Long-term circumstances such as a disability or a chronic/on-going medical condition are not dealt with under the Exceptional Factors procedure.

Students are instead advised to seek support from the Disability Service as these circumstances will normally be taken into account via a Personal Learning Plan.

However, if you experience a serious exacerbation of your condition around the time of assessments, this may be considered a valid Exceptional Factor. You would need evidence to confirm that your condition had unexpectedly worsened and the impact this had on you.

How do I submit an Exceptional Factors claim?

Download an Exceptional Factors Form. You should follow the instructions on the Exceptional Factors form on how to submit your claim. The Exceptional Factors regulations may also be helpful.

Exceptional Factors claims must contain all of the following:

Your claim will not be considered if it does not contain all of the above.

Claims should be submitted as follows:

Undergraduate and Postgraduate Taught students: ef@mmu.ac.uk

All claims and enquiries for Postgraduate Research students: GSresearchdegrees@mmu.ac.uk

Can I appeal against my Exceptional Factors decision?

If you are not happy with the decision on your Exceptional Factors claim, you can submit an Academic Appeal against this decision on either or both of the following grounds:

1. That the decision of the Exceptional Factors claim was not reasonable

2. That the correct procedures were not followed in the consideration of your claim

If you wish to submit additional evidence to support an Exceptional Factors claim, you should submit a new Exceptional Factors claim.

Please see the Academic Appeals and the Step by Step guide to Submitting an Appeal for more information.

If you need any help or advice, you should contact the Student Union Advice Centre:

Tel: 0161 247 6533

Email: s.u.advice@mmu.ac.uk

Web: www.theunionmmu.org/your-advice-centre/

Contact us

For further information or general enquiries on Exceptional Factors, please call us on 0161 247 6968 or email us at efenquiries@mmu.ac.uk.

Please submit Exceptional Factors claims only to ef@mmu.ac.uk.

Our office hours are 08:45-16:30, Monday-Friday.


Guidance for Students