The University appreciates that sometimes students are unexpectedly affected by circumstances outside their control which can impact on their performance in assessments.

Exceptional Factors are short-term unexpected events that have a serious impact on assessment by either:

You should, where possible, submit an Exceptional Factors claim before your coursework submission deadline or exam. If you submit a claim after a coursework deadline, you may not be provided with an extension and instead the only remedy available may be a resubmission in the next assessment period. The final deadline for submitting an Exceptional Factors claim will be 21 days after the publication of your results following the Assessment Board.

In all cases, students should remember that in order to be classed as valid, Exceptional Factors must be:

Please see Types of Evidence Required for further information on the sort of evidence you would need to submit to support your claim.

How do I submit an Exceptional Factors claim?

Download an Exceptional Factors Form. You should follow the instructions on the Exceptional Factors form on how to submit your claim. The Exceptional Factors Regulations may also be helpful.

If you are not happy with the decision on your Exceptional Factors claim, you can submit an Academic Appeal against this decision on either or both of the following grounds:

  1. That the decision of the Exceptional Factors claim was not reasonable
  2. That the correct procedures were not followed in the consideration of your claim

If you wish to submit additional evidence to support an Exceptional Factors claim, you should submit another Exceptional Factors claim.
Please see the Academic Appeals and the Step by Step guide to Submitting an Appeal for more information.

If you need any help or advice, you should contact the Student Union Advice Centre:

Tel: 0161 247 6533
Mail: s.u.advice@mmu.ac.uk
Web: www.theunionmmu.org/your-advice-centre/

Guidance for Students