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Help in a Crisis

Our service is open 8.45am-4.30pm Monday to Friday. We close for lunch between 12noon-12.45 although we still take phone calls.

If you need to speak to counsellor quickly you can come along to an Open Door session between 1-2pm Monday to Friday on the Manchester Campus. Come along to the Business School, Room 1.13 Monday-Friday 1pm-2pm and you can see a counsellor for about 20 minutes without booking. 

For details of other Open Doors sessions on the Manchester and Cheshire Campuses please look here

At Ten to the Hour counsellors are usually free for calls or contact.

If you are need of financial help please look here


BUT if you are in serious distress, or in danger of harming yourself or others, for immediate help contact 999 or:

  • Go to your Accident and Emergency Department at your local hospital
    To find the nearest one, go to NHS Choices
    It will usually be Manchester Royal Infirmary in Manchester 0161 276 4147 or Leighton Hospital in Crewe 01270 255141
  • Call (calls are free) the Samaritans 116 123 (24 hours, 365 days a year)
  • Contact your General Practitioner (Doctor)
  • Contact The Sanctuary 0300 003 7029  (8pm-6am)

All students should register with a local doctor. To find one near you go to NHS Choices

For Family and Friends

Encourage your friend/family member to come to Open Door, or if you are seriously concerned for their wellbeing encourage them to follow the steps above.

If you need advice on what to do, you can phone 0161 247 3493 or visit the service at Ten to the Hour (between 8.45 and 4pm) and speak to a counsellor briefly.

We do understand that it can be distressing to know that someone you care about is having a difficult time. However counselling is a confidential service and we cannot comment on whom we are seeing or not seeing. We do listen to the concerns of the enquirer and try to assist them in making their own choices about how to approach or help someone.

For Staff

If you are worried about the wellbeing of a student. You can phone the Counselling, Health and Wellbeing Service on 247 3493 at Ten to the Hour during the working day (between 8.45 and 4pm) and we will arrange for you to speak to a counsellor. Please appreciate the boundaries of confidentiality.

If you are seriously concerned about a student's wellbeing, encourage them to follow the steps above. You may want to talk these steps through with us. If you have referred someone to hospital, you need to let us know, as our Mental Health Advisor is responsible within the university for liaising with NHS services.


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