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Quarantined emails

We quarantine emails for your own protection. Important email gone amiss? Here's what you need to do next.

What is a quarantined email?

To protect us all and to keep our data and information safe and secure, Manchester Met uses tools to monitor incoming email for suspicious content including unusual file attachments.

Emails that raise concerns are quarantined for review by the recipient. It is for you to decide whether those emails are safe or should be deleted altogether.

Manchester Met uses Barracuda Networks' sophisticated cloud-based tools which filter every email before they arrive at the University's mail server to protect against inbound malware, spam, phishing and Denial of Service attacks.

How do I recover a quarantined email?

Log in to the Barracuda website

  1. Go to https://quarantine.mmu.ac.uk/
  2. Enter your University email address and password
  3. Highlight the email that's been quarantined, and then click 'Deliver'

Via email

Whenever new messages are quarantined, you will received a summary email from Barracuda listing the latest additions.

This email will also include a link to your Barracuda account so you can delete messages, release them for delivery to your Outlook account and manage your account preferences such as whitelisting and blocking email addresses.

Once you have clicked the link in this summary email, follow steps 2 and 3 above to log in and retrieve emails required from quarantine.

How can I stop emails going into quarantine?

To whitelist or block an email address or email domain in Barracuda Inbox:

  1. Locate an email in your inbox with a subject line including the phrase 'Barracuda Quarantine Summary'. You can find this easily inside Outlook by using the keyboard shortcut Ctrl+F (or Option+F on a Mac) and adding Barracuda Quarantine Summary into the search box, then hitting Enter
  2. At the bottom of this email, locate and click the link entitled 'View your entire Quarantine inbox or manage your preferences'
  3. In the browser window that will open, you'll see your Barracuda Quaratine inbox. This is where you can choose to deliver, delete, whitelist or block any of the emails that have been quarantined
  4. Select 'Preferences', and the 'Whitelist/Blocklist' tab
  5. To whitelist: Add the email address under 'Allowed Email Address'
  6. To block: Add the email address under 'Blocked Email Address'
  7. Select 'Add'
  8. To complete the task, either close the web browser or select Sign out.

Still missing an important email?

You might have accidentally deleted it. Use the Microsoft guides below if you think you might have deleted an email - or a contact, task, or calendar entry - in Outlook.

If you're still sure an important email sent to you is missing, contact the IT Helpline.

Need IT Support?

The IT Helpline team is on call 24 hours a day, 7 days a week.

Or come see us weekdays in the Business School Student Hub or University library 

  • Call: 0161 247 4646
  • Self Service (24/7): assist.mmu.ac.uk
  • Chat (24/7): Start chat 
  • Visit:
    • Student Hub (Staff and Students) 9:30am - 15:45pm
      Ground Floor
      Business School
      M15 6BH
    • Library (Students) 12pm-4pm
      Ground Floor
      Library
      M15 6BX
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