The University appreciates that sometimes students are unexpectedly affected by circumstances outside their control which can impact on their performance in assessments. 


At present, it may take up to 10 days to respond with a decision on an Exceptional Factors Claim, although we are working hard to ensure that this time-period reduces as quickly as possible. Claims cannot be considered unless they contain all the information required, that is:

  • Your Exceptional Factors form, completed in full
  • Appropriate evidence
  • Personal statement

It is important that Exceptional Factors forms are always submitted with evidence and a personal statement.  Where they are not, we are unable to process your claim. 

If you have submitted an Exceptional Factors claim, you are strongly advised to make every attempt to submit your coursework or attend your exam, ensuring that what you have submitted, even if it is incomplete, is your own work. You should tell your tutor that you have put in an Exceptional Factors claim.

Where an Exceptional Factors claim is approved, the normal outcomes are:

  1. Assessment or reassessment as if for the first time, or without further penalty if already reassessed, in the unit in any or all of the assessments which were adversely affected.
  2. Where a pass mark has already been achieved, but a claim for underperformance due to Exceptional Factors has been made, the opportunity will be given to take the assessment or reassessment again as if for the first time.

Where Exceptional Factors claims relate to coursework, an extension may be offered to the published submission date.



Approved  Exceptional Factors claims are taken into account by Assessment Boards when determining your end of year results/final award.

To ensure that Exceptional Factors claims are received and considered in time for the summer and resit Assessment Boards, Exceptional Factors claims will need to be submitted by the following deadlines:

Friday 24 May 2019
All Exceptional Factors claims must be submitted by 24 May 2019

Wednesday 26 June 2019
If you have Exceptional Factors but are unable to submit your claim by 24 May 2019 you must submit your claim by 26 June 2019

Monday 15 July 2019
All Exceptional Factors claims relating to the university’s 1st Resit period (8-12 July 2019) must be submitted by 15 July 2019.

Monday 26 August 2019
All Exceptional Factors claims relating to the university’s 2nd Resit period (19-22 August 2019) must be submitted by 26 August 2019.

Exceptional Factors are short-term unexpected events that have a serious impact on assessment by either:

You should, where possible, submit an Exceptional Factors claim before your coursework submission deadline or exam. If you submit a claim after a coursework deadline, you may not be provided with an extension and instead the only remedy available may be a resubmission in the next assessment period.

In all cases, students should remember that in order to be classed as valid, Exceptional Factors must be:

Please see Types of Evidence Required for further information on the sort of evidence you would need to submit to support your claim.

How do I submit an Exceptional Factors claim?

Download an Exceptional Factors Form. You should follow the instructions on the Exceptional Factors form on how to submit your claim. The Exceptional Factors Regulations may also be helpful.

If you are not happy with the decision on your Exceptional Factors claim, you can submit an Academic Appeal against this decision on either or both of the following grounds:

  1. That the decision of the Exceptional Factors claim was not reasonable
  2. That the correct procedures were not followed in the consideration of your claim

If you wish to submit additional evidence to support an Exceptional Factors claim, you should submit another Exceptional Factors claim.
Please see the Academic Appeals and the Step by Step guide to Submitting an Appeal for more information.

Contact us

For further information or general enquiries on Exceptional Factors, please call us on 0161 247 6968 or email us at

Please submit Exceptional Factors claims only to

Our office hours are 08:45-16:30, Monday-Friday.

Guidance for Students