Manchester Metropolitan University

Our supporter promise

Manchester Metropolitan University aims to conduct fundraising activities with the utmost respect, professionalism and care to all of its donors and potential supporters.

The University values the generosity of its supporters whose donations fund transformational awards and projects that directly benefit our students and staff. We are committed to fundraising in an honest and transparent way and to best fundraising practice as set out in the Fundraising Regulator’s Fundraising Promise and the Code of Fundraising Practice.

The University is registered with the Fundraising Regulator and we promise to:

Commit to high standards

  • We adhere to the Code of Fundraising Practice.
  • We monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We comply with the law as it applies to charities and fundraising.
  • We display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

Be clear, honest and open

  • We tell the truth and we will not exaggerate.
  • We do what we say we are going to do with donations we receive.
  • We are clear about who we are and what we do.
  • We give a clear explanation of how you can make a gift and change a regular donation.
  • Should we ask a third party to fundraise on our behalf, we would make this relationship and the financial arrangement transparent.
  • We are able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We ensure our complaints process is clear and easily accessible.
  • We provide clear and evidence based reasons for our decisions on complaints.

Be respectful

  • We respect your rights and privacy. Your data is safe with us. We take our obligations very seriously and we will never sell your data to third party organisations.
  • We do not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
  • We have a procedure for dealing with people in vulnerable circumstances. Read our Vulnerable Supporter Policy for more information.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way, we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication do not have to.

Be fair and reasonable

  • We treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
  • We take care not to use any images or words that intentionally cause distress or anxiety.
  • We take care not to cause nuisance or disruption to the public.

Be accountable and responsible

  • We manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We have a complaints procedure, a copy of which will be available on our website or available on request.
  • Our complaints procedure advises you how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

Fundraising with People in Vulnerable Circumstances

Fundraising and giving to a chosen cause should be a positive experience for all involved, whether an individual is an existing donor or a potential new supporter. Click here to read the University's Procedure.

Complaints

The University will attempt to resolve any fundraising complaints raised by a supporter or prospective supporter as soon as possible and all complaints will be dealt with according to the University’s Fundraising Complaints Procedure.

Manchester Metropolitan University colleagues

To discuss fundraising activities, the University’s’ Supporter Promise or to request a copy of our Acceptance and Refusal of Donations Policy or hard copies of other policies, please contact Alumni and Development directly via giving@mmu.ac.uk or telephone 0161 247 3326.

Contact Us

Our supporter promise