ITD services

We define a service as a means of delivering value to the university by facilitating outcomes customers (our staff, students and guests) want to achieve.

These include supporting learning, teaching and research; underpinning business processes; and providing the tools and systems that staff and students use to carry out their day-to-day tasks.

Our Service Catalogue is a complete list of services provided by ITD, designed to articulate what we offer to students, staff and guests.

We also use the catalogue as a structure for our service levels. For example, the classification of a service determines our targets for service availability and reliability, and for responding to and resolving tickets to the IT Service Desk.

We publish our service level targets so that you know exactly what level of support to expect, and we measure and report on our performance against these targets to ensure that our services are reliable, available, and fit for purpose. These reports are used to identify trends and drive improvements in processes, skills and technologies.

Please note: This information has been moved to the staff intranet: ITD Service Catalogue & Service Levels