Manchester Metropolitan University

BA (Hons)

Business Management Professional in Hospitality

2018 entry

Features and benefits of the course

  • No tuition fees are payable by students on the Chartered Manager Degree Apprenticeship. Fees are paid by your employer and the government.
  • Upon successful completion of the BA (Hons) Business Management Professional in Hospitality, your skills and ability to deliver impact as a manager is recognised by the award of Chartered Manager status from the Chartered Management Institute (CMI).
  • Staff teaching on this course are research active and apply their work to current business practice through informing government policy, providing consultancy services and supporting entrepreneurs. They share their ‘real world’ experience with you to ensure that you are close to the issues and emerging trends that affect the business community.
  • By securing a position with a partner employer, offering the Chartered Manager Degree Apprenticeship you will be in full-time work, typically earning a minimum salary of £12,000 per year, with paid time off to study.
  • You will receive the support of an employer mentor and university tutor, who together help coordinate and integrate your learning into the workplace.
  • Work-based assessment allows you to use real-world business scenarios for your project where appropriate.
  • Typically 24 university days per year.
  • As a Chartered Manager Degree Apprentice you will join a community of 37,000 students and will benefit from all of the same university services as any other student enrolled at Manchester Met. This includes our state of the art library and IT services, world class sporting facilities, and access to student support and careers services, most of which can be accessed online.

Accreditations, Awards and Endorsements

About the course

Typical units of study may include

Year 1

You will study the following three units:

  • Dynamic Business Context of Hospitality
  • Managing and Leading People
  • Negotiated Business Project 1 (Work Based Project)

Core Units
Dynamic Business Context of Hospitality

The aim of this unit is to provide students with an understanding of a range of dynamic factors in the hospitality business context. The theory will reflect the diverse nature of operational issues within the industry that take place in a variety of Hospitality organisations. The unit will also focus on understanding the modern day consumer of hospitality and market differentiation through consumer trends and niche products evolving from the changing nature and culture of hospitality from a hospitality global perspective, including customer service excellence, interpersonal relationships, technological development, fundamental macroeconomic elements and concepts, sustainability, and social, cultural and ecological factors. Students will explore the impact of globalisation on the hospitality business environment and the way in which hospitality businesses respond to and manage the impact of these factors over which organisations may have limited control but nonetheless need to mitigate against.

Managing and Leading People

The aim of this unit is to provide students with a broad understanding of the concepts and models related to the management and leadership of people in the workplace. Students will cover the key concepts in the management and leadership of people. Students will discuss the concepts of managers as effective leaders and leaders as effective managers and evaluate the balance between the demands of each. Students will explore how to recruit, manage and develop people, using inclusive talent management and other approaches; use Human Resource systems and processes to ensure legal requirements, Health and Safety and well-being needs are met; set goals and manage performance; understand different leadership styles and models with specific focus on inclusive styles; understand organisational culture and diversity management; and the contribution of the leader to the creation and communication of the organisation's vision.

Negotiated Business Project 1 (Work Based Project)

This degree has three negotiated business projects, one at each level, which the degree apprentice must agree with their employer. This is the first of those projects. On this unit, students construct an output agreed with their employer and linked to their role in the organisation, and undertake a number of personal development workshops linked to self-management and self-awareness. At subsequent levels students will look into wider organisational and cross-functional projects, where the focus is the development of interpersonal skills and the understanding of emotional and social intelligence and how this can help support the business. On this Level 4 unit, students will study a range of tools to help support report writing and the presentation of business findings. Students will be introduced to models and frameworks so they can understand and develop their personal skills and their self-awareness in relation to the business context and their role within the organisation. Students will explore written, verbal and non-verbal communication to more effectively communicate with key stake-holders. The workshops will also help students collate and manage their Individual Learning Log. This will involve collating and managing evidence against the Chartered Manager standard and inform their L6 Business Portfolio unit (application of learning, record of achievements, demonstration of capabilities, and understanding of management processes and practices within their organisation).

Year 2

You will study the following three units:

  • Finance and Accounting for Managers
  • Negotiated Business Project 2 (Work Based Project)
  • Operations Management in Hospitality

Core Units
Finance and Accounting for Managers

The aim of this unit is to develop students' accountancy skills and provide students with an understanding of the role of accounting and finance in a business setting. Students will be introduced to key accounting and finance terminology and learn how to interpret financial statements. Students will develop an understanding of financial strategies, including budgets, financial management and accounting, and how to provide financial reports. Using case-studies, students will develop budgetary control systems comparing actuals with planned expenditure, discuss corrective actions to be taken in response to budgetary variations and identify and resolve associated conflict. Students will develop an understanding of the role of accounting within the commercial context to assist business decisions and contextualise the function in an organisation. Students will develop an understanding of the sources and availability of finance to organisations.

Negotiated Business Project 2 (Work Based Project)

This degree has three negotiated business projects, one at each level, which the degree apprentice must agree with their employer. This is the second of those projects. On this unit, students identify, research and produce a work-related project linked to the development of collaborative relations and evaluate the impact of the project. Students will start by determining an area for investigation, before identifying and justifying the aims, scope and objective of the project. Production of this output will be supported by workshops covering the development of interpersonal and project planning skills. These workshops build on students' personal development at Level 4. At the next level students will look into cross-functional projects, where the focus is the development of emotional and social intelligence and how this can help support the business. On this Level 5 unit, students will study a range of tools to help develop their critical and ethical thinking, communication and project management skills. Students will identify and analyse data and information. The emphasis will be on the development of these skills to inform and discuss with key decision-makers, (internal and external- including customers and suppliers), about different options and alternatives and provide recommendations, including an awareness of ethics and sustainability in business decisions. In particular, the focus will be on oral communication to larger groups, written communication, effective and active listening and forward-planning. The workshops will also help students collate and manage their Individual Learning Log. This will involve collating and managing evidence against the Chartered Manager standard and inform their L6 Business Portfolio unit (application of learning, record of achievements, demonstration of capabilities, and understanding of management processes and practices within their organisation).

Operations Management in Hospitality

The aim of this unit is to develop practical insight into and understanding of operations management and the key operational roles and responsibilities. Students will investigate the diverse nature of operational issues within the hospitality industry including the service encounter, quality management, service recovery and sustainable service operations. Understanding the role of operations management in the development of organisational strategy and plans, before exploring approaches to resource and supply-chain management, workforce development, sustainability of strategy and plans, the role and management of risk, monitoring and evaluation, lean thinking, design processes, quality assurance, legislative requirements and the management of change. While strategy will not be discussed in detail on this unit, it is important to have some understanding of strategy from an Operations Management perspective.

Year 3

You will study the following three units:

  • Negotiated Business Project 3  (Work Based Project)
  • Project Management
  • Sales and Marketing in Hospitality

Core Units
Negotiated Business Project 3 (Work Based Project)

This degree has three negotiated business projects, one at each level, which the degree apprentice must agree with their employer. This is the last of those projects. On this project unit, students will identify and analyse a cross-functional business problem, undertake research using data analysis, and synthesize and communicate findings to key decision-makers. Students will be able to analyse and present information to support decision-making and evaluate the decision-making models that underpin this process. The report element of this unit's assessment will also form part of the End-Point Assessment for the Degree Apprenticeship and Chartered Manager status. This unit will be supported by workshops covering the understanding and development of emotional and social intelligence, negotiating and influencing skills, data analysis and critical analysis in order to enhance project outcomes. Students will examine the nature of data and information, evaluate the sources, and discuss the criteria for selection and legal responsibilities. These workshops build on students' personal development at Level 4, and the development of interpersonal and project planning skills at Level 5. The workshops will also help students collate and manage evidence against the CMI standard and inform their L6 Business Portfolio unit (application of learning, record of achievements, demonstration of capabilities, and understanding of management processes and practices within their organisation).

Project Management

The unit aims to develop knowledge and skills in project management, employing a practitioner and academic perspective. Students are introduced to the general principles and tools of project management. These include: project stages and lifecycle, commercial and organisational context, business cases, scoping, planning, risk, quality, monitoring and control of projects, reporting, project management methodologies (including PRINCE2 and Agile), budgeting, financial appraisal, stakeholder analysis, team building, contracts, outsourcing, managing change via projects, ethics and professional conduct. Students will explore the stages within the project management process and the context within which project management is undertaken, with particular emphasis on the management of risk. Students will apply this knowledge to a range of management scenarios demonstrating their reporting, team-working and project management skills. This unit will be studied from both practitioner and academic perspectives. The unit aims to develop professional level skills plus a critical approach to the topic.

Sales and Marketing in Hospitality

The aim of this unit is to introduce marketing and sales principles and strategies, understand market research, consumer behaviour, and apply market research tools to product/service design within the Hospitality sector. Students will study consumer behaviour and how this influences marketing and sales principles and strategies related to the Hospitality industry and consider the relevance of individual characteristics and group influences on consumer behaviour and sales. Students will learn how segments differ and how to target relevant markets and customers (both globally and locally), develop customer relationships, analyse opportunities and ways to market, and understand the relationship between consumer / market research and innovation in product/service design in Hospitality offerings.

Year 4

You will study the following three units:

  • Business Portfolio
  • Digital Technology Management
  • Strategy, Leadership and Ethics in Hospitality

Core Units
Business Portfolio

Capturing the knowledge, skills and behaviours developed on the programme in a single cumulative portfolio directly contributing to the End Point Assessment for the Degree Apprenticeship and Chartered Manager Status. This unit offers a series of workshops to help students digitally capture the evidence they need to achieve the CMI degree apprenticeship standard, whilst preparing them for the oral defence at the End Point Assessment. Students will construct a synoptic evidential record of professional development demonstrating clear evidence of critical reflective practice, learning on the programme and action planning for future developments. To do this, students will build a digital portfolio that records their achievements, demonstrates their capabilities, and details their knowledge of management processes and practices from an academic and practitioner perspective over the four years of the degree and achievements, capabilities and knowledge at a level expected of a professional manager. The Portfolio will include all summative assessments and will include evidence of wider learning from across each of the topics studied. Students will make significant reference to the application of learning and include a reflective self-developmental dialogue demonstrating how they have developed behaviours through the application of knowledge and understanding in a real work environment to achieve work-based objectives. This requires the participant to utilise a reflective methodology to demonstrate the different reflective processes that have been employed. Whilst the Portfolio will draw evidence from all units, inclusion of the level 6 Negotiated Business Project is a specific requirement of the CMI standard and therefore will form part of the evidence base in the Portfolio but will not be formally assessed on this unit. The version submitted in this portfolio will have been developed further, based on the feedback given on the Negotiated Business Project 3 unit, so that this becomes feed-forward for this Portfolio. Specific workshops will be delivered covering reflective methodologies, Portfolio layout and design, and the use of a digital portfolios platform (e.g. MyShowCase).The final few workshops will focus on preparing the students for the End-Point Assessment Presentation. These workshops with cover content, structure, and communication, and will help students reflect on and develop their Personal Presence so they can more effectively communicate and demonstrate confidence. Personal Presence is part of the CMI standard and a measure of a Professional Manager.

Digital Technology Management

The aim of this unit is to introduce students to the role innovation and digital technologies play in organisational decision-making and development. Students will explore approaches to innovation and digital technologies and their impact on organisations, understand how innovation and digital technologies impact on data and knowledge management examine the use of innovation and digital technologies in business decision-making, and evaluate how the application of innovation and digital technologies contributes to organisational improvement and development.

Strategy, Leadership and Ethics in Hospitality

The aim of this unit is to understand the importance of strategy, leadership and ethics in organisations within the hospitality sector. Students will study the role of leadership and ethics in the strategic management of hospitality organisations. Students will study key strategic management concepts and apply these concepts to a range of scenarios in hospitality. Students will explore different inclusive leadership styles and models, how these models help develop teams using coaching and mentoring approaches to support people and how these models develop engagement and shape common purpose. Students will explore organisational culture and diversity management, conflict management and dispute resolution through the values, ethics and governance of their own organisations. Students will understand the importance of leading strategically and ethically in hospitality.

Programme Review

Each programme of study that we offer undergoes an annual review to ensure an up-to-date curriculum supported by the latest online learning technology. In addition, we undertake a major review of the programme, normally at 6-yearly intervals, but this can take place at a more frequent interval where required. Applicants should note that the programme currently provided may be subject to change as a result of the review process. We only make changes where we consider it necessary to do so or where we feel that certain changes are in the best interests of students and to enhance the quality of provision. Occasionally, we have to make changes for reasons outside our control. Where there are changes which may materially affect the current programme content and/or structure, offer holders will be informed.

Assessment Weightings and Contact Hours

10 credits equates to 100 hours of study, which is a combination of lectures, seminars and practical sessions, and independent study. A 3 year degree qualification typically comprises 360 credits (120 credits per year). The exact composition of your study time and assessments for the course will vary according to your option choices and style of learning, but it could be:

10 credits equates to 100 hours of study, which is a combination of lectures, seminars and practical sessions, and independent study. A 4 year part-time degree qualification typically comprises 360 credits (90 credits per year). The exact composition of your study time and assessments for the course will vary according to your option choices and style of learning, but it could be:

Study
  • Year 1 25% lectures, seminars or similar; 75% independent study
  • Year 2 25% lectures, seminars or similar; 75% independent study
  • Year 3 25% lectures, seminars or similar; 75% independent study
  • Year 4 20% lectures, seminars or similar; 80% independent study
Assessment
  • Year 1 85% Coursework, 15% Presentation
  • Year 2 15% in-class test, 70% coursework; 15% Poster Presentation
  • Year 3 85% Coursework, 15% Group Presentation
  • Year 4 85% Coursework, 15% Group Presentation

Typical entry requirements

These typical entry requirements apply to the 2017 academic year of entry and may be subject to change for the 2018 academic year. Please check back for further details.

UCAS Tariff points/Grades required

104-112

UCAS Tariff Points at A2 (Grades BCC-BBC) or acceptable alternatives e.g. BTEC Subsidiary Diploma, Diploma, Extended Diploma at Level 3 (Grades DMM) . 

Specific GCSE requirements

GCSE grade C or grade 4 in English Language, Mathematics and preferably ICT. 

Additional Requirements

Applications will be considered individually from candidates without the necessary qualifications, but with relevant work experience.

Further information

Degree Apprenticeship Open Evenings

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Your career prospects after the course

By completing the Chartered Manager Degree Apprenticeship, you will have gained work experience and two internationally recognised qualifications that you can take forward within the same organisation or elsewhere.

By following this route you will have the knowledge, skills and work experience to further your career.

The Degree Apprenticeship is a great foundation for any career in a business or management role.

Although the exact nature of your learning experience will depend on which employer you choose to apply to, the key skills you will learn are suited to those looking to begin or develop a career in the following roles:

  • Manager
  • Head of Department
  • Supervisor
  • Operations Manager
  • Restaurant Manager
  • Any other role with managerial responsibilities.

We also place a strong emphasis on giving you all the tools necessary to manage your own career progression.

94%

In 2014, over 94% of our graduates went directly into work or further study within 6 months of graduation

DHLE survey 2014, for all respondents available for employment or further study and whose destinations are known

How do I apply for this course?

Applications are NOT made via UCAS.

Your first step is to secure a job with an employer that is offering opportunities on the apprenticeship programme. Visit the how to apply pages of the Manchester Met apprenticeship website for more information.

You can also register your interest to receive job vacancy alerts and visit the website to view the latest opportunities.

Confirmation of Regulator

Important Notice

This online prospectus provides an overview of our programmes of study and the University. We regularly update our online prospectus so that our published course information is accurate and up to date. Please note that our programmes are subject to review and development on an ongoing basis. Changes may sometimes be necessary. For example, to comply with the requirements of professional or accrediting bodies or as a result of student feedback or external examiners’ reports. We also need to ensure that our courses are dynamic and current and that the content and structure maintain academic standards and enhance the quality of the student experience.

Please check back to the online prospectus before making an application to us.

The provision of education by the University is subject to terms and conditions of enrollment and contract. The current Terms and Conditions Applicable to the provision of the University’s Educational Services are available online. When a student enrolls with us, their study and registration at the University will be governed by various regulations, policies and procedures. It is important that applicants/students familiarize themselves with our Terms and Conditions and the Key Contract Documents referred to within. Applicants will be provided with access to an up to date version at offer stage. This can be found within the Information for Offer Holders document.

Undergraduate Study