Welcome to the Manchester Metropolitan University’s general Terms and Conditions for undergraduate and postgraduate taught students. Please read these Terms and Conditions and the documents detailed within carefully before applying to the University, accepting our offer and again before enrolling with us. It isn’t possible to provide the full detail of every policy or procedure that may apply to your studies or the services offered by the University within the text of these Terms and Conditions. You will find a number of links included within these Terms and Conditions or the documents referred to within them that will allow you to access more detailed information on particular areas. We know that we’re providing a lot of information to you so we’ve also included a number of annotations to try to explain in plain language some key points. The annotations don’t form part of our contract but we hope they help you; there’s no hidden small print and we’ve tried to make sure that our Terms and Conditions are easy to understand and fair. From here on in, we’ll refer to Manchester Metropolitan University as “the University”, to you as “you” or a “student”, an educational programme of study as a “programme” or “course” and to these Terms and Conditions as the “Terms”.
Please note that during your time as a student with us, it is the University’s policy to use your University email address to communicate with you. Please check your emails regularly to make sure you stay up to date.
Our printed prospectus is intended to provide an overview of our programmes of study and the University. It is developed well in advance of the start of the academic year and therefore the information within the printed prospectus reflects the courses as they are at that time. Our online prospectus contains the most up to date information on our courses so please check back regularly including before you apply for a place and again before you accept your offer. We regularly update our online prospectus so that our published course information is accurate and up to date.
Please note that our programmes are subject to review and development on an ongoing basis. Changes may sometimes be necessary. For example, to comply with the requirements of professional or accrediting bodies or as a result of student feedback or external examiners reports. In addition, we also need to ensure that our courses are dynamic and current and that the content and structure maintain academic standards and enhance the quality of the student experience. We only make changes where we consider it necessary to do so and/or where we feel that certain changes are in the best interests of students. Occasionally, we have to make changes for reasons outside of our control. For further information on when we may make changes to your course and the consultation process that may be involved, please see Section 14 of these Terms.
At its heart, it is a contract under which the University agrees to provide educational services and the facilities for you to study and you agree to progress those studies at the University and to abide by University regulations and these Terms. Successful provision of the services relies upon a strong partnership between you, staff and the University. Underpinning the partnership is a number of regulations, policies and procedures and you will find further information within the Important Information for Offer Holders Document provided with an offer (which includes a copy of these Terms in Section A) and also within the Policies, Regulations and Procedures for Students document relevant to your year of study. Please do read these Terms and all other information provided to you with your offer letter carefully to make sure you understand what the University agrees to provide and what you will need to comply with and do. It is your responsibility to make sure that all the information you provide to the University is accurate and true.
The Contract between you and the University is formed when you accept our offer of a place, though in order to commence your course of study you may need to satisfy certain conditions or requirements, as notified to you during the admissions process. You will also need to enrol with us. Once you have enrolled you will be registered for the duration of your programme but you will still need to re-enrol each academic year. During enrolment and re-enrolment you will be reminded of the Terms and Conditions that apply to your studies and time at the University.
Once you have applied for a place on one of the University’s Programmes, you may receive a letter offering you a place (the “Offer Letter”)
Your offer may be conditional or unconditional, and you will need to carefully read your Offer
Letter to see if and what conditions will apply to you. If you need to satisfy any conditions, you may need to fulfil these before a set date or on an ongoing basis. If you do not meet any such requirements, we may (as applicable) withdraw your offer, terminate the Contract as described in Section 18 or defer your application or entry to the next academic year or another start date within the academic calendar. The University may update its entry criteria year on year so there may be a change in admission requirements for future applications.
Your Student Contract is made up of a number of key documents (we call them the “Key Contract Documents”). These are:
In addition to the Key Contract Documents set out above, some programmes of study may require you to: a) agree to supplemental Terms and Conditions, for example, if you are studying on a professional programme or studying at a partner institution (eg on an Erasmsus programme) b) agree to the Terms and Conditions of other third parties, such as a sponsor or funder, placement provider, professional bodies, accrediting bodies or relevant third party providers. If there is any conflict between a third party’s Terms and Conditions and the Key Contract Documents, our Key Contract Documents will take priority. You will also need to abide by a number of terms and conditions relating to access to and use of particular University services, for example, those relating to use of the University’s library, computing, and information technology services including virtual learning environment access. Collectively, the above (unless expressly stated otherwise within) will comprise your Student Contract (the “Contract”). The Contract governs the relationship between you and the University and applies from the date you accept your offer and during your enrolment. In the event we are required to make any significant changes to the contract between us, we will manage such changes in accordance with Section 14 (changes to course provision or your Contract).
Once you accept your offer you will usually have a time limited legal right to cancel your Contract (commonly known as a cooling-off period). Please see Section 19 below for further information on how to cancel.
We’re just letting you know which documents make up your Student Contract and that when you accept your offer, you’re agreeing to the Key Contract Documents including these Terms and the document referred to within. There may be additional terms and conditions relating to different University services but you’ll have the opportunity to read and consider these before you access or use those services.
If you are an undergraduate student, you will usually have applied to the University via the Universities and Colleges Admissions Service (“UCAS”). UCAS acts as an intermediary between you, as applicant, and the University. Although you can accept an offer of a place on the UCAS portal, please wait until you receive our formal Offer Letter so that you can fully consider the information provided by us and the terms, conditions, regulations, policies and procedures that will apply to your studies, before you accept the offer of a place. We only consider our contract to be formed when you accept our offer.
We want to explain the role of UCAS and let you know when your Student Contract is created.
The Contract will continue for the duration set out in the Key Facts provided at offer unless terminated or extended by you or us in accordance with these Terms. The maximum period of study is as set out within the Key Facts document unless otherwise agreed in accordance with the University’s applicable regulatory framework.
IMPORTANT: We provide further information on how you or the University can end our Contract in Sections 18 and 19.
If we agree to defer the start date for your programme (we cannot guarantee that this will be possible and there is no contractual right to defer), please note that the programme and its requirements, tuition fee and University services and facilities currently described at the time of your original offer may change for your deferred year of entry. Please keep up to date with the course information on our online prospectus.
Alongside the obligations in these Terms, the University has developed Our Commitment Statement. The Commitment Statement sets out the intention of the University and the Students’ Union to work in partnership with you as a Manchester Metropolitan University student in supporting your learning and helping you succeed, and sets out your own role in ensuring that success, and the standards of behaviour and personal responsibility expected of our students. Although the University would like to draw your attention to the Commitment, it is not intended to be legally binding or to form part of the Key Contract Documents.
There are some important obligations that we expect you to meet under your Student Contract.
In addition to all obligations set out within the regulations, policies and procedures that apply to you, you are required to:
You agree to comply with the Terms and all Regulations, Policies and Procedures referred to within the Information for Offer Holders Document.
If there are any particularly surprising conditions or information about your programme of study we’ll always try to let you know within your Offer Letter or Key Facts document. Some requirements will form a condition of your offer.
The assessment regulations applicable to your programme are accessible from within the Information for Offer Holder document.
There are some provisions we need to draw your particular attention to as they can result in a disciplinary process and ultimately mean you may not be able to continue at the University. These include:
In order to safeguard our academic standards and the integrity of our awards the University has in place a policy and procedures for dealing with suspected misconduct. This policy details types of misconduct – such as plagiarism or the purchase of work from ‘essay mills’ – how suspected offences are investigated, and the penalties that can be imposed. The policy also details students’ rights of appeal in cases relating to academic misconduct. Click here for more details
The Student Code of Conduct sets out the standards of conduct the University expects of its students so that everyone can undertake their studies in a supportive and non-threatening environment. Breaches of certain regulations and policies of the University will, where appropriate, be dealt with as breaches of the Student Code of Conduct. Examples include but are not limited to:
Further information on these rules and regulations can be found below.
The Student Code of Conduct does not deal with academic misconduct which is addressed in the Procedure for Handling Academic Misconduct.
Manchester Met has in place a range of guidance and support available to students who are uncertain about continuing with their studies, or who are failing to meet the professional or academic requirements of their programme. However, there may be occasions where – for a variety of reasons – a student decides that they wish to take time out of their studies or to withdraw, or that the University concludes a student must be withdrawn or expelled.
The University’s Procedure for Students at Risk of Academic Failure outlines the processes, grounds, implications and the specialist sources of advice available in relation to:
Please read the policy carefully as it sets out the circumstances in which the University may take steps to unilaterally suspend or withdraw you from your course (which may have financial implications) and your rights of appeal. If you are an international student this policy also contains information specific to your Tier 4 visa status so please read it carefully.
If you are considering withdrawing from your programme, always make sure you discuss this with your Academic Tutor or Programme Leader before you make a formal decision as they may be able to refer you to sources of guidance and support who may be able to explain the potential implications for that decision.
The Fitness to Study Policy informs and guides the University’s response to situations where there are concerns that a student is not well enough to study and/or to be a member of the University community. The Fitness to Study Policy is intended to be supportive, but it recognises that there will be a very small number of cases where it may no longer be feasible for students to continue their studies.
The University expects all applicants to inform the University of any unspent criminal convictions when applying to the University for admission. Certain courses will require the disclosure of all convictions, spent and unspent including cautions. You shall, without delay, inform the University if, after completing your application or once you are a student of the University, you are convicted of a criminal offence or there are circumstances which may reasonably affect your suitability to study for your programme. Failure to meet any disclosure requirements or to obtain a DBS clearance required for your programme of study, may cause us to suspend your enrolment or re-enrolment and/or terminate your Contract.
The University will consider whether any particular conviction or circumstance is compatible with undertaking a particular programme or for study at the University.
The University is committed to supporting disabled students and/or those with additional needs where possible and reasonable to do so. We encourage applicants and students to disclose details of any disability at the earliest opportunity so that we can discuss what support may be available to you. Further information on our disability and learning support can be found on the University’s website and within Section E of the Important Information for Offer Holders document.
It is important that all international students read our guide on international visas, Your Visa, Your Responsibility for further information. This document explains the reporting and record- keeping duties of the University. It also explains what you need to do during your studies at the University to protect your immigration status in the UK. As an international student you will need the correct visa to study and will need to ensure you comply with all immigration requirements. By enrolling with the University, you agree to meet these responsibilities including any attendance monitoring processes of the University notified to you. If you do not, it may affect your stay in the UK. There are certain circumstances in which we may need to report to the Home Office and/ or suspend or withdraw you from your studies. Please read the Your Visa, Your Responsibility guidance with care. Although the University has prepared the Your Visa, Your Responsibility guide to help students better understand their sponsorship duties, it does not provide a full statement of requirements and prospective students and students remain fully responsible for making sure they understand and abide by current immigration rules and guidelines that apply to them. The Home Office updates its policies and the law is subject to change within an academic year so please stay up to date.
Some of our professional programmes including those involving practice placements may require you to complete an occupational health check and/or a criminal conviction disclosure check with the Disclosure and Barring Service (or if you are an international student a similar check from your home country). If this is required, we will usually inform you of this within the Key Facts document provided with your Offer Letter.
Some programmes of study will require you to register with a professional, statutory or regulatory body and/or to practice under licence. It is your responsibility to ensure that all necessary declarations (including but not limited to criminal records, medical conditions, disabilities) are made to the University during the admissions process and during the period of study, and that you comply with all relevant rules and regulations during study (and placement, if appropriate) including paying any associated registration or licence fees and maintaining any licences, registrations or consents. The University will use its reasonable endeavours to support students in attaining fitness to practice but accepts no responsibility in the event that a student is declared not fit for practice.
Additional standards of behaviour may also be expected of students studying for a qualification which is accredited or recognised by a professional, statutory or regulatory body for the purposes of a form of registration with that body.
The Procedure for the Suspension and Expulsion of Students from Programmes on Grounds of Professional Unsuitability applies to programmes that include or lead to a professional qualification or confer practitioner status. Concerns about the professional unsuitability of students will be dealt with under this procedure. In addition, if through the operation of the procedure in the Student Code of Conduct a student is found to have committed misconduct, this might constitute a ground for taking action under the Professional Suitability Procedure.
We may be obliged to share student information with relevant professional, statutory or regulatory bodies.
Some placements may be a compulsory part of your programme and you may need to complete certain attendance or specialist requirements to achieve the learning outcomes of your course. Other placement opportunities may be optional and in some circumstances you may be responsible for locating and applying for a placement. Certain placement arrangements will require you to enter into a separate placement agreement with your placement provider and/or the University covering areas such as confidentiality, intellectual property and the scope of your placement. Students on placement will be subject to the Student Code of Conduct and associated procedures of the placement provider. Please see the Student Code of Conduct for further information. The University will not be responsible for any act or omissions of third party placement providers.
It is very important that you read Regulations for the Payment of University Fees as relevant to your programme of study. These regulations are the key financial policies and procedures that you agree to abide by at the University, so it is essential that you familiarise yourself with them. You will find extensive guidance for students on a wide range of issues relating to the payment of fees and deposits (if applicable) on our finance website.
Tuition fees are set by the University and for certain categories of fees we are guided by Government policy and Parliamentary regulation. Course fees may be subject to an inflationary increase and/or an increase due to changes in the law or government requirements. Where your tuition fees may increase year on year you will be provided with further information within the Key Facts document.
Your tuition fee will be set out within the Key Facts document that accompanies your Offer Letter (save for in circumstances early within the recruitment cycle where the fee may not yet have been set, for example, if we are awaiting Government fee policy confirmation). Applicants can be assessed as either Home/EU or the higher overseas rate. The University has the right to reassess or rescind a tuition fee status where information comes to light that may affect a tuition fee assessment decision already made.
Unless your Key Facts document records otherwise, your tuition fee does not include any charges for third party examinations, University re-sits, professional body fees, disclosure or barring or occupational health checks, living expenses, travelling expenses, equipment, conference attendance fees, trips or visits or any other miscellaneous expenses that you are likely to incur to complete your programme of study (such as photocopying or external internet access). If there are any compulsory additional costs associated with your specific course, they will be indicated within your Key Facts document.
You may be required to pay a proportion or all of your fees if you withdraw or suspend from your studies. For more information on how we calculate fee responsibility or refunds, please see the Regulations for the Payment of University Fees document. Please note that withdrawing from or suspending your studies may also have implications for your agreement with the Student Loans Company or other financial support you may be receiving or due to receive.
You are personally responsible for paying your course fees, including if you are sponsored by a third party and they do not pay your fees as planned.
If you are an Undergraduate student, you are responsible for liaising with Student Finance if you are funding your studies through a loan. In the event that Student Finance does not pay your fees you will be obliged to pay yourself. If your loan application is approved, the Student Loans Company will pay the University directly.
If you are considering submitting a claim for Recognition of Prior Learning (RPL) you should refer to the University’s Policy for RPL to ensure you understand the purpose and requirements of the process. The RPL process is separate from the University’s Admissions process and you may only submit an RPL claim following receipt of an offer of a place on a Manchester Met programme.
To identify whether an RPL claim is appropriate for you, it may help to find out about the content and structure of the Manchester Met programme you are enrolling on, to see if it corresponds to the prior learning you have undertaken. This information is available from the Admissions Tutor, Programme Leader or another academic member of the Programme Team. The Student Hub will be able to help you with contact details for these members of staff.
For most Manchester Met programmes the maximum amount of credit you may be exempted from is 50% of the award you are aiming for. There are a few exceptions to this tariff and details are available in the RPL Policy. RPL can only be claimed against ‘taught’ units, which does not include your dissertation or independent study project. If you decide to submit an RPL claim, the University will allocate an academic advisor with relevant subject/programme expertise, who will support you with your claim. You should make contact with your advisor as soon as possible. A claim should be submitted to the University using the RPL Claim Form, this form contains all the information that the University will need to assess your claim.
If you are a postgraduate student, it is important that you are aware of the potential impact on your eligibility for a postgraduate loan from Student Finance England or Student Finance Wales if you submit a claim for RPL. Students must be paying the full cost of their postgraduate programme to be eligible for the loan; therefore a fees reduction for RPL would remove loan eligibility. Please contact PGL-Enquiries@mmu.ac.uk to discuss your eligibility for a postgraduate loan, if you are unsure.
The University offers a range of support packages/bursaries for students. The University’s available financial support packages, bursaries, scholarships, discounts and awards are subject to change from year to year. The University reviews all Manchester Met awards, discounts, and scholarships annually, and may withdraw future provision at the end of an academic year or make changes to the value or Terms and Conditions of offer. This means that there may be other students studying in different cohorts of a Programme that can access different packages or benefits. Please refer to our website for further information regarding schemes offered from time to time and the associated terms and conditions.
If you have any questions or concerns regarding your course fees, please contact Student Billings on 0161 247 2937.
Please note that, ultimately, you may not be able to continue with your studies should you fail to pay your course fees. You must make sure that you pay your course fees and any other applicable tuition costs or charges on time otherwise the University may be entitled to take certain steps against you including imposing sanctions (as set out within the Regulations for the Payment of Fees document, including taking action to legally recover any debts). If you find yourself in financial difficulty during your studies, please contact Manchester Met’s Student Financial Support, the Finance Service Centre or the Student Union’s Advice Centre.
Please take good care of any equipment we provide to you. You may need to pay for a repair or a replacement if equipment is damaged or lost/stolen. Further information will be given when we provide such equipment to you.
It’s really important that you make suitable arrangements for the payment of your fees. We will try to support you and direct you to appropriate sources of help should you experience financial difficulties but, ultimately, we’ll expect you to plan well and pay on time. Occasionally, we need to apply sanctions for non-payment of course fees.
Whilst the University will always try to minimise making any changes to the Contract (including changes to the course), there may be times where changes are needed. This Section describes the circumstances when we can make changes, as well as providing you with further information about when we may look to make such changes.
The University may from time to time need to make changes to your Student Contract including to its regulatory framework. Changes will normally take effect at the start of the next academic year and you will be asked to read the relevant Key Contract Documents upon re-enrolment and tick the declaration as confirmation of acceptance.
Sometimes, it may be necessary to make changes during an academic year where the University reasonably considers the changes to be in the best interests of its students, necessary to reflect changes in the external environment or government policy including to comply with legal, regulatory or accrediting body requirements or to incorporate sector guidance or best practice.
The circumstances that we describe below are not the only ones that may arise during your studies with us, but they will give you some context as to when we may need to amend the Contract (including the course).
Where we need to make changes to the Contract and/or course after our Contract has been formed, we will, in each case, assess the potential impact of any such change on the Contract and our students and will follow the principles set out in this section. The University is always looking to improve and enhance students’ experience with us, and we will consult with students throughout their studies, as well as consulting with our teaching staff, and will actively seek feedback from these groups about how we can improve our service delivery to our students.
Our printed prospectus and supporting marketing materials are published well in advance of the start of the academic year and therefore the online prospectus provides the more detailed and up to date information on our programmes of study. Please check the online prospectus information before applying to the University and just before accepting your offer of a place. Information that we may have given to you at the time you were researching and making an application for the programme may have changed by the time we send out our Offer Letter. The Offer Letter, Key Facts and Important Information for Offer Holders document sets out the core information that we consider you will require to make an informed decision whether to accept your offer. Please read these documents carefully before you accept.
The University will use all reasonable endeavours to deliver your course in accordance with the descriptions applied to it in the Key Facts for the academic year in which you begin your course. However, the University is entitled to make reasonable changes to ensure the University delivers the best quality of educational experience to you.
Some examples of these changes include:
In making any such changes, the University will aim to keep the changes to the minimum necessary to achieve the required quality of experience and will usually notify and/or consult (depending on the nature and materiality of the change) with affected students (as applicable) about changes that are required.
In respect of material changes, we will take reasonable steps to obtain student consent (and, where appropriate, the consent of applicants who have accepted an offer who may be directly affected by the change) and we will inform the affected students if we implement the change(s). If our implementation of the change causes you detriment or hardship we will, if appropriate, work with you to try to reduce the adverse effect on you. Some examples of a material change include:
We will not usually consult on minor changes. Minor Changes may include (non-exhaustive list of examples):
We will endeavour to run programmes we have made offers for, however, there are occasions where we may need to suspend, discontinue or withdraw a programme. This may be for low student numbers as set out below, but may also include circumstances such as where there is a change to accreditation or professional, statutory or regulatory body (PRSB) requirements, where there is a change to the external environment making delivery unviable or where academic or PRSB approval has not been achieved.
There may be times where we need to discontinue or suspend the programme or decide not to provide the course or to merge or combine the course with other courses of study, if such action is reasonably considered to be necessary by the University in the context of its wider purposes. If the University decides to take any such action then it will use reasonable endeavours to notify you in advance and you shall be entitled to cancel this Contract by written notice to the University. In these circumstances you will be entitled to a refund of any deposit/Fees which you have paid to the University.
There may also be times where we need to discontinue or suspend the course or to merge or combine the course with other courses. In these circumstances, the University will provide as much notice as possible and will take all reasonable steps to minimise the resultant disruption by, for example, making an alternative offer, delivering a modified version of the course (where practicable to do so), or assisting affected individuals to move to another course (subject to meeting course requirements) or institution (if appropriate and possible). To the fullest extent it is possible under the general law, the University excludes liability for any loss and/or damage suffered by any applicant or student as a result of such circumstances.
Sometimes, circumstances may arise which are beyond the control of the University which result in changes to your course or your Contract. Examples (without limitation) of such circumstances include:
If the University changes your course or Contract in a fundamental way and you are not satisfied with the changes, you will be offered the opportunity to withdraw from the programme and, if required, reasonable support to transfer to another provider. It should be noted that this is without prejudice to your legal right of cancellation and to any other remedy which you would be entitled by law to seek.
Where downloadable Study Materials accompany your Programme, these Study Materials will be made available to you. The University and/or its licensors, remain the owner of the intellectual property in your programme, the Study Materials and any Course Content. In consideration of receipt by the University of your Fees (when due), we provide you with a personal licence to use the Study Materials and Course Content for the sole purpose of studying for your programme. Any use of the Study Materials or Course Content not permitted under these Terms is prohibited and any will infringe the University’s intellectual property rights and/or those of its licensors.
You may not modify, re-publish, sub-licence, sell, upload, transmit, make available, or disseminate in any way any of the Study Materials or Course Content. You may not modify, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the virtual learning environment, Course Content or the Study Materials or create derivative works based on the whole of or any part, or which incorporate, the Study Materials or Course Content. The University may withdraw use of any particular Study Materials or Course Content at any time where reasonably required.
If you create intellectual property rights (IPR) during your studies or research, the standard position is that you will own such rights, unless:
You will find a lot more information in our Intellectual Property Policy.
The University is registered as a Data Controller with the Information Commissioner’s Office. The University will hold and process your personal data including some sensitive personal data. As a student you agree to this data being processed in accordance with our Data Protection Policy. The Policy is currently under review in light of changes required under the General Data Protection Regulation which come into force in May 2018. Further information about how we will use the personal information you provide to us can be found in our Data Protection Notice to Students.
Where you are: (i) employed by a third party during your studies or (ii) sponsored by a funder such that such third parties may have a direct interest in your status as a student, information regarding your progression, performance and attendance may be shared with your employer, sponsor or funder.
In addition to the ways we may process your information as set out within our Data Protection Notice to Students we would also like to hold and use your information in order to supply you with information for direct marketing purposes and may contact you by various methods unless you decline consent. You will usually be asked to provide consent at the time we collect your personal information.
If you have any queries relating to access to or storage of data, please review the Data Protection Policy which will provide guidance as to how to address any queries you may have and explain how you may exercise your rights under the Data Protection Act 1998 and from May 2018, the General Data Protection Regulation. For further information about the retention and secure destruction of your personal data please refer to the University’s Records Management Policy and Records Retention and Deletion Schedule.
Examination pass lists and/or degree classifications may be published. If you do not wish your results to be published in this way, you must notify the Director of Registry Services stating your reasons in writing by no later than seven days before you complete your examination or assessment. Your reasons will be considered and, where it is felt that publication of your results is likely to cause substantial damage or substantial distress and that this would be unwarranted, publication will be withheld.
You are obliged to provide the University with up to date contact details and you will be responsible for maintaining the accuracy of this information whilst studying with the University.
We may end the Contract on notice to you (such notice as may be appropriate having followed any relevant University policies or procedures but where the circumstances dictate, immediate notice) as a result of:
Where you have applied via the Universities and Colleges Admissions Service, although we provide you with the legal right to cancel, this does not mean that we will necessarily be able to amend your status with UCAS should you decide to cancel. Please refer to UCAS for further details on how to withdraw or amend your application.
If our Contract has been made by means of distance communications (ie not face-to-face) you have a legal right to cancel your contract with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of your Student Contract. This will be 14 days from the day you accept the offer of a place at the University. To exercise the right to cancel, you must inform the University in writing at: The Manchester Metropolitan University, Recruitment and Admissions, Business School/ Student Hub, All Saints Campus, M15 6BH; or by email to firstname.lastname@example.org, of your decision to cancel your contract by providing a clear statement (e.g. a letter sent by post or e-mail). You may use the Model Cancellation Form but it is not obligatory. The University will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel your contract, we will normally reimburse to you all payments received from you (subject to the terms of our Refund Policy. Please see our finance website for further information). We will process the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel your contract provided we have all relevant information. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise or unless restricted by law; in any event, we will not add any additional fees as a result of the reimbursement. However, if you decide to terminate the Contract during the cancellation period once we have commenced providing you with Services then we will refund you any amounts you have paid to us less an amount which is a fair payment for you to make for the services provided by us prior to termination of the Contract.
By accepting our offer, you will also be providing us with express consent, if relevant, to start delivering your course within your legal cancellation period.
As well as the legal right to cancel, we provide you with a right to withdraw from your course within 14 days after you enrol with us, however, depending on when you withdraw, you may be liable for your fees (or a proportion of them). Please see below and our finance website for further information.
A number of our programmes or the way they are procured or delivered means that they will not amount to a consumer contract and will therefore not attract a statutory or institutional right to cancel. For example, certain commercial programmes delivered to you via an arrangement with your employer and certain programmes delivered primarily to advance your own knowledge in relation to your trade or profession.
If you cancel you must return to us in a reasonable condition, any Study Materials you may have received from the University without undue delay and no later than 14 calendar days after you inform us of the cancellation. You will be liable for the cost of returning any goods (if applicable to your programme).
If you have received any financial benefit, package or scholarship this must also be returned to us promptly either in full or in line with the Terms and Conditions of the relevant financial support package, benefit scheme, award, bursary or scholarship.
We need to let you know about your legal right to cancel. This is different to the way you can withdraw, suspend or defer your studies.
Your Student Contract with us will end if you withdraw. Find further information on withdrawing from your studies here. You are entitled to end your Contract at any time without reason, but if you do so after the expiry of the cancellation period referred to in Section 19 you may not be entitled to receive a full refund of any fees you have paid, and you may be responsible for fees to reflect the costs incurred by us arising out of your early termination of the Contract in line with the Payment Regulations and these Terms.
There are certain circumstances in which the University may suspend your registration or enrolment and/or access to facilities and premises. For example (but not limited to), pending an investigation under our Student Code of Conduct, pending consideration of a student’s case by a Professional Suitability Panel, further to a decision taken under the Procedure for Students at Risk of Academic Failure, under the Fitness to Study Policy and procedure or where you fail to enrol or re-enrol on time. Such suspension may be immediate pending the gathering of further information where we reasonably consider that your behaviour presents a material risk to others or yourself.
There are rules and regulations relating to use of particular University services, such as IT facilities and library and learning resources. The Information for Offer Holders document sets out further information on the services we agreed to provide under your Student Contract. Although the University will further endeavour to provide you with appropriate access to a range of academic, pastoral and support services (such as counselling, careers and employability support) it may change all of its range or type of services from time to time to ensure that they are fit for purpose and provide the best experience to you. Our services may also be temporarily suspended or modified for essential maintenance, for improvements to be made and/or for events outside of our reasonable control.
The University’s virtual learning environment is integral to most of the University’s programmes and provides course related materials and learning activities. It is also used to deliver and manage assessment. You are expected to actively engage with the virtual learning environment; the University monitors engagement. Use of the University’s IT facilities (including email) is subject to a suite of IT-related policies. These include the Policy on Acceptable Use of University IT Services, Regulations for the Use of University Computing Resources and the Information Security Policy.
Any login details are personal to you and should not be shared with or transferred to others. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account. It is your responsibility to ensure that you regularly save and back up all data.
You must not misuse or abuse any services or technology applications made available to you as part of your programme.
There may be links from the virtual learning environment to sites on the internet which are operated by third parties. The University is not responsible for the availability of, or the content located through such external sites.
All students who use the Library or library facilities must do so in accordance with the Library Rules and Regulations, and failure to do so may result in temporary exclusion from the Library and/or a fine. The Rules and Regulations cover access, use of facilities, loans, charges and payment of fees.
The Information for Offer Holders document provides other helpful information about what other services and facilitates may be available to you as part of your time with the University. These do not, however, represent services that we provide to you under this Contract.
Other, non-educational services provided by the University to you, for example residential accommodation and sports centre membership, amount to separate and distinct contracts and are therefore subject to separate contractual terms. You may also enter into separate contractual arrangements with other third parties such as a sponsor, your employer e.g. the NHS if you are on certain professional courses. The Students Loan Company is not a part of the University and your contract for funding (if applicable) will be with Student Finance England directly.
If we fail to comply with this Contract we may, in certain circumstances, be responsible for loss or damage you suffer that is a foreseeable result of our breach of this Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract.
We cannot accept responsibility and we will not be liable to you for:
We do not exclude or limit in any way our liability for:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control including but not limited to:
If an Event Outside Our Control takes place that affects the performance of our obligations under the contract:
Should an Event Outside Our Control interfere with our ability to deliver your course, we will use reasonable endeavours to minimise the disruption caused to you.
The University recognises there may be occasions where students wish to raise legitimate complaints relating to their course, or the facilities and services provided by the University. It is important to both students and staff to know that such complaints will be dealt with seriously and transparently, and without fear of recrimination. To ensure that this happens, the University has in place a Student Complaints Procedure, which details procedures and parameters for making a complaint, alongside what action may be taken in response to complaints.
If having exhausted all stages of the University’s internal complaints procedure (or other relevant internal procedure), a student considers that the University has failed to consider and respond to their complaint appropriately, the student can refer their complaint to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of eligible student complaints.
If you have a complaint about our recruitment or admission process, please see our Student Appeals and Complaints Policy for Applicants and Student Appeals and Complaints Procedure for Applicants for further information.
We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms. The receipt of your programme is personal to you and you may not transfer your rights to access the programme to any other person.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
Any notices or information sent to the last email and/or postal address provided by you to us will be deemed to have been properly given.
Nothing within the Contract shall be construed as amending the University’s constitutional Instruments, Articles or associated constitutional documents. Our Contract and the Key Contract Documents shall be governed by English law. You and we both agree that the English courts will have non-exclusive jurisdiction over any claims.
The address of the University is All Saints Building, All Saints, Manchester M15 6BH. Our telephone number is 0161 247 2000. The University is a higher education corporation established under the provisions of the Education Reform Act 1988.