We are a double-accredited business school, having gained the prestigious AACSB accreditation to provide excellence in global management education. This places us among the top 5% of business schools worldwide to have secured this accreditation and means your degree is internationally recognised.
The BA (Hons) Business Management Professional in Hospitality is accredited by the CMI, which means you can obtain the CMI Level 5 Diploma in Management and Leadership on successful completion of your studies, in addition to your degree. This accreditation is included in your course fees. The CMI accreditation also enables you to join the Institute as a student member and apply for Chartered Manager status on completion of your studies.
The theory will reflect the diverse nature of operational issues within the industry that take place in a variety of Hospitality organisations. The unit will also focus on understanding the modern day consumer of hospitality and market differentiation through consumer trends and niche products evolving from the changing nature and culture of hospitality from a hospitality global perspective, including customer service excellence, interpersonal relationships, technological development, fundamental macroeconomic elements and concepts, sustainability, social, cultural, ecological, and technology factors. Students will explore the impact of globalisation on the hospitality business environment and the way in which hospitality businesses respond to and manage the impact of these factors over which organisations may have limited control but nonetheless need to mitigate against.
In this unit, apprentices will be introduced to the negotiated business project and the apprenticeship portfolio. For the project, apprentices will understand the nature of a work-based project and how that is underpinned by scholarly research. Teaching will include basic academic skills, such as library search, understanding academic literature and academic writing. As this unit is designed to run `long and thin' alongside other content units, this learning will be transferable to those other units. Apprentices will then be taught research methods. Finally, apprentices will be introduced to the ethical approval process for projects. They will reflect this learning in a mini-project negotiated between themselves, the tutor, and their workplace mentor / manager.
The unit will also explore how internal stakeholders shape a business (e.g. apprentices research their organisational mission/vision, management communications) and howmanagerand internal stakeholder behaviours can enhance the customer and external stakeholder experience and add value to those relationships.
The unit will introduce customer relationship marketing and management strategies, understand the difference business-to-business and business to customer relationship management, understand the difference in customer relationship strategies adopted on-line and off-line. Students will apply theories of customer relationships management to customer relationships. They will understand the relationship between customer and suppliers, and how customers can influence business/ organisational activities.
The aim of this unit is to provide students with a broad understanding of the concepts and models related to the management and leadership of people in the workplace. Students will cover the key concepts in the management and leadership of people. Students will discuss the concepts of managers as effective leaders and leaders as effective managers and evaluate the balance between the demands of each. Students will explore how to recruit, manage and develop people, using inclusive talent management and other approaches; use Human Resource systems and processes to ensure legal requirements, Health and Safety and well-being needs are met; set goals and manage performance; understand different leadership styles and models with specific focus on inclusive styles; understand organisational culture and diversity management; and the contribution of the leader to the creation and communication of the organisation's vision.
In this unit, apprentices develop a full work-based project negotiated between the apprentice, the tutor and the employer. This will include an assessed project proposal. The project proposal will identify a chosen subject area, literature and methodology. It will demonstrate that the project is ready to undergo ethical scrutiny with the University, and address any issues arising from that. The proposal should also address the project in terms of the values, ethics and governance of their organisations. The project will scope out, identify and diagnose a problem within the organisation and suggest solutions. The project must contain a clear literature review, methodology, findings and recommendations.
The aim of this unit is to introduce marketing and sales principles and strategies, understand market research, consumer behaviour, and apply market research tools to product/service design within the Hospitality sector. Students will study consumer behaviour and how this influences marketing and sales principles and strategies related to the Hospitality industry and consider the relevance of individual characteristics and group influences on consumer behaviour and sales. Students will learn how segments differ and how to target relevant markets and customers (both globally and locally), develop customer relationships, analyse opportunities and ways to market, and understand the relationship between consumer / market research and innovation in product/service design in Hospitality offerings.
The aim of this unit is to develop students' accountancy skills and provide students with an understanding of the role of accounting and finance in a business setting. Students will be introduced to key accounting and finance terminology and learn how to interpret financial statements. Students will develop an understanding of financial strategies, including budgets, financial management and accounting, and how to provide financial reports. Using case-studies, students will develop budgetary control systems comparing actuals with planned expenditure, discuss corrective actions to be taken in response to budgetary variations and identify and resolve associated conflict. Students will develop an understanding of the role of accounting within the commercial context to assist business decisions and contextualise the function in an organisation. Students will develop an understanding of the sources and availability of finance to organisations.
In this unit, apprentices develop a full work-based project negotiated between the Apprentice, the Tutor and the Employer. This will include an assessed project proposal. The project proposal will identify a chosen subject area, literature and methodology. It will demonstrate that the project is ready to undergo ethical scrutiny with the University, and address any issues arising from that. The proposal should also address the project in terms of the values, ethics and governance of their organisations. The project will scope out, identify and diagnose a problem within the organisation and suggest solutions. The project must contain a clear literature review, methodology, findings and recommendations. This project will be included and revised for the Business Portfolio, which is assessed both in the degree, and in the End Point Assessment for the Apprenticeship.
Students will investigate the diverse nature of operational issues within the hospitality industry including the service encounter, quality management, service recovery and sustainable service operations. The will explore the development of organisational strategy and plans, before exploring approaches to resource and supply-chain management, workforce development, sustainability of strategy and plans, the role and management of risk, monitoring and evaluation, lean thinking, design processes, quality assurance and the management of change. While strategy will not be discussed in detail on this unit, it is important to have some understanding of strategy from an Operations Management perspective.
Capturing the knowledge, skills and behaviours developed on the programme in a single cumulative portfolio directly contributing to the End Point Assessment for the Degree Apprenticeship and Chartered Manager Status. This unit offers a series of workshops to help students digitally capture the evidence they need to achieve the CMI degree apprenticeship standard, whilst preparing them for the oral defence at the End Point Assessment. Students will construct a synoptic evidential record of professional development demonstrating clear evidence of critical reflective practice, learning on the programme and action planning for future developments.
Students are introduced to the general principles and tools of project management. These include: project stages and lifecycle, commercial and organisational context, business cases, scoping, planning, risk, quality, monitoring and control of projects, reporting, project management methodologies (including PRINCE2 and Agile), budgeting, financial appraisal, stakeholder analysis, team building, contracts, outsourcing, managing change via projects, ethics and professional conduct. Students will explore the stages within the project management process and the context within which project management is undertaken, with particular emphasis on the management of risk. Students will apply this knowledge to a range of management scenarios demonstrating their reporting, team-working and project management skills. This unit will be studied from both practitioner and academic perspectives. The unit aims to develop professional level skills plus a critical approach to the topic.
Students will study the role of leadership and digital technology in the strategic management of Hospitality organisations. Students will study key strategic management concepts and apply these concepts to a range of scenarios. Students will explore different inclusive leadership styles and models, how these models help develop teams using coaching and mentoring approaches to support people and how these models develop engagement and shape common purpose. Students will understand the importance of leading strategically in a digital age.
Each programme of study that we offer undergoes an annual review to ensure an up-to-date curriculum supported by the latest online learning technology. In addition, we undertake a major review of the programme, normally at 6-yearly intervals, but this can take place at a more frequent interval where required. Applicants should note that the programme currently provided may be subject to change as a result of the review process. We only make changes where we consider it necessary to do so or where we feel that certain changes are in the best interests of students and to enhance the quality of provision. Occasionally, we have to make changes for reasons outside our control. Where there are changes which may materially affect the current programme content and/or structure, offer holders will be informed.
10 credits equates to 100 hours of study, which is a combination of lectures, seminars and practical sessions, and independent study. A 3 year degree qualification typically comprises 360 credits (120 credits per year). The exact composition of your study time and assessments for the course will vary according to your option choices and style of learning, but it could be:
10 credits equates to 100 hours of study, which is a combination of lectures, seminars and practical sessions, and independent study. A 4 year part-time degree qualification typically comprises 360 credits (90 credits per year). The exact composition of your study time and assessments for the course will vary according to your option choices and style of learning, but it could be:
By completing the Chartered Manager Degree Apprenticeship, you will have gained work experience and two internationally recognised qualifications that you can take forward within the same organisation or elsewhere.
By following this route you will have the knowledge, skills and work experience to further your career.
The Degree Apprenticeship is a great foundation for any career in a business or management role.
Although the exact nature of your learning experience will depend on which employer you choose to apply to, the key skills you will learn are suited to those looking to begin or develop a career in the following roles:
We also place a strong emphasis on giving you all the tools necessary to manage your own career progression.
In 2014, over 94% of our graduates went directly into work or further study within 6 months of graduation
DHLE survey 2014, for all respondents available for employment or further study and whose destinations are known
Applications are NOT made via UCAS.
Your first step is to secure a job with an employer that is offering opportunities on the apprenticeship programme. Visit the how to apply pages of the Manchester Met apprenticeship website for more information.
Come and find out more about this course and our facilities at our open days.
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This online prospectus provides an overview of our programmes of study and the University. We regularly update our online prospectus so that our published course information is accurate and up to date. Please note that our programmes are subject to review and development on an ongoing basis. Changes may sometimes be necessary. For example, to comply with the requirements of professional or accrediting bodies or as a result of student feedback or external examiners’ reports. We also need to ensure that our courses are dynamic and current and that the content and structure maintain academic standards and enhance the quality of the student experience.
Please check back to the online prospectus before making an application to us.
The provision of education by the University is subject to terms and conditions of enrollment and contract. The current Terms and Conditions Applicable to the provision of the University’s Educational Services are available online. When a student enrolls with us, their study and registration at the University will be governed by various regulations, policies and procedures. It is important that applicants/students familiarize themselves with our Terms and Conditions and the Key Contract Documents referred to within. Applicants will be provided with access to an up to date version at offer stage. This can be found within the Information for Offer Holders document.