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Skype for Business

Skype for Business is being offered to all staff alongside our Office 365 offer as an extra tool in your toolkit to support you in your work.

What’s the difference between Skype and Skype for Business?

Skype for Business is an enhanced version of the Skype that you know and love – get instant messages, audio and video calls and share your screen and files; AND have the added benefits of connecting with up to 250 people and the ability to sync your Outlook calendars.

Collaborate with anyone, anywhere via your PC or Mac.

Get in touch with colleagues across the University or with the hundreds of millions of people on Skype via your University desktop.

Get connected

University-owned devices already have Skype for Business installed – see below for a range of guides on how to get started.

If you would like to download Skype for Business to use on any of your personal devices then you’ll need to (if you haven’t already) install Office 365.

If you require equipment such as a headset or webcam and you have approval from your department for the cost then you can purchase these by contacting the IT helpline on 0161 247 4646. 

Guidelines:

  • Skype for Business should be used where there is a clear academic or business purpose
  • Skype for Business should not be used to replace or circumnavigate any current processes
  • Departments should consider if additional Skype for Business usage guidelines are required
  • Please report any instances of Skype misuse to the IT helpline on 0161 247 4646

NB: To access the full range of functionality available on a Skype for Business to Skype call then the person using Skype will need to be running the latest version (if this is not the case then they may find that no video is available).

Smartphones and tablets (University-owned)

Many of the staff at the University have come to rely on smartphones and tablets as part of their role and technology is helping to improve many of our ways of working.

We're proud to deliver this service and we continually look at opportunities to improve, finding new ways to save the organisation money, to make life easier for staff and enabling budget holders to manage their spend more effectively.

Here's an overview of the service available to staff.

Purchasing a mobile device

We offer a range of mobile phones from basic, budget devices through to the latest smartphones, spanning the three main platforms - Apple iOS, Android and Windows. Purchasing these devices is now easier and faster than ever.

We've published the full range of devices available within P2P, the University's ordering system. This means you can now browse and order any of the hardware and bespoke packages we recommend for staff, all within P2P. 

Orders can be placed directly on P2P or via a request to the IT Helpline, as long as you have your budget holder's approval and a short business case summarising the reasons you need a mobile phone/tablet as part of your role.

Monthly Tariffs

We now have an all-inclusive package for line rental, offering unlimited calls and text messages within the UK. Smartphones come with 4GB data as standard.

Data Roaming

If you're travelling abroad and need use of your University smartphone or tablet, we can set this up for you. We have a selection of highly competitive data bundles which can now be ordered via P2P. This should be done a week or more before travelling and requires budget holder approval as normal. You will need to include the following information:

  • Your name + University ID
  • University mobile number
  • Travel destination / dates of travel
  • Cost centre and budget holder approval

Viewing usage and bills online

As part of our agreement with EE, all staff using an University mobile device get access to the online billing manager, which gives you visibility of your usage. This easy-to-use tool is now available as standard and helps budget holders avoid any nasty surprises.

Just follow the step-by-step instructions you'll receive via email from EE, or contact the IT Helpline on 0161 247 4646 for more details.

Spam & Phishing

Spam is unsolicited email, the electronic equivalent of the junk mail that gets shoved through our letterboxes.

Spam is more than just an annoyance, it is often used as a vehicle for all sorts of nasties that can attack our computers, our network and even our bank accounts.

Phishing in particular is an increasingly common problem. Phishing is a variety of spam which tries to trick you into giving up your username, password, bank PINs etc. This kind of personal data will allow the phisher to gain access to your account and steal your money or even your identity.

Spear Phishing is also on the increase - this is where an email is used as a fraud attempt to target a specific organisation, with the aim of gaining unauthorised access to confidential data including trade secrets, research or military information. The email will generally come from a senior person at a well known company and therefore appears legitimate.

Our comprehensive security systems keep more than a million spam emails and viruses from reaching University inboxes every week, but inevitably there are still a few that slip through the net - so you need to be vigilant.

What to do with spam and phishing attempts;

  • If you receive an unsolicited email from an unknown source, or containing content which is suspicious, then contact the IT Helpline
  • If that email contained a request for login or financial details, forward it to the IT Helpline
  • If you get repeated spam mail from the same source then send it to your Junk folder to avoid receiving any more
  • If in any doubt, contact the IT Helpline for advice on 0161 247 4646.

What to look out for:

You can protect yourself and the University by following our handy tips to avoid being the target of spam or phishing emails.

  • Treat requests for personal or financial information with maximum suspicion. We will never ask you for your password or any financial details via email - and neither will your bank or credit card provider
  • Check the quality of the message. Does it contain bad spelling, bad grammar? This can indicate that something has not been professionally produced
  • Double check the 'From' details. Messages may appear to come from the University but are usually sent from external email addresses
  • Does it try to alarm you? Some messages are designed to convey a sense of urgency to prompt a quick response, eg 'Failure to respond will result in your account being closed or deactivated'.

Use your judgement when following this guidance but if in any doubt, please make us aware by contacting our 24/7 IT Helpline on 0161 247 4646.

More tips can be found on the Get Safe Online website.

What should you do if you respond to a phishing attempt?

Our security systems protect us from the vast majority of attacks and applying the advice given above will help to keep you safe. However, nobody is completely immune to a cleverly-designed phishing attack and sometimes you can click something in error. Under these circumstances, you need to act quickly. This is what you should do:

  • If you have clicked on a phishing link or responded with your University account details, change your University password immediately
  • Report the details to the IT Helpline on 0161 247 4646 as soon as possible so that we can ensure your computer is safe
  • If you have shared any bank details then contact your bank on their emergency fraud number. (Usually found on the back of your card or on their website)
  • The same applies if you've shared any other account details, eg, your social media accounts or personal email details etc. Head to the provider and change your login details as soon as you possibly can.

SPSS

You can now download SPSS software from mmu.ac.onthehub.com

  • Log in where prompted with your normal University ID number and password
  • Click the software link to see a listing of both free and discounted software
  • Choose what you'd like to download and follow the instructions.

For licence numbers, please contact the IT Helpline on 0161 247 4646.

Discounted software

For a wide range of discounted software,have a look at Pugh's Computers at students.pugh.co.uk.

You may also be interested in the selection of Apple products offered by the Getech Manchester Metropolitan Met Card Student Store. To make a purchase, sign in here with your Met Card. Don't have a Met Card? Sign up for one here.

Service Availability

  • Printing
  • Student Email
  • Staff Email
  • Network & Wi-Fi
  • MyMMU
  • Moodle
  • Library e-Resources
  • MMU Websites
  • Student Records Systems
  • File Storage
Check PC availability in the IT Zones in Manchester Cheshire

Help and Support

Call our 24 hour helpline on 0161 247 4646 or email it.helpline@mmu.ac.uk.