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Your password is the key to your email, your Wi-Fi connection and your personal data, as well as anything else you want to keep safe in the electronic world.

We have a number of defences in place to prevent unauthorised access to all these things at Manchester Metropolitan, but once someone has your password, those defences become irrelevant. This is why it's extremely important that you keep your password to yourself, that you make it 'strong' and that you reset it regularly.

Setting your password for the first time

When you are given a new account at the University, your initial password will be your date of birth, in the format DDMonYY - for example, if your date of birth is 2 February 1992, then your password would be 02Feb92.

Your username is your eight digit ID number, as shown on your ID card. This will remain unchanged throughout your time at Manchester Metropolitan.

Changing your password

You can change your password any time you like and we advise you to change it to something more secure as soon as possible. You will also recieve a prompt email every few months warning you that your password will expire - if you do not change your password then you may become locked out of your account.

Your password should:

  • Be at least eight characters long
  • Contain at least one uppercase letter, one lowercase letter and one number - eg Be5ecure
  • Be different to your last twelve passwords.

Remember: your password is case sensitive.

How to change your password

After logging into a computer on the University wired network:

  • Press Ctrl+Alt+Del
  • Choose 'Change a password...'
  • Fill in the form as indicated.

You can also change your password via MyMMU! Just head to the 'Account' tile.

It's completely straightforward, but if you'd like more detail, have a look at our help guides below.

Self-service Password Reset (SSPR)

Forgotten your password?

Not to worry - we have a Self-Service Password Reset portal (SSPR) which allows you to reset your password easily and securely, at any time, from any device.

Learn about Using the MMU Password Reset Portal

Then go to the portal to reset your forgotten password

You'll need to have set up some security details first (if you haven't already), but the whole process is simple and intuitive.

Learn about Using the MMU Password Registration Portal

Then go to the portal to register to use the SSPR

You'll soon be able to reset a forgotten password via MyMMU too. Keep a look out in the 'Account' tile

Phishing & Spam

Spam is unsolicited email, the electronic equivalent of the junk mail that gets shoved through our letterboxes.

Spam is more than just an annoyance, it is often used as a vehicle for all sorts of nasties that can attack our computers, our network and even our bank accounts.

Phishing in particular is an increasingly common problem. Phishing is a variety of spam which tries to trick you into giving up your username, password, bank PINs etc. This kind of personal data will allow the phisher to gain access to your account and steal your money or even your identity.

Spear Phishing is also on the increase - this is where an email is used as a fraud attempt to target a specific organisation, with the aim of gaining unauthorised access to confidential data including trade secrets, research or military information. The email will generally come from a senior person at a well known company and therefore appears legitimate.

Our comprehensive security systems keep more than a million spam emails and viruses from reaching University inboxes every week, but inevitably there are still a few that slip through the net - so you need to be vigilant.

What to do with spam and phishing attempts;

  • If you receive an unsolicited email from an unknown source, or containing content which is suspicious, then contact the IT Helpline
  • If that email contained a request for login or financial details, forward it to the IT Helpline
  • If you get repeated spam mail from the same source then send it to your Junk folder to avoid receiving any more
  • If in any doubt, contact the IT Helpline for advice on 0161 247 4646.

What to look out for:

Simply opening a dodgy email doesn't do any harm. It's what you do with the contents that causes the damage. So, if the email asks you to click on a link or open an attachment proceed with caution. Attachments may contain viruses. Links can take you to websites that infect your computer with viruses or invite you to enter your login or bank details.

Some general advice on identifying and handling phishing emails:

  • Sender. Were you expecting this email? Not recognising the sender isn't necessarily cause for concern but look carefully at the sender's name - does it sound legitimate, or is it trying to mimic something you are familiar with?
  • Subject line. Often alarmist, hoping to scare the reader into an action without much thought. May use excessive punctuation.
  • Logo. The logo may be of a low quality if the attacker has simply cut and pasted it from a website. Is it even a genuine company?
  • Dear You. Be wary of emails that refer to you by generic names, or in a way you find unusual, such as the first part of your email address. Don't forget though, your actual name may be inferred by your email address.
  • The body. Look out for bad grammar or spelling errors but bear in mind that modern phishing looks a lot better than it used to. Many phishing campaigns originate from non-English speaking countries but are written in English in order to target a wider global audience and so word-choice may be odd or sound disjointed.
  • The hyperlink/attachment. The whole email is designed to impress on you the importance of clicking this link or attachment right now. Even if the link looks genuine, hover your mouse over it to reveal the true link. It may provide a clue that this is not a genuine email. If you are still unsure, do not click the link - just open a webpage and log on to your account via the normal method. Be aware that some companies operate policies stating they will never include links in emails and will never ask for personal information. Again, if in doubt, open a web browser and check - and do not open attachments.
  • Signature block. The signature block may be a generic design or a copy from the real company. 

These are all valuable clues that an email may be spam rather than genuine - but they're not absolute proof. Sometimes you'll receive a completely innocent email written in substandard English - and most of us have Gmail and/or Hotmail accounts. Use your judgement when following this guidance and if in any doubt, please contact the IT Services Helpline on 0161 247 4646.

What should you do if you respond to a phishing attempt?

Our security systems protect us from the vast majority of attacks and applying the advice given above will help to keep you safe. However, nobody is completely immune to a cleverly-designed phishing attack and sometimes you can click something in error. Under these circumstances, you need to act quickly. This is what you should do:

  • If you have clicked on a phishing link or responded with your University account details, change your University password immediately
  • Report the details to the IT Services Helpline on 0161 247 4646 as soon as possible so that we can ensure your computer is safe
  • If you have shared any bank details then contact your bank on their emergency fraud number. (Usually found on the back of your card or on their website)
  • The same applies if you've shared any other account details, eg, your social media accounts or personal email details etc. Head to the provider and change your login details as soon as you possibly can.

Phones: desktop models 6941 and 7911

We deliver a range of telephony services for staff, including fixed telephone, voicemail and various mobile solutions using smart phones and tablets.

We also provide a text messaging facility to enable the University staff to reach students with urgent updates.

Struggling with your University phone?

Remember: if you need to ring an outside line, press '9' before entering the number.

We have a range of guides to help you get the best out of your phone. You might also be interested in some training:

Phones: 7911 handset (MMU Cheshire)

Phones: Mobile, Smart and Tablet (University-owned only)

Many of the staff at the University have come to rely on smartphones and tablets as part of their role and technology is helping to improve many of our ways of working.

We're proud to deliver this service and we continually look at opportunities to improve, finding new ways to save the organisation money, to make life easier for staff and enabling budget holders to manage their spend more effectively.

Here's an overview of the service available to staff.

Purchasing a mobile device

We offer a range of mobile phones from basic, budget devices through to the latest smartphones, spanning the three main platforms - Apple iOS, Android and Windows. Purchasing these devices is now easier and faster than ever.

We've published the full range of devices available within P2P, the University's ordering system. This means you can now browse and order any of the hardware and bespoke packages we recommend for staff, all within P2P. 

Orders can be placed directly on P2P or via a request to the IT Helpline, as long as you have your budget holder's approval and a short business case summarising the reasons you need a mobile phone/tablet as part of your role.

Monthly Tariffs

We now have an all-inclusive package for line rental, offering unlimited calls and text messages within the UK. Smartphones come with 4GB data as standard.

Data Roaming

Members of staff wishing to use their Manchester Metropolitan mobile abroad can order from a range of data roaming bundles via the IT Helpline. Just remember to order a week before travelling and include these details:

  • Your name + University ID
  • University mobile number
  • Travel destination / dates of travel
  • Cost centre and budget holder approval


Europe bundlesMonthly costMonthly allowance
250MB EU 30 day £10 250MB Europe data
600MB EU 30 day £25 600MB Europ data


World bundlesMonthly costMonthly allowance
75MB Global 30 day £40 75MB World data
250MB Global 30 day £125 250MB World data


Please note

To manage your data usage abroad, and to avoid significant expense, please use Wi-Fi whenever possible.

Find out what you actually get for your money when using mobile broadband abroad

For staff who travel abroad frequently on University business, the Corporate Roaming Package might be suitable. This package covers roaming in the following countries:

Australia Canada China Europe Hong Kong
India Israel Kuwait Malaysia New Zealand
Philippines Qatar Russia Saudia Arabia Singapore
South Korea Thailand Turkey UAE USA

It works on a sliding-scale payment - for £10 a month extra on your current monthly contract, you will receive 100MB allowance.

If you go over your allowance in any given month, you automatically upgrade to the next band, giving you a further 150MB for another £10, up to a band of £200 for 4GB in the month.

The more data you use, the more the unit cost comes down. Once you are on the package, it is completely automated.

Viewing usage and bills online

As part of our agreement with EE, all staff using a University mobile device get access to the online billing manager, which gives you visibility of your usage. This easy-to-use tool is now available as standard and helps budget holders avoid any nasty surprises.

Just follow the step-by-step instructions you'll receive via email from EE, or contact the IT Helpline on 0161 247 4646 for more details.

Phones: Mobile device encryption

This service applies to all members of staff using a smartphone or tablet to access a University email account.

Everybody using a mobile device to handle their University email is already expected to meet a set of simple criteria ('Your responsibilities', below) to keep that information secure. We use Microsoft's ActiveSync, which means that you won't be able to access email using an email client on a mobile device unless you meet those criteria.

This affects personal smartphones and tablets as well as Manchester Metropolitan provided devices.

This is all part of our commitment to safeguard Personal Data and Commercially Sensitive Information handled on behalf of the University (collectively referred to as Confidential Information). There are serious consequences for organisations who lose data, particularly if it's not been encrypted, so we don't leave mobile data security to chance.

Your responsibilities

Please ensure you're familiar with your responsibilities when handling information for the University. While the following points summarise the key criteria relating to the use of mobile devices they are no substitute for reviewing MMU Information Security Policy and Mobile Devices Security Policy.

When it comes to using mobile devices for handling Confidential Information, staff are expected to meet the following criteria:

  • Mobile devices should not be used as permanent storage for University data
  • Never leave your device unattended or insecure
  • Report any lost or stolen devices and data to the IT Helpline (0161 247 4646) as a matter of urgency
  • Enable device lock with a PIN of at least four digits
  • Device lock must be set to auto-engage within five minutes.

What you need to do

If you're provided with a University mobile device then you must enable encryption. If you do not want to encrypt your personal device, that's up to you - but if you don't, you'll no longer be able to use your device for your University email.

To avoid losing access to your email account on your device and repeated prompts from ActiveSync to encrypt if you have already decided against it, you should remove your University email account from your personal device.

We strongly urge you to choose from the guidance below, find the instructions most relevant to your device and situation and follow these steps before beginning the encryption process. While it is an easy, streamlined process on the vast majority of devices, there can be complications - particularly when encrypting Android devices.

How to encrypt your mobile device

How to remove your University email account from a personal device

Policies regarding the use of University IT services and equipment

Below are all the University's current policy documents regarding the use of IT Services throughout Manchester Metropolitan University.

General IT Services Policies

Our policies are currently under revision. Please check the table below for details.

PolicyRevision DateStatus
Data Classification Policy September 2016

Approved by Director of Services

MMU Information Security Policy January 2016

Approved by Executive

Health and Safety Policy May 2014 Approved by Head of IT
Acceptable Use Policy August 2016 Approved by Director of Services
Mobile Devices Security Policy January 2016 Approved by Executive
User Authentication and Passphrase Policy December 2014 Approved by Head of IT
Software Licence Policy August 2013 Approved by Head of IT
Access to Data Areas Policy December 2011 Approved by Head of IT
IT Procurement Policies July 2013 Approved by Head of IT
Newsgroups Policy July 2013 Approved by Head of IT
Email Filtering Policy July 2013 Approved by Head of IT
Network Connection Policies July 2013 Approved by Head of IT
July 2013 Approved by Head of IT

Health and Safety

Health and Safety is an integral part of our work to provide robust, efficient and customer focused IT Services and we are committed to providing a safe and healthy working environment for staff, students and visitors.

Specific information for students

Use of social media

HR has a policy on the use of social media which is relevant to all staff using social media either as part of their role at Manchester Metropolitan University or for personal use where this impacts on the University.

Print Services at Manchester Metropolitan University

Manchester Metropolitan University's Print Services offer students and staff a range of printing and binding services, with prices on request.

Signage service

For identity, directional, wayfinding and health & safety signage please contact

For all other signage requirements, please discuss with Reprographics Manager Paul Squires, on 0161 247 3720.

Our award-winning team offer a range of high quality, professional print services, all on-campus and at prices that you can afford:

  • High volume printing - the fastest, most cost effective solution when you have lots to print
  • Large format printing - need to make an impact? Go large! We can produce posters up to A0 as standard, bigger for banners!
  • Binding - we can pull all of your work together for you... and keep it that way! with a whole host of formats to choose from
  • Laminating and high quality finishes for your documents, dissertations, workbooks and publications
  • 3D printing - we offer two types of 3D print technology on campus, as well as access to other 3D technologies for prototyping and modelling.

Print Connect - the Digital Store Front

A web-based job submission portal is also available for staff at the Digital Store Front, where reprographic requests can be made with minimal paper work and turnaround time.

We accept all types of work, from a simple over-the-counter service to complex document copying and compilation to creating signs. We have an extensive range of print materials to suit every shape, size and style of document.

Contact details

We are open from Monday to Friday all year round (except for weekends and public holidays) at the times and places shown below.

John Dalton (central) 0161 247 3422 7am - 6pm
MMU Cheshire 0161 247 5576 8.45am - 4.30pm


Print - how to print

IT Services is responsible for all the Multifunctional Printers (MFPs) at Manchester Metropolitan.

The MFPs are available to staff and students at all locations across the University and offer:

  • Black and white (mono) printing at A4 and A3 on every MFP
  • Full colour printing at A4 and A3 on most MFPs
  • Scanning and photocopying in A4, A3 and custom sizes up to the maximum size of the glass.

In addition to the MFPs, we also offer Wide Format Printing (WFPs) in the Manchester School of Art.

Multifunctional Printers (MFP)

Print - pay for printing

Students can pay for their printing in cash at any of our payment kiosks, or online with the Met card or a credit/debit card.

How to pay

  • Click here to enter the online payment system
  • Then click the ePay button
  • Your Manchester Met email address will be displayed. Enter the amount you wish to pay, and click Accept
  • Choose a payment card, such as your Met card or credit/debit card
  • Check and enter your billing details as requested

NB: Only use your ID card on the printers themselves - not your Met Card

How much does it cost to print?

Multifunctional Printers (MFP)
A4 black & white single-sided 5p
double-sided 7p
A4 colour single-sided 20p
double-sided 37p
A3 black & white single-sided 10p
double-sided 14p
A3 colour single-sided 40p
double-sided 74p


Wide format printing (sometimes referred to as 'large format printing') is charged by square inch rather than by page. The costs involved in printing your own work on the wide format printers is given below.

However, if you don't need to do this kind of printing as a normal part of your studies, you might prefer to check out the service offered by Print Services.


Want a refund?

Refunds are considered on a case-by-case basis. 

If you've finished your studies, no longer need to print and you have more than £15 on your printing account, you can contact the for a refund, as per the University's Refunds Policy

You may also be entitled to a refund if:

  • You've accidentally credited too much to your account
  • Something outside of your control has damaged your printing.

In these cases, please contact the IT Helpline on 0161 247 4646.

Print - mobile printing

You can send your document to print on a multifunctional printer from anywhere by using email.

  • Use your University email address - no other email address will work
  • Include your document as an attachment
  • Email to
  • Collect from any University multifunctional printer within 48 hours of sending.


Things to remember about mobile printing

  • Works with most major file types (images, PDFs and office documents) up to 20MB in size
  • Printing in colour or mono is determined by the type of printer you use
  • Images are printed to their actual size; documents at the printer's default document settings
  • The whole document is printed. To print specific pages export them to a standalone document
  • Double-sided printing is standard
  • Mobile printing is unavailable for wide format printing

Print - wide format

At the Manchester School of Art you have the facility to print out larger sized documents and images on our specialist Wide Format Printers (WFP).

The WFPs are located in the Benzie Building and Chatham Tower:

Benzie Building — 3rd Floor

  • Wide Format Colour x2
  • Wide Format Glossy

Chatham Tower — 6th Floor (CH 601)

  • Wide Format Colour x3
  • Wide Format Mono 
  • Wide Format Tracing 

Wide Format Printing is a self-service system. You can print from any PC or Mac located in the student open access areas of Chatham and Benzie buildings.

To avoid unnecessary and costly mistakes please read the guides carefully.

Wide Format Print (WFP)

Print - 3D print services

We provide two types of 3D print technology on campus as well as offering access to other 3D technologies, used for prototyping and modelling.

How it works

Powder Printing

Our 660 colour powder printers can provide full colour, high detail prototypes, ideal for architectural presentations and visual prototypes that require colour information and fine structures. The finished model is robust but not strong enough for real world applications.

Plastic extrusion printing

Our CubePro printers provide good rapid prototyping and can produce objects like toys and phone cases that can be used straight off the printer in material that are ready to use in real world applications.

Software support

To optimise files for 3D printing, we use and offer Materialise Magics software, which is the industry standard for preparing 3D CAD files for printing. This software is available on workstations within Print Services as well as being accessible within some of the faculties.

We offer hands-on support and a range of online resources to help you use this software and get your work production-ready. Online training resources showing you how to use Magics are accessible via Moodle areas in supporting faculties.

Paying for 3D Printing

While 3D Printing is becoming more and more affordable and our prices are subsidised for staff and students, the costs for 3D printing do vary greatly. Unfortunately, we can’t publish a breakdown of prices as we do for our other Print Services, as we’ll first need to assess the design and provide a quote.

Costs depend on the size and volume of the model. Complexity isn’t an issue, the main factor is volume. For example, a solid cube will cost more than a wireframe cube of the same size. The volume of material used is multiplied against a fixed price point. Additional charges are applied for file fixing and finishing time.

Payment can be made using your Met Card or a standard debit / credit card.

Submitting work

You’ll need to submit your work for file checking and volume assessment and we’ll provide you with a quote giving details of file fixing, printing and finishing times, along with a price. It is in your interest to produce print ready models in order to keep the file fixing to a minimum reducing overall cost.

Print times

A model will usually take 24 to 48 hours from submission to completion. You should always allow extra time if you are working to a deadline, particularly if it’s for a coursework assignment, as the service will be at its busiest.

Opening times and how to contact us:


Project support and technical advice

Some Business Change Projects require specific IT support to in order for them to complete successfully. All approval for ISDS Project work is via the University Gateway Process with ISSP review and sign off.

ISDS has a Programme and Project Management Office and a Solutions Team. Both can give some support to a  Project Sponsor (or their Business Analysts) in setting up a project and the documentation required for ISSP.

ISDS Solutions Team can evaluate proposed products to ensure they are compliant with University Systems and policies, they can also give more general advice to departments seeking technical solutions to business issues.

ISDS PPMO will help coordinate the technical work packages for any Project Manager / Project Delivery Team once a Project is underway. For projects with a large technical element we will provide or recommend an ISDS Manager for the Project Board.

Please note

Any new service or system no matter how small must initially start as a Project to ensure all Business and Technical Systems are correctly recorded, deployed and updated.

Technical staff are NOT allowed to carry out any work on a project until it has been signed off by ISSP and the relevant Project Board has approved the plan.

Current projects

IT-026 Datacentre Development Find out more on the website
IT-046 Wi-Fi Regeneration A new and improved Wi-Fi system has been rolled out over the past year. Some final enhancements over the summer will simplify connectivity and launch a simple to use Visitor system.
IT-050 Laptop Loans 2016 The laptop loan service is being extended to Birley.


An update from Information Systems and Digital Services

Service Availability

  • Printing
  • Student Email
  • Staff Email
  • Network & Wi-Fi
  • MyMMU
  • Moodle
  • Library e-Resources
  • MMU Websites
  • Student Records Systems
  • File Storage
Check PC availability in the IT Zones in Manchester Cheshire

Help and Support

Call our 24 hour helpline on 0161 247 4646 or email