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Eduroam for Manchester Met students & staff

eduroam (education roaming) is a secure, international wireless service that is available to all staff and students at Manchester Metropolitan University.

As well as being available at institutions around the world, eduroam can also be used at Manchester Metropolitan University wherever the ‘eduroam’ wireless network is available.

eduroam is particularly convenient for smart phone and tablet users. Using eduroam, you don't need to type in your username and password every time you access the network. You only need to set up your device once, and then you can log in automatically wherever the eduroam network is available.

This means you can get on to Moodle, MyMMU, your email and the Library's collection of online journals and databases from a range of colleges and universities, not just in the UK, but from around the world.

All you need to do is set up your preferred device to connect to the eduroam network and, where prompted, enter the following information:

Students

  • Username: your University ID number followed by '@stu.mmu.ac.uk', eg, 9991111@stu.mmu.ac.uk
  • Password: your University network password

Staff

  • Username: your University ID number followed by '@ad.mmu.ac.uk', eg, 9991111@ad.mmu.ac.uk
  • Password: your University network password

For more information about eduroam, have a look at eduroam.org and the JANET eduroam page.

For assistance, please contact the IT Services Helpline.

You are also advised to keep your anti-virus software up to date.

Eduroam for students & colleagues from other academic institutions

eduroam (education roaming) is the secure, world-wide roaming wireless access service developed for the international research and education community.

It allows users to visit other organisations and use the same username and password as they would use at their home institution.

eduroam institutions span much of the world including Europe, Asia-Pacific, Canada and the USA.

Manchester Metropolitan University eduroam operates a compliant service per the eduroam UK technical specification.

IT Services is unable to provide technical support to non-Manchester Metropolitan University eduroam users at the Campus.

For more information about eduroam, have a look at eduroam.org and the JANET eduroam page.

Email for staff

We provide reliable and secure email, shared calendars and access to contact lists via a single login.

  • The central email system routes mail on and off campus and provides central mail addresses, virus protection, mail redirection, contact addresses and list services.
  • Email can be accessed in a number of ways off campus (including via mobile devices).
  • The default maximum size of individual mailboxes is 1GB.
  • Requests to increase the maximum mailbox size should be made via the IT Helpline. In the first instance the user will be assisted with reducing the volume of mailbox.
  • The email system should be available at least 95% time during normal working hours and will be supported on a best effort basis by using on-call support outside of these hours.

Access to email is via Outlook which is installed on all PCs and laptops. It is also accessible via any browser at https://outlook.mmu.ac.uk

Outlook Web App (OWA)

Staff email guides

Email for students

We have partnered with Microsoft to provide all of our students with enterprise-grade email in the cloud using Office 365.

Microsoft Office 365 is a reliable and secure email service accessible to all students, offering 50GB mailboxes, MS Office integration and tools to help facilitate collaboration.

  • This service is available 24 hours a day, from any device, anywhere in the world 
  • Includes Microsoft Office 2013 web apps for editing documents on the go
  • 1 Terabyte (TB) cloud storage and document management using OneDrive 
  • Office 365 lets you install the latest version of Office for free, on up to five devices.

You can access student email via MyMMU or, failing that, you can go via Microsoft's mail.office365.com login page, using your usual University email address and password. 

Want to forward your student email?

We strongly recommend that you do not forward your university student email to a private email address, as this can result in lost messages.

Instead, why not download it directly to your mobile device? This is the best and most reliable method of ensuring you never miss any messages sent to your University email address!

Student email guides

Encryption for University-owned laptops and macbooks

We take data security very seriously here at Manchester Metropolitan University. That's why we have implemented a range of measures to safeguard the Confidential Information that staff handle on behalf of the University. Encryption is an integral part of this.

All University laptops and MacBooks are encrypted. We have also made Windows USB encryption available to staff and this is incredibly easy to use.

How does encryption affect the way staff use their devices?

We use a simple encryption method which provides enhanced protection against data theft or exposure of Commercially Sensitive Information by storing everything on the hard drive in an encrypted format. Once it's up and running, most users won't notice a difference. The encryption works in the background and will usually only be invoked should somebody try to hack into the device.

Windows USB encryption

Encryption for USB devices is available as standard on all staff Windows devices connected to the University network. It's a very simple process, which requires just two clicks and a password to encrypt all of the content on a USB device, such as a pen drive or an external hard drive.

USB encryption for Macs

USB encryption is also available for Macs and MacBooks, but there are a few things that you need to be mindful of before using this feature:

  • Before encrypting it, you will need to format your USB device. To avoid losing any data you need to back up any content you have stored on your USB device before beginning this process
  • You'll need to provide the password and this is not stored on our systems. (If you lose your password there will be no way to recover it, or any of the data held on your encrypted USB device)
  • Once encrypted, the data on your USB device will only be accessible on other Mac devices

Cross-platform USB encryption

For any members of staff who need to encrypt data and then access it on multiple platforms (ie, Windows and Mac), your department can purchase USB sticks with built-in encryption which we'll source and configure for you. Please send any requests, along with your budget holder's approval to the IT Helpline.

What if I get locked out?

Day to day operation should not invoke the encryption lock. In the unlikely event that this should happen please contact the IT Helpline on 0161 247 4646.

How to encrypt your devices

Encryption for University-owned mobile devices

This service applies to all members of staff using a smartphone or tablet to access a Manchester Metropolitan email account.

Everybody using a mobile device to handle their University email is already expected to meet a set of simple criteria ('Your responsibilities', below) to keep that information secure. We use Microsoft's ActiveSync, which means that you won't be able to access email using an email client on a mobile device unless you meet those criteria.

This affects personal smartphones and tablets as well as Manchester Metropolitan provided devices.

This is all part of our commitment to safeguard Personal Data and Commercially Sensitive Information handled on behalf of the University (collectively referred to as Confidential Information). There are serious consequences for organisations who lose data, particularly if it's not been encrypted, so we don't leave mobile data security to chance.

Your responsibilities

Please ensure you're familiar with your responsibilities when handling information for the University. While the following points summarise the key criteria relating to the use of mobile devices they are no substitute for reviewing the University's MMU Information Security Policy and Mobile Devices Security Policy.

When it comes to using mobile devices for handling Confidential Information, staff are expected to meet the following criteria:

  • Mobile devices should not be used as permanent storage for University data
  • Never leave your device unattended or insecure
  • Report any lost or stolen devices and data to the IT Helpline (0161 247 4646) as a matter of urgency
  • Enable device lock with a PIN of at least four digits
  • Device lock must be set to auto-engage within five minutes.

What you need to do

If you're provided with a University mobile device then you must enable encryption. If you do not want to encrypt your personal device, that's up to you - but if you don't, you'll no longer be able to use your device for your University email.

To avoid losing access to your email account on your device and repeated prompts from ActiveSync to encrypt if you have already decided against it, you should remove your MMU email account from your personal device.

We strongly urge you to choose from the guidance below, find the instructions most relevant to your device and situation and follow these steps before beginning the encryption process. While it is an easy, streamlined process on the vast majority of devices, there can be complications - particularly when encrypting Android devices.

 

How to encrypt your mobile device

 

How to remove your University email account from a personal device

 

Service Availability

  • Printing
  • Student Email
  • Staff Email
  • Network & Wi-Fi
  • MyMMU
  • Moodle
  • Library e-Resources
  • MMU Websites
  • Student Records Systems
  • File Storage
Check PC availability in the IT Zones in Manchester Cheshire

Help and Support

Call our 24 hour helpline on 0161 247 4646 or email it.helpline@mmu.ac.uk.