BA (Hons) Business Management Professional in Hospitality

Attend an open day How to apply
Attend an open day How to apply

Overview

Studied only as part of the Chartered Manager Degree Apprenticeship, the BA Business Management Professional in Hospitality, is your opportunity to gain the skills required for effective hospitality business management, while also benefitting from fulltime employment with some of the hospitality sector’s leading businesses. The degree has been developed with a range of hospitality employers and the Chartered Management Institute.

The degree programme looks in depth at the various roles and responsibilities of modern hospitality managers, and you will study a curriculum that will help you focus on improving organisational performance, enhancing interpersonal effectiveness and developing project and transferable skills. Your studies will draw on disciplines including business planning strategy, creative thinking, accounting and finance, human resources, leadership, marketing and data analysis.

The programme is designed to integrate your learning with your own workplace and where possible management projects are based on live, real-world business scenarios. The Chartered Manager Degree Apprenticeship in Hospitality, gives you the chance to kick start or progress your retail management career.

Features and Benefits

Accreditations, Awards and Endorsements

Career Prospects

By completing the Chartered Manager Degree Apprenticeship, you will have gained work experience and two internationally recognised qualifications that you can take forward within the same organisation or elsewhere. By following this route you will have the knowledge, skills and work experience to further your career.

The Degree Apprenticeship is a great foundation for any career in a business or management role. Although the exact nature of your learning experience will depend on which employer you choose to apply to, the key skills you will learn are suited to those looking to begin or develop a career in the following roles:

We also place a strong emphasis on giving you all the tools necessary to manage your own career progression.

Learn more about graduate careers

Entry requirements

These typical entry requirements apply to the 2019 academic year of entry and may be subject to change for the 2020 academic year. Please check back for further details.

UCAS tariff points/grades required

104-112

UCAS Tariff Points at A2 (Grades BCC-BBC) or acceptable alternatives e.g. BTEC Subsidiary Diploma, Diploma, Extended Diploma at Level 3 (Grades DMM). 

Specific GCSE requirements

GCSE grade C or grade 4 in English Language, Mathematics and preferably ICT. 

Additional Requirements

Applications will be considered individually from candidates without the necessary qualifications, but with relevant work experience.

Further information

Degree Apprenticeship Open Evenings

Meet a variety of companies and organisations, gain careers advice, discover more about Manchester Metropolitan University, and take your first step towards a career in the hospitality sector.

Register here

Course details

  • Dynamic Business and Digital Context of Hospitality
  • Managing Customer and Stakeholder Relations
  • Introduction to Projects and Portfolio

Read more about this year of study

Core Units

Managing Customer and Stakeholder Relations

The unit will explore how internal stakeholders shape a business (e.g. apprentices research their organisational mission/vision and management communications) and how manager and internal stakeholder behaviours can enhance the customer and external stakeholder experience and add value to those relationships.

The unit will introduce customer relationship marketing and management strategies, understand the difference between business-to-business and business to customer relationship management, understand the difference in customer relationship strategies adopted on-line and off-line. Apprentices will apply theories of customer relationships management to customer relationships. They will understand the relationship between customer and suppliers, and how customers can influence business/ organisational activities.

Introduction to Project and Portfolio

In this unit, apprentices will be introduced to the negotiated business project and the apprenticeship portfolio. For the project, apprentices will understand the nature of a work-based project and how that is underpinned by scholarly research. Teaching will include basic academic skills, such as library search, understanding academic literature and academic writing. As this unit is designed to run `long and thin' alongside other content units, this learning will be transferable to those other units. Apprentices will then be taught research methods. Finally, apprentices will be introduced to the ethical approval process for projects. They will reflect this learning in a mini-project negotiated between themselves, the tutor, and their workplace mentor / manager.

Dynamic Business and Digital Context of Hospitality

The theory will reflect the diverse nature of operational issues within the industry that take place in a variety of Hospitality organisations. The unit will also focus on understanding the modern day consumer of hospitality and market differentiation through consumer trends and niche products evolving from the changing nature and culture of hospitality from a hospitality global perspective, including customer service excellence, interpersonal relationships, technological development, fundamental macroeconomic elements and concepts, sustainability, social, cultural, ecological, and technology factors. Students will explore the impact of globalisation on the hospitality business environment and the way in which hospitality businesses respond to and manage the impact of these factors over which organisations may have limited control but nonetheless need to mitigate against.

  • Managing and Leading People
  • Sales and Marketing in Hospitality
  • Negotiated Business Project (Intermediate)

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Core Units

Managing and Leading People

Apprentices will cover the key concepts in the management and leadership of people, including:
• Management and leadership - striking the balance
• Recruitment, management and development of people, using inclusive talent management
• Legal requirements, health and safety, well-being, culture and diversity
• Managing performance and leadership styles
• Management communications

Sales and Marketing in Hospitality

The aim of this unit is to introduce marketing and sales principles and strategies, understand market research, consumer behaviour, and apply market research tools to product/service design within the Hospitality sector. Students will study consumer behaviour and how this influences marketing and sales principles and strategies related to the Hospitality industry and consider the relevance of individual characteristics and group influences on consumer behaviour and sales. Students will learn how segments differ and how to target relevant markets and customers (both globally and locally), develop customer relationships, analyse opportunities and ways to market, and understand the relationship between consumer / market research and innovation in product/service design in Hospitality offerings.

Initial Business Project

In this unit, apprentices will propose, manage and deliver a small project in the workplace and evaluate any outcomes and challenges they encounter. They will also continue to develop their business portfolio of workplace evidence.

  • Finance and Accounting for Managers
  • Operations and Technology Management in Hospitality
  • Negotiated Business Project (Advanced)

Read more about this year of study

Core Units

Finance and Accounting for Managers

This unit explores the role of accounting and finance in a business setting, including:
• Interpreting financial statements and understanding strategies
• Financial management, accounting and budgets and providing financial reports.
• Budgetary control systems and sources of finance
• The role of accounting in a commercial context and in informing business decision making

Project Development

On this unit, apprentices will adopt a consulting approach into a business need and design a significant project ready for implementation as part of their final-year synoptic business project unit. They will also continue to develop their business portfolio of workplace evidence.

Operations and Technology Management in Hospitality

Students will investigate the diverse nature of operational issues within the hospitality industry including the service encounter, quality management, service recovery and sustainable service operations. The will explore the development of organisational strategy and plans, before exploring approaches to resource and supply-chain management, workforce development, sustainability of strategy and plans, the role and management of risk, monitoring and evaluation, lean thinking, design processes, quality assurance and the management of change. While strategy will not be discussed in detail on this unit, it is important to have some understanding of strategy from an Operations Management perspective.

  • Business Portfolio
  • Project Management
  • Strategy, Digital and Leadership in Hospitality

Read more about this year of study

Core Units

Business Portfolio

Capturing the knowledge, skills and behaviours developed on the programme in a single cumulative portfolio directly contributing to the End Point Assessment for the Degree Apprenticeship and Chartered Manager Status. This unit offers a series of workshops to help students digitally capture the evidence they need to achieve the CMI degree apprenticeship standard, whilst preparing them for the oral defence at the End Point Assessment. Students will construct a synoptic evidential record of professional development demonstrating clear evidence of critical reflective practice, learning on the programme and action planning for future developments. 

Business Portfolio

Apprentices will complete their business portfolio of workplace evidence, capturing all the Knowledge, Skills and Behaviours that they have developed on the apprenticeship. The portfolio will also be submitted as part of the apprenticeship End-Point Assessment.

Strategy, Digital and Leadership in Hospitality

Students will study the role of leadership and digital technology in the strategic management of Hospitality organisations. Students will study key strategic management concepts and apply these concepts to a range of scenarios. Students will explore different inclusive leadership styles and models, how these models help develop teams using coaching and mentoring approaches to support people and how these models develop engagement and shape common purpose. Students will understand the importance of leading strategically in a digital age.

Assessment weightings and contact hours

10 credits equates to 100 hours of study, which is a combination of lectures, seminars and practical sessions, and independent study. A 3 year degree qualification typically comprises of 360 credits (120 credits per year). The exact composition of your study time and assessments for the course will vary according to your option choices and style of learning, but it could be:

10 credits equates to 100 hours of study, which is a combination of lectures, seminars and practical sessions, and independent study. A 4 year part-time degree qualification typically comprises 360 credits (90 credits per year). The exact composition of your study time and assessments for the course will vary according to your option choices and style of learning, but it could be:

Study
Assessment

Department of Economics, Policy and International Business

Our Economics, Policy and International Business Department advances knowledge on the issues that matter on a contemporary global stage.

The department is committed to teaching excellence and is led by world-class professionals and academic economists. Reacting to the global needs of the digital age, its aim is to enable students to explore the vast areas influenced by economics and policy.

More about the department

Taught by experts

Your studies are supported by a team of committed and enthusiastic teachers and researchers, experts in their chosen field. We also work with external professionals, many of whom are Manchester Met alumni, to enhance your learning and appreciation of the wider subject.

Meet our expert staff

Fees

UK, EU and Channel Island students

Fees for this course have yet to be confirmed and will be updated as soon as more information is available. The standard tuition fee for home, EU, and Channel Island students is set by the University subject to UK government policy and parliamentary regulation and may increase each academic year in line with inflation or UK government policy for both new and continuing students. For reference, the home fee for the full 120-credit 2019/20 academic year is £9,250.

Non-EU international students

Fees for this course have yet to be confirmed and will be updated as soon as more information is available. The standard tuition fee for home, EU, and Channel Island students is set by the University subject to UK government policy and parliamentary regulation and may increase each academic year in line with inflation or UK government policy for both new and continuing students. For reference, the home fee for the full 120-credit 2019/20 academic year is £9,250.

Additional Information

A degree typically comprises 360 credits, a DipHE 240 credits, a CertHE 120 credits, and an integrated Masters 480 credits. The tuition fee for the placement year for those courses that offer this option is £1,850, subject to inflationary increases based on government policy and providing you progress through the course in the normal timeframe (no repeat years or breaks in study). The tuition fee for the study year abroad for those courses that offer this option is £1,385, subject to inflationary increases based on government policy and providing you progress through the course in the normal timeframe (no repeat years or breaks in study).

Part-time students may take a maximum of 90 credits each academic year.

Additional costs

All of the books required for the course are available from the library. The University also has PC labs and a laptop loan service. However, many students choose to buy some of the core textbooks for the course and/or a laptop. Students may also need to print their assignments and other documents. Campus printing costs start from 5p per page. Estimated costs are £300 for a laptop up to £100 each year for books and printing. Total optional cost: £600

Funding

Find out more about financing your studies and whether you may qualify for one of our bursaries and scholarships.

Money Matters

Want to know more?

How to apply

Your first step is to secure a job with an employer that is offering opportunities on the apprenticeship programme. Visit the how to apply pages of the Manchester Met apprenticeship website for more information.

You can also register your interest to receive job vacancy alerts and visit the website to view the latest opportunities.

You can review our current Terms and Conditions before you make your application. If you are successful with your application, we will send you up to date information alongside your offer letter.

MANCHESTER IS YOUR CITY. BE PART OF IT.

Programme Review
Our programmes undergo an annual review and major review (normally at 6 year intervals) to ensure an up-to-date curriculum supported by the latest online learning technology. For further information on when we may make changes to our programmes, please see the changes section of our Terms and Conditions.

Important Notice
This online prospectus provides an overview of our programmes of study and the University. We regularly update our online prospectus so that our published course information is accurate. Please check back to the online prospectus before making an application to us to access the most up to date information for your chosen course of study.

Confirmation of Regulator
The Manchester Metropolitan University is regulated by the Office for Students (OfS). The OfS is the independent regulator of higher education in England. More information on the role of the OfS and its regulatory framework can be found at officeforstudents.org.uk.

All higher education providers registered with the OfS must have a student protection plan in place. The student protection plan sets out what students can expect to happen should a course, campus, or institution close. Access our current Student Protection Plan.

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