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Encryption of mobile devices

Why it's important to protect devices using encryption from outside interference. And guides to help you do that.

This service applies to all members of staff using a smartphone or tablet to access a Manchester Met email account.

How mobile device encryption works at Manchester Met

Everybody using a mobile device to handle their University email is already expected to meet a set of simple criteria ('Your responsibilities', below) to keep that information secure. We use Microsoft's ActiveSync, which means that you won't be able to access email using an email client on a mobile device unless you meet those criteria.

This affects personal smartphones and tablets as well as Manchester Metropolitan provided devices.

This is all part of our commitment to safeguard personal data and sensitive information handled on behalf of the University. There are serious consequences for organisations who lose data, particularly if it's not been encrypted, so we don't leave mobile data security to chance.

Your responsibilities

Please ensure you're familiar with your responsibilities when handling information for the University. While the following points summarise the key criteria relating to the use of mobile devices they are no substitute for reviewing the University's Information Security Policy.

When it comes to using mobile devices for handling sensitive information, staff are expected to meet the following criteria:

  • Mobile devices should not be used as permanent storage for University data
  • Never leave your device unattended or insecure
  • Report any lost or stolen devices and data to the IT Helpline (0161 247 4646) as a matter of urgency
  • Enable device lock with a PIN of at least four digits
  • Device lock must be set to auto-engage within five minutes.

What you need to do

If you're provided with a University mobile device then you must enable encryption. If you do not want to encrypt your personal device, that's up to you - but if you don't, you'll no longer be able to use your device for your University email.

To avoid losing access to your email account on your device and repeated prompts from ActiveSync to encrypt if you have already decided against it, you should remove your Manchester Met email account from your personal device.

We strongly urge you to choose from the guidance below, find the instructions most relevant to your device and situation and follow these steps before beginning the encryption process. While it is an easy, streamlined process on the vast majority of devices, there can be complications - particularly when encrypting Android devices.

How to encrypt your mobile device

How to remove your University email account from a personal device

Need IT support?
Call the 24-hour helpline on 0161 247 4646.