Office location C2.28 Cavendish South, Manchester Campus
Academic and professional qualifications
After I graduated from the University of Manchester with a BA (Hons) in the History of Design a deeper interest emerged for a greater understanding of various Art and Design disciplines, which led me to take up a post at the Manchester Metropolitan University within the Department of Food and Tourism Management.
I have careered my teaching into another spectrum where I continue to associate the creative disciplines of Architecture and Interior design with aspects of hospitality spaces and facilities aligned specifically to the , design quality and value aspects of hotel and restaurant interiors that underpin service delivery and hence internal and external customer experience.
I came to the Department of Food and Tourism Management with a background in Graphic design in the 1990s. Having completed an HND in Graphic Design, I have been an avid Graphic Designer producing various inspirational community based magazines, computer generated and handcrafted personalised greeting stationery. In 2000 I developed my skills in Web Design bringing interactive media studies to forefront of my career.
My MSc research [in Facilities Management] was based on re-developing a ‘Servicescape’ Performance Measuring Framework’ for hotels and various hospitality environments based on a critical examination of workplace practice in relation to creative disciplines i.e. interior design and architecture with particular interest in ergonomics. PhD study to date has provided the opportunity to investigate the value and quality of design for the luxury hotel product. Initiating stakeholder perspective views, opinions and communication of design.
Other academic service (administration and management)
I am currently the Manchester Metropolitan University Link Tutor for UCEN College, Manchester. Regularly attending the Tourism and Events Management Foundation Degree (programme) related meetings. Providing support if and when necessary to MMU students engaging with their studies at UCEN College. Liaising on a regular basis with the extended programme team at UCEN in the delivery of the collaborative programme.
Research Expertise, Publications & Grants
‘Facilities Management’- The significant context of organisation, settings, people.
‘Cross Cultural Managemen’ – The impact of building and interior design on National and international Organisational Culture.
‘Art and Design’ – Interactive Media [Web Design, Internet e-commerce] Interior design, Architecture the built environment.
Future research will align to Facilities Management, in relation to relevant interior design issues, together with a broader inclusiveness of other design disciplines and design thinking in particular that which will impact the future of Service Design and hence the management of facilities within Hospitality and Tourism environments such as, Universal Design, Accessible Design.
Sustainable Design, Service Design and Innovation and ultimately Service Design Excellence.
Books (authored/edited/special issues)
Iran, February 2010 Conference: The international conference on hotel management in the 3rd millennium.
Paper: Hotel Interior Design, Decoration and Guest Target Markets.
Netherlands Breda, February 2011 Guest Lecture.
Paper: Colour Creativity – Inspiration and Communication.
Engagement & Knowledge Exchange
Projects and initiatives
The International Tourism Management College [ITM] Vienna, Austria – Link Tutor August 2011 / 2012.
In the last twelve months, enterprise has been in the form a link tutor role for the ITM College in Vienna. This has been the first year the MMU franchised BA top up degree programme Hospitality Management with Tourism [HMT] has been delivered at ITM and it has proved to be a very challenging, however rewarding experience for both partner institutions.