Manchester Metropolitan University

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IT issues - intermittent availability of services

Update - Thursday 6 July 

Our engineers have been working to maintain service availability, and we have seen continual service for the past 24 hours. While we have yet to identify the root cause of these problems, service interruptions have stopped.

We are working with external partners to help identify the issue and have prepared a mitigation plan to put into to action at the weekend should we be unable to identify the cause and a permanent solution.

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Wednesday 4 July

We are currently experiencing intermittent outages and slowness with a number of key services, including:

  • Outlook
  • University websites
  • Moodle and MyMMU
  • Print
  • Authentication services which may affect a number of services

We are currently working to mitigate any impact to our services by closely monitoring them, rebooting systems and moving services to different servers where necessary.

However, we are still unable to identify the root cause of the problem. We have engineers from our external providers coming onsite this morning to help us identify where these issues are coming from and put in place a permanent solution.

In the meantime, along with restarting services where necessary we are also redesigning our internal server structure to create an alternative environment on which to host our services to provide a more consistent level of service continuity.

If you are experiencing any issues with slowness or loss of access to services please restart the application and services should resume within a few minutes.

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