Internal Student Survey

Help us improve your student experience

The Internal Student Survey (ISS) is your opportunity to share your views about your course and units, so we can make any necessary improvements to support your academic experience at Manchester Metropolitan.

Thank you to over 4,000 students who have already completed the survey so far this academic year – we’re in the process of reviewing all the comments received and your programme teams will be sharing the ways your feedback will be used to improve your course shortly.

The survey dates for the rest of the 2018/19 academic year are as follows:

You can find out about the recent student experience improvements and the different ways you can provide feedback on all aspects of your time at Manchester Met on our Student Voice pages.

Find out more:

Am I eligible to complete the ISS?

The Internal Student Survey gives all students currently enrolled on taught campus-based undergraduate and postgraduate programmes the opportunity to share their views about their course and units.

The survey dates for 2018/19 are as follows:

Foundation, first and second-year students in the Operations Technology Events and Hospitality Management department get an additional opportunity to complete the survey between Monday 3 and Friday 14 December 2018.

Students who are repeating without attendance will not be eligible to complete the survey. In addition, some courses and units have an approved exemption from the survey and if you wish to find out more about this, please contact academicstandards@mmu.ac.uk.

How will my data be used?

The University is the Data Controller in respect of the personal data you submit in order to complete the survey and we rely on your consent to use this data. You have a range of rights in relation to your personal data including the right of access to your data. You can read more about how to exercise these rights in our Data Protection Policy.

If you would like to speak to someone about the use of your personal data you can contact our Data Protection Officer via legal@mmu.ac.uk. You also have a right of complaint to the Information Commissioner’s Office. The University will retain your personal data for 5 years.

Students’ collective responses from the survey will be made available to key University staff (including your programme team), students/student representatives, External Examiners and external bodies that help the University enhance the quality of the student academic experience. Free text comments will also be made available however, these will be categorised by course and unit meaning that individual students will not be identified.

How can I access the survey?

The survey can be accessed and completed through MyMMU, which is compatible on mobile devices as well as desktops. You can complete the ISS in a couple of clicks and it should not take you longer than 5-10 minutes.

If you have any problems accessing the survey, please get in contact with any of the Student Hubs.

What questions will I be asked?

The Internal Student Survey gathers feedback from the only people who know what it is like to study on your course and units - you and your fellow students.

There will be a mixture of questions asking you to leave scores or comments. Those marked with an asterisk below indicate where you can provide free text responses and the other questions use a scale ranging from ‘definitely agree’ to ‘definitely disagree’.

Questions about your course:

 Questions about each unit you take: 

When providing comments, is there anything I need to be mindful of?

Whilst the University will not identify which student has provided the comments, you are strongly advised to avoid including comments that could identify you or any other individual e.g. personal circumstances or details.

When entering free text comments, please refrain from saying anything which may be considered offensive or that breaches the University’s Policy on Acceptable Use of IT.

This survey should not be used to bring a grievance against a member of staff or another student. Manchester Metropolitan has a specific complaints procedure and students are advised to use this to report any complaints.

How your feedback makes a difference

Your feedback helps drive the University to make important and exciting changes to the student experience. In response to student feedback from last year, the following improvements were made for the 2018/19 academic year:

To find out more about this year’s student experience improvements, check out our ‘Your Student Voice Making a Difference’ booklet.

How else can I provide feedback?

There are lots of different ways you can provide feedback on all aspects of your time at Manchester Met throughout the academic year and you can find out more on our Student Voice pages.