Your password is the key to your email, your Wi-Fi connection and your personal data, as well as anything else you want to keep safe in the electronic world.
We have a number of defences in place to prevent unauthorised access to all these things at Manchester Metropolitan, but once someone has your password, those defences become irrelevant. This is why it's extremely important that you keep your password to yourself, that you make it 'strong' and that you reset it regularly.
Your initial password will be your date of birth, in the format DDMonYY - for example, if your date of birth is 2 February 1992, then your password would be 02Feb92.
Your username is your eight digit ID number, as shown on your ID card. This will remain unchanged throughout your time at Manchester Metropolitan.
You can change your password any time you like and we advise you to change it for something more secure as soon as possible.
Your password should:
Remember: your password is case sensitive.
How to reset your password
After logging into a computer on the University wired network:
It's completely straightforward, but if you'd like more detail, have a look at our help guides below.
We now offer a self-service password reset portal (SSPR) which allows you to reset your password - even if you've forgotten it - easily and securely, at any time, from any device.
Learn about Using the MMU Password Reset Portall
Then go to the portal to reset your forgotten password
You'll need to have set up some security details first, but the whole process is simple and intuitive.
Learn about Using the MMU Password Registration Portal
Then go to the portal to register to use the SSPR
Spam is unsolicited email, the electronic equivalent of the junk mail that gets shoved through our letterboxes.
Spam is more than just an annoyance, it is often used as a vehicle for all sorts of nasties that can attack our computers, our network and even our bank accounts.
Phishing in particular is an increasingly common problem. Phishing is a variety of spam which tries to trick you into giving up your username, password, bank PINs etc. This kind of personal data will allow the phisher to gain access to your account and steal your money or even your identity.
Spear Phishing is also on the increase - this is where an email is used as a fraud attempt to target a specific organisation, with the aim of gaining unauthorised access to confidential data including trade secrets, research or military information. The email will generally come from a senior person at a well known company and therefore appears legitimate.
Our comprehensive security systems keep more than a million spam emails and viruses from reaching University inboxes every week, but inevitably there are still a few that slip through the net - so you need to be vigilant.
What to do with spam and phishing attempts;
Simply opening a dodgy email doesn't do any harm. It's what you do with the contents that causes the damage. So, if the email asks you to click on a link or open an attachment proceed with caution. Attachments may contain viruses. Links can take you to websites that infect your computer with viruses or invite you to enter your login or bank details.
The messages inviting you to do these things can be very convincing. Our advice:
These are all valuable clues that an email may be spam rather than genuine - but they're not absolute proof. Sometimes you'll receive a completely innocent email written in substandard English - and most of us have Gmail and/or Hotmail accounts. Use your judgement when following this guidance and if in any doubt, please contact the IT Services Helpline on 0161 247 4646.
Our security systems protect us from the vast majority of attacks and applying the advice given above will help to keep you safe. However, nobody is completely immune to a cleverly-designed phishing attack and sometimes you can click something in error. Under these circumstances, you need to act quickly. This is what you should do:
We deliver a range of telephony services for staff, including fixed telephone, voicemail and various mobile solutions using smart phones and tablets.
We also provide a text messaging facility to enable the University staff to reach students with urgent updates.
Remember: if you need to ring an outside line, press '9' before entering the number.
We have a range of guides to help you get the best out of your phone. You might also be interested in some training:
Many of the staff at the University have come to rely on smartphones and tablets as part of their role and technology is helping to improve many of our ways of working.
We're proud to deliver this service and we continually look at opportunities to improve, finding new ways to save the organisation money, to make life easier for staff and enabling budget holders to manage their spend more effectively.
Here's an overview of the service available to staff.
We offer a range of mobile phones from basic, budget devices through to the latest smartphones, spanning the three main platforms - Apple iOS, Android and Windows. Purchasing these devices is now easier and faster than ever.
We've published the full range of devices available within P2P, the University's ordering system. This means you can now browse and order any of the hardware and bespoke packages we recommend for staff, all within P2P.
Orders can be placed directly on P2P or via a request to the IT Helpline, as long as you have your budget holder's approval and a short business case summarising the reasons you need a mobile phone/tablet as part of your role.
We now have an all-inclusive package for line rental, offering unlimited calls and text messages within the UK. Smartphones come with 4GB data as standard.
Members of staff wishing to use their Manchester Metropolitan mobile abroad can order from a range of data roaming bundles via the IT Helpline. Just remember to order a week before travelling and include these details:
|Europe bundles||Monthly cost||Monthly allowance|
|250MB EU 30 day||£10||250MB Europe data|
|600MB EU 30 day||£25||600MB Europ data|
|World bundles||Monthly cost||Monthly allowance|
|75MB Global 30 day||£40||75MB World data|
|250MB Global 30 day||£125||250MB World data|
To manage your data usage abroad, and to avoid significant expense, please use Wi-Fi whenever possible.
For staff who travel abroad frequently on University business, the Corporate Roaming Package might be suitable. This package covers roaming in the following countries:
It works on a sliding-scale payment - for £10 a month extra on your current monthly contract, you will receive 100MB allowance.
If you go over your allowance in any given month, you automatically upgrade to the next band, giving you a further 150MB for another £10, up to a band of £200 for 4GB in the month.
The more data you use, the more the unit cost comes down. Once you are on the package, it is completely automated.
As part of our agreement with EE, all staff using a University mobile device get access to the online billing manager, which gives you visibility of your usage. This easy-to-use tool is now available as standard and helps budget holders avoid any nasty surprises.
Just follow the step-by-step instructions you'll receive via email from EE, or contact the IT Helpline on 0161 247 4646 for more details.
This service applies to all members of staff using a smartphone or tablet to access a University email account.
Everybody using a mobile device to handle their University email is already expected to meet a set of simple criteria ('Your responsibilities', below) to keep that information secure. We use Microsoft's ActiveSync, which means that you won't be able to access email using an email client on a mobile device unless you meet those criteria.
This affects personal smartphones and tablets as well as Manchester Metropolitan provided devices.
This is all part of our commitment to safeguard Personal Data and Commercially Sensitive Information handled on behalf of the University (collectively referred to as Confidential Information). There are serious consequences for organisations who lose data, particularly if it's not been encrypted, so we don't leave mobile data security to chance.
Please ensure you're familiar with your responsibilities when handling information for the University. While the following points summarise the key criteria relating to the use of mobile devices they are no substitute for reviewing MMU Information Security Policy and Mobile Devices Security Policy.
When it comes to using mobile devices for handling Confidential Information, staff are expected to meet the following criteria:
If you're provided with a University mobile device then you must enable encryption. If you do not want to encrypt your personal device, that's up to you - but if you don't, you'll no longer be able to use your device for your University email.
To avoid losing access to your email account on your device and repeated prompts from ActiveSync to encrypt if you have already decided against it, you should remove your University email account from your personal device.
We strongly urge you to choose from the guidance below, find the instructions most relevant to your device and situation and follow these steps before beginning the encryption process. While it is an easy, streamlined process on the vast majority of devices, there can be complications - particularly when encrypting Android devices.
Below are all the University's current policy documents regarding the use of IT Services throughout Manchester Metropolitan University.
Our policies are currently under revision. Please check the table below for details.
|Data Classification Policy||September 2016||
Approved by Director of Services
|MMU Information Security Policy||January 2016||
Approved by Executive
|Health and Safety Policy||May 2014||Approved by Head of IT|
|Acceptable Use Policy||August 2016||Approved by Director of Services|
|Mobile Devices Security Policy||January 2016||Approved by Executive|
|User Authentication and Passphrase Policy||December 2014||Approved by Head of IT|
|Software Licence Policy||August 2013||Approved by Head of IT|
|Access to Data Areas Policy||December 2011||Approved by Head of IT|
|IT Procurement Policies||July 2013||Approved by Head of IT|
|Newsgroups Policy||July 2013||Approved by Head of IT|
|Email Filtering Policy||July 2013||Approved by Head of IT|
|Network Connection Policies||July 2013||Approved by Head of IT|
|||July 2013||Approved by Head of IT|
Health and Safety is an integral part of our work to provide robust, efficient and customer focused IT Services and we are committed to providing a safe and healthy working environment for staff, students and visitors.
HR has a policy on the use of social media which is relevant to all staff using social media either as part of their role at Manchester Metropolitan University or for personal use where this impacts on the University.
Manchester Metropolitan University's Print Services offer students and staff a range of printing and binding services, with prices on request.
Our award-winning team offer a range of high quality, professional print services, all on-campus and at prices that you can afford:
A web-based job submission portal is also available for staff at the Digital Store Front, where reprographic requests can be made with minimal paper work and turnaround time.
We accept all types of work, from a simple over-the-counter service to complex document copying and compilation. We have an extensive range of print materials to suit every shape, size and style of document.
Please note: this service is not currently available to students.
We are open from Monday to Friday all year round (except for weekends and public holidays) at the times and places shown below.
|John Dalton (central)||0161 247 3422||7am - email@example.com|
|MMU Cheshire||0161 247 5576||8.45am - firstname.lastname@example.org
IT Services is responsible for all the Multifunctional Printers (MFPs) at Manchester Metropolitan.
The MFPs are available to staff and students at all locations across the University and offer:
In addition to the MFPs, we also offer Wide Format Printing (WFPs) in the Manchester School of Art.
Students can pay for their printing in cash at any of our payment kiosks, or online with the Met card or a credit/debit card.
NB: Only use your ID card on the printers themselves - not your Met Card
|Multifunctional Printers (MFP)|
|A4 black & white||single-sided||5p|
|A3 black & white||single-sided||10p|
Wide format printing (sometimes referred to as 'large format printing') is charged by square inch rather than by page. The costs involved in printing your own work on the wide format printers is given below.
However, if you don't need to do this kind of printing as a normal part of your studies, you might prefer to check out the service offered by Print Services.
Refunds are considered on a case-by-case basis.
If you've finished your studies, no longer need to print and you have more than £15 on your printing account, you can contact the email@example.com for a refund, as per the University's Refunds Policy.
You may also be entitled to a refund if:
In these cases, please contact the IT Helpline on 0161 247 4646.
You can send your document to print on a multifunctional printer from anywhere by using email.
At the Manchester School of Art you have the facility to print out larger sized documents and images on our specialist Wide Format Printers (WFP).
The WFPs are located in the Benzie Building and Chatham Tower:
Benzie Building — 3rd Floor
Chatham Tower — 6th Floor (CH 601)
Wide Format Printing is a self-service system. You can print from any PC or Mac located in the student open access areas of Chatham and Benzie buildings.
To avoid unnecessary and costly mistakes please read the guides carefully.
We provide two types of 3D print technology on campus as well as offering access to other 3D technologies, used for prototyping and modelling.
Our 660 colour powder printers can provide full colour, high detail prototypes, ideal for architectural presentations and visual prototypes that require colour information and fine structures. The finished model is robust but not strong enough for real world applications.
Plastic extrusion printing
Our CubePro printers provide good rapid prototyping and can produce objects like toys and phone cases that can be used straight off the printer in material that are ready to use in real world applications.
To optimise files for 3D printing, we use and offer Materialise Magics software, which is the industry standard for preparing 3D CAD files for printing. This software is available on workstations within Print Services as well as being accessible within some of the faculties.
We offer hands-on support and a range of online resources to help you use this software and get your work production-ready. Online training resources showing you how to use Magics are accessible via Moodle areas in supporting faculties.
While 3D Printing is becoming more and more affordable and our prices are subsidised for staff and students, the costs for 3D printing do vary greatly. Unfortunately, we can’t publish a breakdown of prices as we do for our other Print Services, as we’ll first need to assess the design and provide a quote.
Costs depend on the size and volume of the model. Complexity isn’t an issue, the main factor is volume. For example, a solid cube will cost more than a wireframe cube of the same size. The volume of material used is multiplied against a fixed price point. Additional charges are applied for file fixing and finishing time.
Payment can be made using your Met Card or a standard debit / credit card.
You’ll need to submit your work for file checking and volume assessment and we’ll provide you with a quote giving details of file fixing, printing and finishing times, along with a price. It is in your interest to produce print ready models in order to keep the file fixing to a minimum reducing overall cost.
A model will usually take 24 to 48 hours from submission to completion. You should always allow extra time if you are working to a deadline, particularly if it’s for a coursework assignment, as the service will be at its busiest.
Opening times and how to contact us:
Some Business Change Projects require specific IT support to in order for them to complete successfully. All approval for ISDS Project work is via the University Gateway Process with ISSP review and sign off.
ISDS has a Programme and Project Management Office and a Solutions Team. Both can give some support to a Project Sponsor (or their Business Analysts) in setting up a project and the documentation required for ISSP.
ISDS Solutions Team can evaluate proposed products to ensure they are compliant with University Systems and policies, they can also give more general advice to departments seeking technical solutions to business issues.
ISDS PPMO will help coordinate the technical work packages for any Project Manager / Project Delivery Team once a Project is underway. For projects with a large technical element we will provide or recommend an ISDS Manager for the Project Board.
Any new service or system no matter how small must initially start as a Project to ensure all Business and Technical Systems are correctly recorded, deployed and updated.
Technical staff are NOT allowed to carry out any work on a project until it has been signed off by ISSP and the relevant Project Board has approved the plan.
|IT-026||Datacentre Development||Find out more on the website|
|IT-046||Wi-Fi Regeneration||A new and improved Wi-Fi system has been rolled out over the past year. Some final enhancements over the summer will simplify connectivity and launch a simple to use Visitor system.|
|IT-050||Laptop Loans 2016||The laptop loan service is being extended to Birley.|