Manchester Metropolitan University

Student Support Officers

Student Support Officers (SSO’s) are now part of Student Support Services. Please note that SSO service provision will continue to operate from faculties. Information/materials are in the process of being updated.

Student support officers can provide support and advice on a range of issues related to university life.

They are there to support you with any problems you experience whilst at university, as well as provide guidance to help you achieve your goals.

They can provide advice on both pastoral and study skills related issues such as:

  • Academic writing skills (essays, reports, and projects)
  • Referencing and avoiding plagiarism
  • Applying critical thinking
  • Managing your time
  • Presentation skills
  • Preparing for exams
  • Dealing with stress and anxiety

Student Support Officers can also signpost students (and staff) to other relevant sources of information and advice around their campus and city.

Student Support Officers also run a programme of study skills workshops which are available to all students. Sessions are available on a range of topics such as Essay Writing, Critical Thinking and Time Management. For full details, and to book onto a workshop, please go to

Contact Details

Please use the email addresses below to contact the Student Support Officer for your department or course.

Natalie James - SSO - Staff Profile image
Natalie James
Student Support Officer

Neil Crimes - SSO - profile image
Neil Crimes
Student Support Officer

Ben Edwards - SSO - Profile Image
Ben Edwards

Student Support Officer

Accounting, Finance and Economics; Marketing,
Operations and Digitial Business; Postgraduate,
Professional, Corporate and CPD; Foundation Year

Degree Apprenticeships (Digital and Technology Solutions, Legal Services, Management and Chemical Sciences) and School of Tourism, Events and Hospitality Management (UG and PG)  Management, School of Law, (UG and PG)
and Combined Honours

Tel: 0161 247 3857

Tel: 0161 247 6482 Tel: 0161 247 6481

Online Study Skills Support

Current students can use the Skills Online resource at MMU. The resource includes sections on writing essays and reports, time management, referencing, presentations and much more.

Log into to Moodle, and from your student resources area click onto ‘Skills Online’.

I'm not sure who I need to speak to - can I ask you?

Yes you can. If I'm not the person to answer your query I'll point you in the right direction. You can also ask the HUB on the ground floor of the Business School for help or advice with who to contact.

I want some advice about some really basic study skills stuff?

Don't worry about this; no query is too small and there's no such thing as a silly question. However, if you're stuck and you need help quickly you might be able to find what you're looking for in the Skills Online resource on Moodle. This resource includes sections on writing essays and reports, time management, referencing, presentations and much more. Log into Moodle and under Student Resources, select 'Skills Online 0910'...

Will you proof read my work?

No, I don't proof read your work, but I will look at it with you and advise you on how to edit it.

I'm getting high 2:2 grades and really want a 2:1. Can you help?

A fresh pair of eyes may be able to highlight areas for improvement, and help you see what your subject tutors are looking for.

I'm a postgraduate student... Is it OK to come?

Yes. There is a lot to take on board in postgraduate study, especially if you have come from employment and it is a long while since you studied.

Can you help with personal problems?

The service is impartial and non-judgemental, so if you just need to get something off your chest that's absolutely fine. I can provide information and contact details for various services, both within the university and the local area, which may be useful to you. However, it is not a counselling service, and if you would like to speak to a counsellor please contact the university counsellors on 0161 247 3493 or contact your local GP.

Do I need to bring anything with me to an appointment?

If you want to discuss a piece of work it's also useful to bring your work, assignment brief and unit Handbook with you. If you want to focus on improving your work it is useful to bring any feedback you have received from your tutors.

I'm not enjoying my course, can you help?

Yes. If you have doubts about your course you are welcome to discuss them. There are a number of options available to you which I am happy to discuss.