Long-term circumstances such as a disability or a chronic/on-going medical condition are not dealt with under the Exceptional Factors procedure.
Students are instead advised to seek support from the Disability Service as these circumstances will normally be taken into account via a Personal Learning Plan.
However, if you experience a serious exacerbation of your condition around the time of assessments, this may be considered a valid Exceptional Factor. You would need evidence to confirm that your condition had unexpectedly worsened and the impact this had on you.
Exceptional Factors claims must contain all of the following:
Your claim will not be considered if it does not contain all of the above.
Claims should be submitted as follows:
Undergraduate and Postgraduate Taught students: firstname.lastname@example.org
All claims and enquiries for Postgraduate Research students: GSresearchdegrees@mmu.ac.uk
1. That the decision of the Exceptional Factors claim was not reasonable
2. That the correct procedures were not followed in the consideration of your claim
If you wish to submit additional evidence to support an Exceptional Factors claim, you should submit a new Exceptional Factors claim.
If you need any help or advice, you should contact the Student Union Advice Centre:
Tel: 0161 247 6533
For further information or general enquiries on Exceptional Factors, please call us on 0161 247 6968 or email us at email@example.com.
Please submit Exceptional Factors claims only to firstname.lastname@example.org.
Our office hours are 08:45-16:30, Monday-Friday.