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Help in a Crisis

If you need to access the Counselling, Health and Wellbeing Service quickly for support, you can come along to Open Door without booking, or you can call us (247 3493) or you can come in. We are located in Room 1.13 in the Business School on the All Saint's Campus in Manchester. 

We are open 8.45am-4.30pm Mon-Fri but close for lunch 12noon-12.45 (though we still take phone calls at this time)

At Ten to the Hour counsellors are usually free for calls or contact.


BUT if you are in serious distress, or in danger of harming yourself or others, for immediate help contact 999 or:

  • Go to your Accident and Emergency Department at your local hospital
    To find the nearest one, go to NHS Choices
    It will usually be Manchester Royal Infirmary in Manchester 0161 276 4147 or Leighton Hospital in Crewe 01270 255141
  • Call (calls are free) the Samaritans 116 123 (24 hours, 365 days a year)
  • Contact your General Practitioner (Doctor)
  • Contact The Sanctuary 0300 003 7029  

All students should register with a local doctor. To find one near you go to NHS Choices

For Family and Friends

Encourage your friend/family member to come to Open Door, or if you are seriously concerned for their wellbeing encourage them to follow the steps above.

If you need advice on what to do, you can phone 0161 247 3493 or visit the service at Ten to the Hour (between 8.45 and 4pm) and speak to a counsellor briefly.

We do understand that it can be distressing to know that someone you care about is having a difficult time. However counselling is a confidential service and we cannot comment on whom we are seeing or not seeing. We do listen to the concerns of the enquirer and try to assist them in making their own choices about how to approach or help someone.

For Staff

If you are worried about the wellbeing of a student. You can phone the Counselling, Health and Wellbeing Service on 247 3493 at Ten to the Hour during the working day (between 8.45 and 4pm) and we will arrange for you to speak to a counsellor. Please appreciate the boundaries of confidentiality.

If you are seriously concerned about a student's wellbeing, encourage them to follow the steps above. You may want to talk these steps through with us. If you have referred someone to hospital, you need to let us know, as our Mental Health Advisor is responsible within the university for liaising with NHS services.

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