Technology is advancing faster than ever and we work hard to respond to the pace of change and adapt our services to meet the changing needs of staff and students at the University.
While we strive to make our services smarter, faster and easier for you, achieving that without undermining what is already available is an ongoing challenge. Our IT infrastructure is incredibly complex and even simple changes can cause knock-on effects which can undermine University operations if not managed effectively.
That's why we take IT change management very seriously.
Changes can range from adding an icon to all staff desktops through to switching all students onto a new email system or launching a new Data Centre for the University.
Most commonly, it's upgrades, fixes or adjustments needed to existing services which, while fairly minor changes, still require a period of downtime for the service, so we need to find a suitable time to minimise the disruption this is likely to cause.
In recent years we've established and developed processes (based on ITIL good practice) which help us to ensure all changes to the University's IT infrastructure are managed, ensuring a consistent and professional approach which prioritises the needs of students and staff - our customers.
Representatives from the various areas handling IT systems at Manchester Met (including teams from outside of IT Services), form the Change Advisory Board (CAB). The CAB meets weekly to review, discuss and authorise proposed changes.
For forthcoming, approved changes and how they may affect you and the services you use, we publish and maintain an online schedule.
For those members of staff with access to SharePoint, you can view our Change Management system to view all changes, past, present and future.
We always aim to notify those affected by any upcoming changes within the following timescales:
Do you have any suggestions on how we could improve the way we notify you of any upcoming changes to our IT infrastructure?
Feel free to contact the IT Helpline with your feedback.
We take great pride in the cutting-edge classroom technology available at Manchester Metropolitan.
That’s why we set, maintain and annually review a benchmark standard for all of the University’s classroom technology and we’ve established a three-year replacement cycle to ensure a consistently high professional standard of teaching equipment. We provide dedicated support to staff to enable them to get the best from this technology.
We also offer specialist audio and video production services to support teaching and learning, and coverage of high profile events at the University, such as the graduation ceremonies, special guest lectures and academic conferences. This includes filming, editing and production, as well as providing advice and guidance.
There is considerable demand for video production services and finite resource, so advance notice is recommended and unfortunately it is not always possible to accommodate every request.
Requests for this service can be made through the IT Helpline. Emergency support for lecture theatres is provided by the local IT team and available via a dedicated phone number, which will be clearly visible and situated near or on the phone within the room.
Call our 24 hour helpline on 0161 247 4646 or email firstname.lastname@example.org.