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Help with online applications and other FAQs Below are the answers to some frequently asked questions on your online application, support for disabled candidates and pay, pensions and benefits.

System settings/issues

I'm having browser issues with the e-Recruitment system

At present the online e-Recruitment system is only compatible with the following browsers:



  • Safari (for the latest 2 versions of Mac OS)
  • Mozilla Firefox (latest extended support release cycle or latest rapid release cycle)
  • Google Chrome (latest release cycle for Windows)
  • Internet Explorer (version 9 and above - 11 recommended)

Can I use the e-Recruitment system with mobile devices?

At present the e-Recruitment system works with a limited number of mobile devices and therefore we recommend that you use either a PC or Mac.

Mobile devices that are currently supported

  • iPad using Safari as the browser
  • iPhone using Safari as the browser
  • Samsung Galaxy range using Google Chrome as the browser

I'm clicking on the link but nothing is happening

For the e-Recruitment system to operate correctly, pop-ups need to be allowed.

Follow the links below to see how to manage them in different browsers:

The information is too small on screen, how do I zoom?

The e-Recruitment system only supports zoom level 100%.

I get an error message saying 'this page can't be displayed'

For the e-Recruitment system to work correctly in your browser TLS 1.0 needs to be ticked as well as SSL 3.0 (SSL 2.0 should not be ticked).

Google Chrome and Safari automatically default to these settings so you don't need to change them, however for Internet Explorer and Mozilla Firefox follow the steps below:

Internet Explorer

  1. Open Internet Explorer.
  2. Click Tools on the menu bar and select Internet Options.
  3. Click the Advanced tab.
  4. Scroll down to the Security section.
  5. Tick the Use TLS 1.0 and Use SSL 3.0 checkboxes (ensure SSL 2.0 is not ticked).
  6. Click OK.

Mozilla Firefox

  1. Open Firefox.
  2. Click Tools on the menu bar and select Options.
  3. Click the Advanced tab.
  4. Click the Encryption tab and in the Protocols section tick the Use SSL 3.0 and Use TLS 1.0 checkboxes.
  5. Click OK.

How do I save my application?

Applicants are required to complete a series of stages in order to complete their application. Stages are saved automatically as you move from one to another, allowing you to exit from and return to your draft application at any time. The numbered box at the top of each stage will highlight where you are in the application process.

We advise regularly moving from stage to stage to ensure that your application is saved and your work is not lost due to any periods of inactivity.

You have the option of submitting your application once you have completed it or later. If you wish to submit your application at a later date you should ensure you have saved it first and then exit using the close button. When you log back in your application will be available in the ‘my applications’ section under employment opportunities.


Why has the system has logged me out?

The system will automatically log you out after a period of inactivity.

We advise regularly moving from stage to stage to ensure that your application is saved and your work is not lost due to any periods of inactivity.

As a back-up against system time-outs, and unexpected browser failure, you may choose to work on your application in a word processing program (such as Microsoft Word or Pages) and then copy and paste your answers back into the system.

Registering, logging in/off and updating your details

I currently work for MMU, do I still need to register?

If you currently work for MMU (including Agency Workers), you should follow the specific guidance for applying for jobs internally.


I have registered but haven’t received the confirmation email, what do I do?

The confirmation emails are generated every five minutes, so dependant upon when you register it could take up to five minutes to arrive.

If you still haven't received it after five minutes, check your SPAM filters and folders to check that it hasn't been moved into them.

If you still haven't received the confirmation email after you have followed the steps above, contact the Resourcing team.

How do I log in/off?

If you are an external candidate

To log-in to the e-Recruitment system click on the relevant button on the main careers website. You then enter your details in the relevant fields.


To log-out of the e-Recruitment system click log out in the top right hand corner.

If you are an internal candidate

If you are currently employed directly by MMU, you can access vacancies and your profile via the myHR system.


Please note that if you are inactive for 15 minutes you will be automatically logged off, so please save often so that your application is not lost.

I can’t remember my login or password, what do I do?

If you are an external candidate 

Your username will have been emailed to you when you registered. If you have lost or deleted the original email then you should contact the Resourcing team.

If you know your username and have forgotten your password, you can re-set it following the steps below in 'How do I change or reset my password?'.

If you are an internal candidate 

The e-Recruitment system uses your MMU ID and password that you log in to your PC with.

My login email address/password don't work, what should I do?

If you are an external candidate

In order to access your online account you need to supply your email address and password so that the system can authenticate and confirm you are who you say you are and that you have access to the details you will be trying to retrieve. Therefore your email address and password must exactly match the information we have held in our system.

The most common reasons for not being able to login are because you have either entered your email address, password or both incorrectly. Check to make sure that the information you supplied is correct and remember that the passwords are case sensitive.

If you know that your email address is correct and you simply can't remember your password, you may follow the procedure for changing or resetting your password below.

If you are an internal candidate 

The e-Recruitment system uses your MMU ID and password that you log in to your PC with. 

If you enter the wrong username and password more than 6 times, the portal will lock you out for 75 minutes. After this time you will be able to log back in again. 

Please note this does not affect your network access or ability to log on to PCs. 

If you are still experiencing issues, you should contact the IT Helpline on 4646.


How do I change or reset my password?

If you are an external candidate

From the University’s careers web page click on the Login button in the top right of the screen, which will take you to the logon screen.

If you wish to change your password click on the 'Change Password' link. If you wish to reset your password as you have forgotten it, click on the 'Password Forgotten' link.


You will be asked to enter your username and your email address to allow the system to email you a new password. The email address you enter here must match the one on your account for personal security reasons. A new password will be emailed to you and usually arrives within a few minutes. If you are resetting your password, the new one will be a temporary system generated one and should be reset to one you will remember once you have successfully logged in.

If you are an internal candidate

The e-Recruitment system uses your MMU ID and password that you log in to your PC with.

If you wish to change or reset your password you should visit the IT Services website.

I have a new email address, how can I change my login details?

Please contact the Resourcing team with details of your old and new email address.

Viewing vacancies

Where does MMU advertise its vacancies?

We advertise all MMU vacancies on our own website, so please add the site to your favourites folder. You can register for alerts when new vacancies are added.

We also advertise on Academic roles are often also advertised in the Guardian (Tuesdays), and the Times Higher Education Supplement (Fridays).

I currently work at MMU, how do I see the internal vacancies?

If you currently work for MMU (including Agency Workers), you should follow the specific guidance on how you view internal vacancies.


Submitting an application and uploading documents

Can I supply a CV?

All applicants must complete an MMU application form, online or on paper. If you are applying for an academic role you may supply a CV in addition to your standard application.

What is the deadline for submitting my application?

The closing date will be in the advert for the vacancy. Applications received after midnight on that date will not be considered.

I am applying for more than one job, do I need to fill out a separate application form?

Yes, you will need to fill out a separate application if you choose to apply for more than one job.

How will I know if you have received my application?

Once you have submitted your application you will receive an email to confirm receipt.

Who should I provide as my referees?

One of the nominated referees should be a manager from your current or most recent employment. If you have just completed full-time education, your course tutor, or other academic staff member familiar with your work, could be selected. Family members or personal friends should not be named as referees.

Are you able to send me a paper application pack?

We would like to encourage you to apply online as the system is user-friendly and the application simple to complete. However if you would like a paper application pack these are available from the HR Resourcing team. Please note the information sent to you will be exactly the same as the information on our Website and you should allow at least four working days for the information to arrive.

Applications must be received by the closing date displayed on the job advert; extensions will not be granted for people requesting or submitting paper applications.

Do I need to complete and submit my application all in one go?

No, you can save the information you enter and return to it at a later date to complete and submit your application.

Existing applications and interviews

How do I return to an application I was previously working on?

You are able to edit and add to an existing application until you have officially submitted it on the system. Once you have successfully submitted your application you are no longer able to change it. To edit an application simply log back into your account and click on 'My Applications'.

How do I know if I have been selected for interview?

Once the closing date has passed and the panel have selected who they wish to interview, all applicants who have been selected for interview will be emailed.

If you have been unsuccessful you will also receive an email notification.

How do I know if I was successful at interview?

If you have been successful at interview, you will receive a phone call from a member of the interview panel or Resourcing team.

If you have been unsuccessful you will receive an email notification.

How do I request feedback on my interview?

If you want feedback on your interview or application you should contact the Resourcing team.

Pay, pension and benefits

What is auto enrolment?

You may have seen or heard about auto enrolment in the news. New Government legislation has meant that since April 2013, the University has had to automatically enrol all eligible staff into a qualifying pension scheme.

Which pension scheme will I be auto-enrolled into?

MMU auto-enrols staff into either the Teachers Pension Scheme or Local Government Pension Scheme, depending on the terms and conditions of their contract. Read more about staff pensions

Are there any staff benefits available at MMU?

By being an employee of MMU you are able to enjoy a fantastic range of offers, benefits and perks. Read more about staff benefits.

Are starting salaries negotiable?

Where a post is advertised with a salary range, it is the expectation that appointments will be at the minimum of the scale. In some cases, successful candidates who currently earn above the minimum of the scale can be appointed further up the scale, subject to proof of earnings, but the maximum of the scale cannot be exceeded.

Are there any working family arrangements available at MMU?

The University is committed to supporting parents at work, be it mothers, fathers, partners or adoptive parents. Read more about how MMU supports family arrangements.

How much annual leave are staff entitled too?

MMU offers a generous annual leave quota for its members of staff, which is one of the many benefits of working for us. All members of staff are entitled to annual leave. Details of what you are entitled to and when you can take it are available on the HR website

Support for disabled candidates

Where can I access more information and support about working with a disability?

What is the Disability Two Ticks Scheme and how does it work at MMU?

MMU was originally awarded the Disability Two Ticks Symbol in 2004 by the Jobcentre Plus and has retained this award to date. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people:

  • Commitment 1: To interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities
  • Commitment 2: To ensure there is a mechanism in place to discuss at any time, but at least once a year, with disabled employees what can be done to make sure they can develop and use their abilities
  • Commitment 3: To make every effor when employees become disabled to make sure they stay in employments
  • Commitment 4: To take action to ensure that all employees develop the appropriate level of disability awareness needed to make the commitments work
  • Commitment 5: Each year to review the five commitments and what has been achieved, to plan ways to improve on them and let employees and the Jobcentre Plus know about progress and future plans

The Two Ticks commitment ensures that any disabled candidate who meets the ESSENTIAL criteria for a vacancy will be guaranteed an interview.

What is the Disability Standard?

MMU achieved Silver status in the EFD’s Disability Standard in 2013, the only business-led benchmark that measures an organisation’s performance on every aspect of disability as it affects a business. The Employers’ Forum on Disability (EFD), are the world’s leading employers’ organisation focused on disability.

For more info visit the EFD website.

What is a disability?

The definition of the types of conditions that constitute a disability in employment legislation is quite broad; the key thing to remember is, it is not the impairment but its effect on the individual.

Definition of a Disability under the Equality Act 2010

The Act says a disabled person is someone with a physical or mental impairment which as a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. Long-term means that the impairment has lasted or it likely to last for at least 12 months or for the rest of the affected person's life.

Should I tell you I have a disability on my application form?

Telling the University about your disability is important as it will ensure that you are offered adjustments as part of any assessment, interview or ultimately to carry out your job if it is offered to you. There are many benefits in telling us what your needs are or asking for support – moreover, it helps the University to provide practical support to ensure that disabled people can participate on equal terms with non-disabled people. Providing information such as this helps MMU understand the diversity of its organisation.

If I state I have a disability on my application, will that information remain confidential?

If you do decide to disclose your disability, the information will be provided to the chair of the short-listing panel and the Resourcing team - it will only be shared with the rest of the panel once the selection against the essential criteria has been completed.

We also ask all job applicants to complete our Equal Opportunity Recruitment Monitoring form (which is part of the MMU application form) as honestly as possible so that we can monitor the effective implementation of our policies. When we receive it, the HR Resourcing team will separate this from the main application form.

How do I obtain alternative formats of recruitment documents?

If you require copies of documentation in alternative formats – large print, Braille etc., please email the HR Resourcing team or call 0161 247 3502.

How can I access support at MMU when I commence work?

As a new member of staff, your manager will arrange an induction process to help you settle into your role and to help you see how it fits into the wider organisation.

During your probationary period you will take part in regular probationary reviews with your line manager. This two way review of progress is a good time to discuss any reasonable adjustments.

What are reasonable adjustments?

Equality law recognises that bringing about equality for disabled people may mean removing physical barriers and/or providing extra support for a disabled employee. This is the duty to make reasonable adjustments.

The duty to make reasonable adjustments aims to make sure that a disabled person has the same access to everythng that is involved in getting and doing a job as a non-disabled person, as far as it is reasonable.

Many factors will be invovled in deciding what adjustments the University needs to make and they will depend on individual circumstances.

What is the Disabled Staff Forum?

MMU has a Disabled Staff Forum which enables disabled colleagues to meet and discuss mutual issues, policies and to generate solutions.

Is there disabled car parking available at MMU?

Car parking spaces are allocated via an application process which takes up to two weeks. The car parking criteria ensure that disabled people (with Blue Badges) or those people with carer responsibilities have a greater weighting.

For information on the car parking process and/or to apply for a car parking permit, email the Travel team on or contact them on 0161 247 2989.

For more information, please go to the Car Parking section of our staff website.

Further information for people visiting MMU can be found in the Visitor and Contractor’s Parking Policy.

How does MMU make sure that their services are meeting the needs of disabled people?

Equality impact assessment is the thorough and systematic analysis of a policy, practice or procedure to determine whether it has a differential impact on a particular equality group (i.e. age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation). MMU undertakes Equality Impact Assessments (EIAs) as an integral part of the organisation’s commitment to promoting equality and diversity to staff and students.

EIA is seen as a positive process which can, instigate real changes as a result.