Internal Student Survey - Your comments count

The Internal Student Survey (ISS) is your opportunity to share your views about your course and units, so we can make any necessary improvements to support your academic experience at Manchester Metropolitan.

The ISS survey is open between Monday 18 November – Friday 29 November 2019 for our final-year students to complete.

The survey is quick and easy to complete and the great news is, if you complete the survey by midnight on Friday 29 November 2019, you could win an iPad in our ISS prize draw.

So what are you waiting for? Get involved, share your views and make a difference today!

Complete the survey now

Find out more:

Am I eligible to complete the ISS?

The Internal Student Survey gives all students currently enrolled on taught campus-based undergraduate and postgraduate programmes the opportunity to share their views about their course and units.

The survey dates for 2019/20 are as follows:

Students who are repeating without attendance will not be eligible to complete the survey. In addition, some courses and units have an approved exemption from the survey and if you wish to find out more about this, please contact academicstandards@mmu.ac.uk.

How will my data be used?

The University is the Data Controller in respect of the personal data you submit in order to complete the survey and we rely on your consent to use this data. You have a range of rights in relation to your personal data including the right of access to your data. You can read more about how to exercise these rights in our Data Protection Policy.

If you would like to speak to someone about the use of your personal data you can contact our Data Protection Officer via legal@mmu.ac.uk. You also have a right of complaint to the Information Commissioner’s Office. The University will retain your personal data for 5 years.

Students’ collective responses from the survey will be made available to key University staff (including your programme team), students/student representatives, External Examiners and external bodies that help the University enhance the quality of the student academic experience. Free text comments will also be made available however, these will be categorised by course and unit meaning that individual students will not be identified.

How can I access the survey?

The survey can be accessed and completed through MyMMU, which is compatible on mobile devices as well as desktops. You can complete the ISS in a couple of clicks and it should not take you longer than 5-10 minutes.

If you have any problems accessing the survey, please get in contact with any of the Student Hubs.

What questions will I be asked?

The Internal Student Survey gathers feedback from the only people who know what it is like to study on your course and units – you and your fellow students. 

There will be a mixture of questions asking you to leave scores or comments. Those marked with an asterisk indicate where you can provide free text responses and the other questions use a scale ranging from ‘definitely agree’ to ‘definitely disagree’.

Questions about your course:

 Questions about each unit you take:

When providing comments, is there anything I need to be mindful of?

Whilst the University will not identify which student has provided the comments, you are strongly advised to avoid including comments that could identify you or any other individual e.g. personal circumstances or details.

When entering free text comments, please refrain from saying anything which may be considered offensive or that breaches the University’s Policy on Acceptable Use of IT.

This survey should not be used to bring a grievance against a member of staff or another student. Manchester Metropolitan has a specific complaints procedure and students are advised to use this to report any complaints.

How your feedback makes a difference

Your feedback helps drive the University to make important and exciting changes to the student experience. In response to student feedback from last year, the following improvements were made for the 2019/20 academic year:

 

Student Hubs

Our Student Hubs have had a complete refresh during the summer, from introducing new technology, to making it even easier for you to access University services.

 

Third Term Programme

The Third Term Programme gives our first and second-year students the opportunity to boost their skills, confidence and future with a host of exciting activities during the third term.

 

Student Wellbeing Officers

Your wellbeing is always our top priority and we have made it easier for you to access professional wellbeing support by appointing 10 new faculty-based Wellbeing Advisers.

 

Assessment changes 

To ensure we continue to support your student success, we have made some positive changes to our assessment regulations based on your feedback:

 

Digital enhancements

We have invested in new technology and refreshed our IT systems to further support your university experience:

Moodle – we have introduced a new messaging and notification system in Moodle to help improve communications and reduce the number of emails you receive.
MyMMU – there are now more tiles on our MyMMU app to make it easier for you to access the information you need.
Assist – our new IT support tool ‘Assist’ is where you can log any IT requests or issues in a couple of clicks.
Laptop loans – we have expanded the availability of laptops for you to loan and will be continuing to invest in the service during the 2019/20 academic year.

 

Campus improvements

Your feedback has helped inform the exciting changes we have made to our services and facilities across the campus during the summer:

Library – more support tools, books and resources are now available at the Library and we are also introducing a new book return facility in the Brooks building during the first term.
Lecture Capture – we have introduced Lecture Capture to additional classrooms and lecture theatres across our faculties, giving you access to even more lecture recordings on Moodle.
Food outlets and cafés –our newlook ‘Mill’ food outlets and caféshave refreshed their menus to make sure you have delicious food available at great prices.

How else can I provide feedback?

There are lots of different ways you can provide feedback on all aspects of your time at Manchester Met throughout the academic year and you can find out more on our Student Voice pages.

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