

Meetings are set up for you to discuss your engagement with your Personal Tutor or Student Experience Support Tutor. This is an opportunity for you to address what you hope to achieve from your course and discuss the mechanisms of support that can be put in place in order for you to succeed. It is also an opportunity for you to let us know if you are experiencing any difficulties, which are preventing you from engaging fully with your course. We will then be able to direct you to the appropriate support services within the University to ensure you are fully supported and able to achieve your best. Failure to attend these meetings may result in formal action being taken against you via the Students at Risk of Academic Failure procedure.

Why have I not received a response from the emnotifier@mmu.ac.uk email address?

This address sends automated emails regarding your timetable and attendance and is not monitored. Please send any enquiries relating to your attendance to your Student Engagement Officer:

Manchester campus

Faculty of Arts and Humanities 
em-artshumanities@mmu.ac.uk

Faculty of Education
em-education@mmu.ac.uk

Faculty of Business and Law
em-businesslaw@mmu.ac.uk

Faculty of Science and Engineering
em-se@mmu.ac.uk

Department of Psychology
em-psychology@mmu.ac.uk

Manchester Fashion Institute
em-mfi@mmu.ac.uk

Programmes within Health and Social Care
em-hpsc@mmu.ac.uk

 

Cheshire campus

em-cheshire@mmu.ac.uk

 

Tier 4 international students

internationalenrol@mmu.ac.uk

internationalenrol@mmu.ac.uk

How can I find information about my attendance?

You can get an overview of your attendance by logging into your student profile on Presto using the following link: https://attendance.mmu.ac.uk. Alternatively, you can contact your Student Engagement Officer. 

What do I do if I cannot attend a session?

The University understands that from time to time there may be a good reason why you cannot attend a class. You can record any absences via the student attendance portal using the following link: https://attendance.mmu.ac.uk.

What happens if I do not attend?

Students with poor engagement levels will receive notification that this has been noted by the University and be given a period of time to improve their engagement. Continued poor engagement will trigger a further notification inviting you to a meeting with your Personal Tutor, Programme Support Tutor, or Student Experience Support Tutor. This meeting is designed to discuss your engagement levels and to enable you to utilise the appropriate support mechanisms to succeed in your academic studies. If you do not engage with this process or are unwilling to improve, you will be placed on the Students at Risk of Academic Failure procedure, which may result in your withdrawal from the University.

I am an international student, is my attendance monitored in the same way?

The University is required to monitor the attendance of all Tier 4 international students (i.e. those students who are subject to visa restrictions) at timetabled teaching sessions, in order to comply with the requirements of the Home Office under our Tier 4 licence. The international office are responsible for monitoring and managing the attendance for Tier 4 international students. You can contact the international office at internationalenrol@ad.mmu.ac.uk. You should continue to sign in for timetabled sessions using the Attendance Self-Registration Application available at https://attendance.mmu.ac.uk., or notify the international office by email of any planned or unplanned absences. To use the application, you need to be connected to the University’s Wi-Fi on a smart phone, tablet or laptop, or you can use one of the University’s networked computers and laptops. You can log-in to the attendance application using your student ID and password. Attendance can be registered up to 30 minutes before the start of a class through to 90 minutes after the end of a class.

I have received an Academic Warning, what should I do?

If you receive an Academic Warning, you should contact your Personal Tutor or Programmes Team as soon as possible to discuss your engagement. The details of whom you should contact will be included on the letter. It is important that you respond to Academic Warning letters within 2 weeks of receipt to ensure your case is not escalated further. 

I am concerned about my friend, as they have not been attending sessions, is there anyone I can speak to?

If you notice a friend has stopped attending sessions and are concerned that they may be facing personal circumstances for which you feel they require support, please contact your Student Engagement Officer. We understand that there a variety of reasons why a student may stop attending their course – the engagement monitoring system is designed to identify students who may require additional support at an early enough stage to provide this. For example, some students may be experiencing mental health issues such as anxiety or depression, they may be struggling with difficult family circumstances, have financial issues or are unhappy on the course they are studying. Our Student Engagement Officers are in post as a first point of contact for these students to ensure they receive the appropriate support to make their time at University a success.

I am unable to attend one or more of my timetabled sessions, what should I do?

Where possible, the University reasonably expects students to attend all taught sessions unless otherwise informed, for example, if the tutor informs students that a session is optional. However, we are aware that students will sometimes face circumstances that prevent them from attending taught sessions. If, for any reason, you have prior knowledge that you will be absent from a session, you can report any absences through the student attendance portal: https://attendance.mmu.ac.uk.

If you miss a session and are unable to give prior notice, please contact your Student Engagement Officer as soon as possible with the reason for your absence, so they can ensure you are not penalised. 

I’ve lost my student card what should I do?

You can obtain a replacement card from your Student Hub. If you are due to attend a session and have not had time to buy a replacement card, you can either ask your academic tutor to register you for the session, or you can email your Student Engagement Officer who will amend your attendance record for you.

I would like to change to/attend an alternative session, what should I do?

Your timetable can only be changed in exceptional circumstances. If your Unit Leader agrees to the change they need to email the relevant timetabling team member to get this changed on your student timetable. Your timetable will not be amended until this has been arranged with the timetabling office. 

My attendance record looks incorrect – who can I contact?

If you think there are any errors in your attendance, please contact your Student Engagement Officer who will be able to look into this for you:

 

Manchester campus

Faculty of Arts and Humanities 
em-artshumanities@mmu.ac.uk

Faculty of Education
em-education@mmu.ac.uk

Faculty of Business and Law
em-businesslaw@mmu.ac.uk

Faculty of Science and Engineering
em-se@mmu.ac.uk

Department of Psychology
em-psychology@mmu.ac.uk

Manchester Fashion Institute
em-mfi@mmu.ac.uk

Programmes within Health and Social Care
em-hpsc@mmu.ac.uk

 

Cheshire campus

em-cheshire@mmu.ac.uk

 

Tier 4 international students

internationalenrol@mmu.ac.uk

Can I swipe in for other people?

Scanning in a card for someone else, giving your card to someone else to scan in for you or scanning in and then not attending is not allowed and may lead to disciplinary processes.

Frequently asked questions for international students

For a Tier 4 student, whose attendance is being monitored through the attendance monitoring system?

All Tier 4 students on undergraduate and taught postgraduate courses where timetabled activities are published on www.mmu.ac.uk/students/ must register their attendance through the attendance system.

Some students may be exempt if their individualised timetable is not available online.

A separate procedure exists for students on postgraduate research programmes; Researchers are required to evidence monthly RD9 forms, supervisory meetings. RD9 forms are available to download online from the graduate school via www.mmu.ac.uk/graduate-school. RD9 forms must be signed by your Supervisor and submitted to your Faculty Research Administrators.

If you have any further questions, please email internationalenrol@mmu.ac.uk.

Why is the University monitoring the attendance of Tier 4 students?

Your entry clearance or leave to remain in the UK as a Tier 4 student was given to you for the purpose of study. In so doing, you are required to study on a full time basis and attend ALL classes.

You can check your overall record of attendance at timetabled classes via the student attendance portal: https://attendance.mmu.ac.uk. This is very useful if you need to evidence your attendance to the University, Home Office, Airport Border Control or Financial Sponsor etc.

The University regards all forms of student engagement as extremely important and it places particular emphasis on attendance at timetabled classes.

If you have any further questions, please email internationalenrol@mmu.ac.uk.

How do I register my attendance?

As a Tier 4 International Student, you can self-register your attendance to all timetabled classes using the student attendance portal: https://attendance.mmu.ac.uk.

What to do

  • Self-Registration is available whilst connected to the University’s Wi-Fi or logged in to a University PC / laptop. You will be able to log on to the student attendance portal either off-site or using an alternative internet connection (e.g. 3G or 4G) but you will only be able to register for classes when connected to the University’s Wi-Fi on campus.
  • Connect to the University’s Wi-Fi on your smart phone, tablet or laptop, or use one of the University’s PCs available in the IT drop-in zones.
  • Each time you attend a timetabled class, visit the student attendance portal and log-in using your student and password.
  • Once you have logged in, register your attendance for that class.

When to do it

  • The student attendance portal will be available for you to use from the first week of your timetabled classes.
  • You can register your attendance up to 30 minutes before through to 90 minutes after your timetabled class.
  • You’ll also be able to use the application to check your overall attendance throughout the year.

Help when you need it

Visit your nearest Student Hub if you would like to talk to one of our friendly advisors about:

  • your timetable
  • registering you attendance
  • study support
  • advice and guidance on personal or study issues


Can the application be downloaded from the AppStore (or equivalent)?

No. We are using a mobile-optimised website - not an app that can be downloaded. The link to register your attendance is https://attendance.mmu.ac.uk.

What do I do if I can’t get access to the Wi-Fi?

If you are unable to access the University Wi-Fi please contact the IT Helpline on 0161 247 4646.

You can also register your attendance by using a university networked PC or laptop.

If you cannot connect to log your attendance please contact the International Office via email on internationalenrol@mmu.ac.uk so they can update your attendance record.

Troubleshooting

The most common fix if you are unable to register your attendance is to ensure that you are connected to the University’s Wi-Fi.

If you are having problems logging in please contact the IT Helpline on 0161 247 4646 for advice. Alternatively, you can approach any student hub or an IT rover for assistance.

Remember, you can also register your attendance using any MMU laptop / PC before or after your timetabled session - you have up to 30 minutes before each session and up to 90 minutes after to register your attendance. 

What else does the University check for Tier 4 students?

The University also regards your engagement and progression with your programme of study important.

All Tier students must attend re-registration sessions (which take place at the start of the spring and summer terms each academic year).

You are subject to the University’s Procedure for student withdrawal and suspension of studies when:

  • you fail to attend a re-registration session;

or:

  • you fail to submit one piece of coursework that is identified in the Coursework Receipting System;

or:

  • you have a poor attendance record of attendance


If you have any further questions, please email internationalenrol@mmu.ac.uk.

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