The University appreciates that sometimes students are unexpectedly affected by circumstances outside their control which can impact on their performance in assessments.
What are Exceptional Factors?
Exceptional Factors are short-term unexpected events that have a serious impact on assessment by either:
- Preventing you from attending, completing or submitting an assignment on time; or
- Significantly affecting your performance in an assessment
You should, where possible, submit an Exceptional Factors claim before your coursework submission deadline or exam. If you submit a claim after a coursework deadline, you may not be provided with an extension and instead the only remedy available may be a resubmission in the next assessment period.
In all cases, you should remember that in order to be classed as valid, Exceptional Factors must be:
- Severe – the event or circumstance must have had a serious impact on your assessment performance
- Unexpected – You must not have known that the event would occur
- Unpreventable – There must have been no reasonable steps that you could have taken to prevent the event or circumstance from occurring
- Relevant – The event or circumstance must have occurred at the time of the assessment or during the period immediately leading up to the assessment
- Evidenced – Your claim must be supported by evidence.
Please see Types of Evidence Required for further information on the sort of evidence you must submit to support your claim.
How do I submit an Exceptional Factors claim?
Download an Exceptional Factors Form. You should follow the instructions on the Exceptional Factors form on how to submit your claim. The Exceptional Factors Regulations may also be helpful.
Exceptional Factors claims must contain all of the following:
- Your Exceptional Factors form, completed in full
- Appropriate evidence
- A personal supporting statement describing what has happened, the impact it has had on you personally and the impact it has had on your assessment performance
Your claim will not be considered if it does not contain all of the above.
Claims should be submitted as follows:
Undergraduate and Postgraduate Taught students: firstname.lastname@example.org
All claims and enquiries for Postgraduate Research students: GSresearchdegrees@mmu.ac.uk
What do I do when I have submitted my Exceptional Factors claim?
If you have submitted an Exceptional Factors claim, you are strongly advised to make every attempt to submit your coursework or attend your exam, ensuring that what you have submitted, even if it is incomplete, is your own work. You should tell your tutor that you have put in an Exceptional Factors claim.
Where an Exceptional Factors claim is approved, the normal outcomes are:
- Assessment or reassessment as if for the first time, or without further penalty if already reassessed, in the unit in any or all of the assessments which were adversely affected.
- Where a pass mark has already been achieved, but a claim for underperformance due to Exceptional Factors has been made, the opportunity will be given to take the assessment or reassessment again as if for the first time (Levels 5, 6 and 7 only).
Where Exceptional Factors claims relate to coursework, an extension may be offered to the published submission date.
Can I appeal against my Exceptional Factors decision?
If you are not happy with the decision on your Exceptional Factors claim, you can submit an Academic Appeals against this decision on either or both of the following grounds:
- That the decision of the Exceptional Factors claim was not reasonable
- That the correct procedures were not followed in the consideration of your claim
If you wish to submit additional evidence to support an Exceptional Factors claim, you should submit a new Exceptional Factors claim.
Please see the Academic Appeals and the Step by Step guide to Submitting an Appeal for more information.
For further information or general enquiries on Exceptional Factors, please call us on 0161 247 6968 or email us at email@example.com.
Please submit Exceptional Factors claims only to firstname.lastname@example.org.
Our office hours are 08:45-16:30, Monday-Friday.