Halls Receptions Information

In addition to the customer service teams, there are staff in place across developments who arrange and deliver social events for residents, as well as staff members who are tasked with community building and providing welfare support to students. The arrangement will vary somewhat depending on where you live, but rest assured that there are staff available to help you to enjoy your stay and to provide support should you need it at any stage: your wellbeing matters.

The social events programmes run throughout the year and are a great opportunity for you to make new friends, meet your neighbours, learn new skills, and make the most of your time at University. Speak to your on site team to find out more, follow your development on Instagram and other social media channels, and get involved!

Also check out what the Students Union are offering. The Union at Manchester Metropolitan have lots of things going on:

• Find out about the events programme they run.
• Have a look at the Clubs and Societies you can join.
• There are also some great volunteering opportunities for you to explore.

Student Living social events and residential support in available to students in:

• Cambridge Hall
• Cavendish
• Archway
• Dunham
• Vine
• Dale
• Naylor
• Warde
• Oxford Court
• Briarfield
• Needham Court

If you live in one of our private partnered accommodations please contact your reception for support available to you. 

Welfare support will typically be available through a Residential Life team or on site welfare manager, reach out to staff on the front desk to find out more. The SU are also on hand to help students through their advice centre. Please do speak to staff if they can be of assistance, the teams want all students to excel, have a positive experience, and be supported throughout their time at Manchester Met. There is always someone on hand to help – no question is ever a stupid question and no problem too big or small. Manchester Met provide a variety of welfare services, have a look at the overview and find out more here.

As well as getting to know your flatmates, and other student neighbours, we’d encourage you to make the most of your local community and the amenities and facilities it offers. As a representative of Manchester Metropolitan University it is important to take pride in your behaviour. The University works hard to building good relationships with neighbours and expect you to maintain the positive reputation of Manchester Met. Small actions go a long way – keep noise down when you’re walking home from a night out and consider noise levels in the evening, a lot of local residents aren’t students but are families and older people who live a different lifestyle to our student population. Treat everyone with respect and be mindful of language or behaviour that may be offensive to others, get involved in the community you now live in and visit the local amenities.

If you have any problems while you’re living in your accommodation let the staff on the front desk know, or get in touch by phone, email or by app if your development offers one. In the event of an urgent remedial issue – loss of all water or power, a leak or gas leak, please get in touch with the staff on the front desk right away or call immediately. You’ll be kept updated about a remedial visit including who to expect and when. If repairs are more complex, or are dependent on new parts being obtained, you’ll be provided with updates so you know what’s going on.

Repairs will be arranged when they are reported by you and also be staff if they come across anything during routine termly inspections, when carrying out periodic cleaning, or when in properties undertaking health and safety checks or testing. If staff come across a remedial issue they will note and report it, so it can be addressed. It’s important that your accommodation is in good condition, safe and comfortable for you, so please make your accommodation team aware of any problems that do arise.

One to note: while all issues will be dealt with as soon as possible, remedial issues are dealt with on a priority basis meaning some works will take longer than others. In the event that a serious leak arises, contractors will be asked to attend to that as a priority given that it has the potential to cause damage to tenants belongings and property, instead of a more day to day repair i.e. a toilet seat that needs securing. You’ll find that day to day repairs have a longer remedial timescale attached to them in comparison to more urgent issues, do rest assured though that staff will always work to resolve any issues as soon as practicable.

With the appliances in your property please ask if you don’t know how something works. You’ll normally be provided with a physical copy of appliance guides, or with a link or QR code to digital copies, to help you to suss out how the oven works, what wash cycles you want to use if you have a washing machine within your property, how the hoover works etc. Staff will be able to assist you if you’re unsure or need a hand with anything.

While you are responsible for the cleanliness and upkeep of your flat or house, accommodation providers often arrange periodic cleans to help as well as regular cleaning of the communal areas of the development. This will be spaces such as the laundry room, shared social areas, lifts and corridors, TV rooms, gyms and so on. When it comes to your property, you’ll be informed about any visits due to be made for a periodic clean to take place and will be given details about what you should do in advance. A periodic clean would typically be of the kitchen / lounge, hallway and any shared bathrooms if you have them. They do not include bedrooms or ensuites.

To help ensure your household is a happy one, we’d encourage you to speak to your housemates at the start of the tenancy to agree a few things:

• How often the bins should be emptied and who does this. Lots of our current and former residents have found a rota helpful. 
• Whether dishes can be left on the side by the sink (and how long for if so), or if they need to be washed after use.
• If it’s okay to use one another’s pots and pans, plates and cutlery etc.
• When you do your cleaning of shared areas and who does what – think vacuuming and mopping, cleaning down the worksurfaces and any tables, giving the bathrooms and toilets a once over if these are shared.
• Be mindful of breaks and what you need to do in advance. Ahead of Christmas and Easter Breaks you should take out all rubbish, remove anything from the fridge that will be unpleasant on your return, give the property a once over so it’s nice when you head back to Manchester.

During routine termly inspections staff will consider the cleanliness of your property and will pass or fail areas of the property on this basis. You’ll be notified of inspections and what you need to do in advance so you can prepare. You have a responsibility to look after your accommodation, this includes keeping it clean. Staff will check on general cleanliness, and will pay attention to potential health and safety issues – a build of grease on a hob or within ovens which can present an increased fire risk, also for the condition of fridges which need to be kept clean from a food hygiene perspective.

Any questions about cleaning, or issues within your property between housemates about cleanliness, speak to the team on the front desk or get in touch by phone or email.