Long-term circumstances such as a disability or a chronic/on-going medical condition are not dealt with under the Exceptional Factors procedure.

Students are instead advised to seek support from the Disability Service as these circumstances will normally be taken into account via a Personal Learning Plan.

However, if you experience a serious exacerbation of your condition around the time of assessments, this may be considered a valid Exceptional Factor. You would need evidence to confirm that your condition had unexpectedly worsened and the impact this had on you.

How do I submit an Exceptional Factors claim?

Download an Exceptional Factors Form. You should follow the instructions on the Exceptional Factors form on how to submit your claim. The Exceptional Factors regulations may also be helpful.

If you are unhappy with an Exceptional Factors claim decision and you have new supporting evidence, for example further medical evidence, you should submit another Exceptional Factors claim.

If you are not happy with the decision on your Exceptional Factors claim and do not have any further evidence, you can submit an Academic Appeal against this decision on either or both of the following grounds:

  1. That the decision of the Exceptional Factors claim was not reasonable
  2. That the correct procedures were not followed in the consideration of your claim

Please see the Academic Appeals and the Step by Step guide to Submitting an Appeal for more information.

If you need any help or advice, you should contact the Student Union Advice Centre:

Tel: 0161 247 6533
Mail: s.u.advice@mmu.ac.uk
Web: www.theunionmmu.org/your-advice-centre/

If you would like further information or have any questions about the information on these pages, you can contact the Student Case Management Team at ef@mmu.ac.uk or by calling the team on 0161 247 6968

Guidance for Students