If after receiving the outcome you are not satisfied, you may be able to request a Review of the outcome. Reviews can only be requested on the following grounds:
1. That the correct procedures were not followed in the consideration of your case through the earlier stages of the complaints procedure.
2. That the outcome of the formal stage was not reasonable.
3. That there is new material evidence that for good reason was not available at an earlier point in the complaints procedure.
A Review is not a re-hearing of the original complaint. New or additional complaints cannot be raised at this point.
To request a Review of your complaint, you need to email the Student Case Management team via complaintsappeals@mmu.ac.uk within 10 working days of receiving your complaint outcome letter.
The Student Case Management Team will initially consider whether the grounds for Review have been met. You will receive a decision on whether your Review request has been accepted.
Reviews will normally be conducted by a Pro-Vice-Chancellor, or a Director or equivalent of a professional service area. Reviewers will have had no prior involvement in the case.
A Reviewer can either uphold the decision previously reached on the complaint, or overturn the outcome.
The outcome of the Review stage is the University’s final decision on the complaint. It is the end of the University’s complaints procedure and you will be given a Completion of Procedures letter
If after this point you are still not happy with the outcome, you can ask the Office of the Independent Adjudicator to consider the complaint.