We quarantine emails for your own protection. Important email gone amiss? Here's what you need to do next.
To protect us all and to keep our data and information safe and secure, Manchester Met uses tools to monitor incoming email for suspicious content including unusual file attachments.
Emails that raise concerns are quarantined for review by the recipient. It is for you to decide whether those emails are safe or should be deleted altogether.
Manchester Met uses Barracuda Networks' sophisticated cloud-based tools which filter every email before they arrive at the University's mail server to protect against inbound malware, spam, phishing and Denial of Service attacks.
Whenever new messages are quarantined, you will received a summary email from Barracuda listing the latest additions.
This email will also include a link to your Barracuda account so you can delete messages, release them for delivery to your Outlook account and manage your account preferences such as whitelisting and blocking email addresses.
Once you have clicked the link in this summary email, follow steps 2 and 3 above to log in and retrieve emails required from quarantine.
To whitelist or block an email address or email domain in Barracuda Inbox:
You might have accidentally deleted it. Use the Microsoft guides below if you think you might have deleted an email - or a contact, task, or calendar entry - in Outlook.
If you're still sure an important email sent to you is missing, contact the IT Helpline.
The IT Helpline team is on call 24 hours a day, 7 days a week.
Or come see us weekdays in the Business School Student Hub or University library