Terms and Conditions Applicable to the Provision of the University’s Educational Services for Postgraduate Taught Students

Introduction

Welcome to the Manchester Metropolitan University’s general Terms and Conditions for postgraduate taught students. Please read these Terms and Conditions and the documents detailed within carefully before applying to the University, before accepting our offer and again before enrolling with us. It isn’t possible to provide the full detail

of every policy or procedure that may apply to your studies or the services offered by the University within the text of these Terms and Conditions. You will find a number of links included within these Terms and Conditions or the documents referred to within them that will allow you to access more detailed information on particular areas. We know that we’re providing a lot of information to you so we’ve also included a number of annotations to try to explain in plain language some key points. The annotations don’t form part of our contract but we hope they help you; there’s no hidden small print and we’ve tried to make sure that our Terms and Conditions are easy to understand and fair. From here on in, we’ll refer to Manchester Metropolitan University as “the University”, to you as “you” or a “student”, an educational programme of study as a “programme” and to these Terms and Conditions as the “Terms”.

Please note that during your time as a student with us, it is the University’s policy to use your University email address to communicate with you. Please check your emails regularly to make sure you stay up to date.

Programme Information

Our printed prospectus is intended to provide an overview of our programmes of study and  the University. It is developed well in advance of the start of the academic year and therefore the information within the printed prospectus reflects the programmes as they are at that time. Our online prospectus contains the most up-to-date information on our programmes so please check back regularly including before you apply for a place and again before you accept your offer. We regularly update our online prospectus so that our published programme information is accurate and up to date.

Changes to Programmes

Please note that our programmes are subject to review and development on an ongoing basis. Changes may sometimes be necessary. For example, to comply with the requirements of professional or accrediting bodies or as a result of student feedback or external examiners reports. In addition, we also need to ensure that our programmes are dynamic and current and that the content and structure maintain academic standards and enhance the quality of the student experience. We only make changes where we consider it necessary to do so and/or where we feel that certain changes are in the best interests of students. Occasionally, we have to make changes for reasons outside of our control.

For further information on when we may make changes to your programme and the consultation process that may be involved, please see Section 13 of these Terms.

1. WHAT IS THE CONTRACT BETWEEN YOU AND THE UNIVERSITY?

At its heart, it is a contract under which the University agrees to provide educational services and the facilities for you to study and you agree to progress those studies at the University and to abide by University regulations and these Terms. Successful provision of the services relies upon a strong partnership between you, staff and the University. Underpinning the partnership is a number of regulations, policies and procedures and you will find further information within the Important Information for Offer Holders Document provided with an offer (which includes a copy of these Terms in Section A) and also within the Policies, Regulations and Procedures for Students document relevant to your year of study. Please do read these Terms and all other information provided to you with your offer letter carefully to make sure you understand what the University agrees to provide and what you will need to comply with and do. It is your responsibility to make sure that all the information you provide to the University is accurate and true.

2. WHEN IS OUR CONTRACT FORMED?

The Contract between you and the University is formed when you accept our offer of a place, though in order to commence your programme of study you may need to satisfy certain conditions or requirements, as notified to you during the admissions process. You will also need to enrol with us. Once you have enrolled you will be registered for the duration of your programme but you will still need to re-enrol each academic year. During enrolment and re-enrolment you will be reminded of the Terms and Conditions that apply to your studies and time at the University.

Your Offer

Once you have applied for a place on one of the University’s Programmes, you may receive a letter offering you a place (the “Offer Letter”).

Your offer may be conditional or unconditional, and you will need to carefully read your Offer Letter to see if, and what, conditions will apply to you. If you need to satisfy any conditions, you may need to fulfil these before a set date or on an ongoing basis. If you do not meet any such requirements, we may (as applicable) withdraw your offer, terminate the Contract as described in Section 17 or defer your application or entry to the next academic year or another start date within the academic calendar. Please note that the University may make you an unconditional offer on academic grounds but your offer and enrolment at the University will remain subject to you meeting any non-academic conditions, such as obtaining a satisfactory Disclosure and Barring Service check, occupational health check, references. The University may update its entry criteria year on year so there may be a change in admission requirements for future applications.

3. WHAT MAKES UP THE CONTRACT?

Your Student Contract is made up of a number of key documents (we call them the “Key Contract Documents”). These are:

In addition to the Key Contract Documents set out above, some programmes of study may require you to:

a)  agree to supplemental terms and conditions, for example, if you are studying on a professional programme or studying at a partner institution (e.g. on an Erasmus programme);

b)  agree to the terms and conditions of other third parties, such as a sponsor or funder, placement provider, professional bodies, accrediting bodies or relevant third party providers. If there is any conflict between a third party’s terms and conditions and the Key Contract Documents, our Key Contract Documents will take priority. You will also need to abide by a number of terms and conditions relating to access to and use of particular University services, for example, those relating to use of the University’s library, computing, and information technology services including virtual learning environment access.

Collectively, the above (unless expressly stated otherwise within) will comprise your Student Contract (the “Contract”). The Contract governs the relationship between you and the University and applies from the date you accept your offer and during your enrolment. In the event we are required to make any significant changes to the contract between us, we will manage such changes in accordance with Section 13 (changes to programme provision or your Contract).

Once you accept your offer you will usually have a time-limited legal right to cancel your Contract (commonly known as a cooling-off period). Please see Section 18 below for further information on how to cancel.

We’re just letting you know which documents make up your Student Contract and that, when you accept your offer, you’re agreeing to the Key Contract Documents, including these Terms and the document referred to within. There may be additional terms and conditions relating to different University services but you’ll have the opportunity to read and consider these before you access or use those services.

4. DURATION OF THE CONTRACT

How Long is the Contract?

The Contract will continue for the duration set out in the Key Facts provided at offer unless terminated or extended by you or us in accordance with these Terms. The maximum period of study is as set out within the Key Facts document unless otherwise agreed in accordance with the University’s applicable regulatory framework.

IMPORTANT: We provide further information on how you or the University can end our Contract in Sections 17 and 18.

What Happens if I Defer?

If we agree to defer the start date for your programme (we cannot guarantee that this will be possible and there is no contractual right to defer), please note that the programme and its requirements, tuition fee and University services and facilities currently described at the time of your original offer may change for your deferred year of entry. At the appropriate time, we will write to you to provide a new offer for your new year of entry and once published, will provide you with an updated Key Facts and Information for Offer Holders document.

5. YOUR OBLIGATIONS

Alongside the obligations in these Terms, the University has developed Our Commitment Statement. The Commitment Statement sets out the intention of the University and the Students’ Union to work in partnership with you as a Manchester Metropolitan University student in supporting your learning and helping you succeed, and sets out your own role in ensuring that success, and the standards of behaviour and personal responsibility expected of our students. Although the University would like to draw your attention to the Commitment, it is not intended to be legally binding or to form part of the Key Contract Documents.

There are some important obligations that we expect you to meet under your Student Contract.

Specific Obligations

In addition to all obligations set out within the regulations, policies and procedures that apply to you, you are required to:

6. THE UNIVERSITY’S REGULATIONS

You agree to comply with the Terms and all Regulations, Policies and Procedures referred to (i) within the Information for Offer Holders Document provided to you at offer and (ii) at enrolment, and all policies and procedures referred to within.

Are There any Particularly Important or Surprising Terms?

If there are any particularly surprising conditions or information about your programme of study we’ll always try to let you know within your Offer Letter or Key Facts document. Some requirements will form a condition of your offer.

The assessment regulations applicable to your programme are accessible from within the Information for Offer Holders document.

There are some provisions we need to draw your particular attention to as they can result in a disciplinary process and ultimately mean you may not be able to continue at the University.

These include:

Procedure for Handling Academic Misconduct

In order to safeguard our academic standards and the integrity of our awards the University has in place a policy and procedures for dealing with suspected misconduct. This policy details types of misconduct – such as plagiarism or the purchase of work from ‘essay mills’ – how suspected offences are investigated, and the penalties that can be imposed. The policy also details students’ rights of appeal in cases relating to academic misconduct.

Click here for more details

The Student Code of Conduct

The Student Code of Conduct sets out the standards of conduct the University expects of its students so that everyone can undertake their studies in a supportive and non-threatening environment. Breaches of certain regulations and policies of the University will, where appropriate, be dealt with as breaches of the Student Code of Conduct. Examples include but are not limited to:

Further information on these rules and regulations can be found below.

The Student Code of Conduct does not deal with academic misconduct which is addressed in the Procedure for Handling Academic Misconduct.

Supporting Students with Suspension, Withdrawal and Engagement

Manchester Met has in place a range of guidance and support available to students who are uncertain about continuing with their studies, or who are failing to meet the professional or academic requirements of their programme. However, there may be occasions where – for a variety of reasons – a student decides that they wish to take time out of their studies or to withdraw, or that the University concludes a student must be withdrawn or expelled. The University’s Procedure for Suspension, Withdrawal and Engagement Support outlines the processes, grounds, implications and the specialist sources of advice available in relation to:

Withdrawal at the request of a student

Please read the policy carefully as it sets out the circumstances in which the University may take steps to unilaterally suspend or withdraw you from your programme (which may have financial implications) and your rights of appeal. If you are an international student this policy also contains information specific to your Tier 4 visa status so please read it carefully.

If you are considering withdrawing from your programme, always make sure you discuss this with your Academic Tutor or Programme Leader before you make a formal decision as they may be able to refer you to sources of guidance and support who may be able to explain the potential implications for that decision.

Students should make sure they have fully discussed the financial implications of withdrawing or suspending before they leave the programme. Students should be referred by staff to the Student Hub www.mmu.ac.uk/students/hubs for help and advice. The Hub may direct students to other sources of guidance as appropriate.

Click here for more information

7. CRIMINAL CONVICTIONS

As part of the University’s duty of care to students, staff and those people a student may come in to contact with directly in relation to his or her studies, we require all applicants who accept an offer of a place to let us know of any relevant, unspent criminal convictions.

Why do we ask for this information?

This is to enable us to identify, assess and manage the potential risks to the University community, and/ or to offer support where appropriate. This includes considering risks arising of you living in University accommodation.

For further information on what is ‘relevant’ and ‘unspent’ please see www.mmu.ac.uk/disclosure

Applicants to regulated profession courses

Certain programmes that involve interacting with children or vulnerable adults in regulated activities; and/or require a criminal records check via the Disclosure and Barring Service (DBS) (or local equivalent) are exempt from the Rehabilitation of Offenders Act (1974). For these courses, the University requires disclosure of all convictions, including spent convictions, cautions and bind-over orders.

For such programmes, we ask about criminal convictions for the following reasons:

Before you start your programme, you will also need to complete an enhanced criminal convictions check with the Disclosure and Barring Service (DBS) or equivalent process for overseas applicants. However, we ask you to self-declare at an earlier stage so that we have time to collect further information and assess the information provided as early as possible.

If you will undertake a programme that requires a DBS, the information you provide at this stage will be used to assess your suitability to undertake your chosen course, including placements involving regulated activity and, where relevant, to enable discussion in terms of meeting ‘Fitness to Practise’ criteria, ahead of applying for a DBS Enhanced Disclosure Certificate.

If the DBS check reveals that you have had a conviction, caution, reprimand, final warning or bind over, the University will need to assess your fitness to practise in the profession to which you have applied.

What happens if I declare a conviction?

If you declare a criminal conviction we will ask you to provide further information and you have an obligation to do so.

Disclosure of relevant, unspent convictions will be considered by the University’s Risk Panel. For further information, refer to the University’s Risk Policy and Procedure for Applicants with Criminal Convictions: www.mmu.ac.uk/policy

Any disclosure is considered separately from the academic assessment of your application. You will have the opportunity to comment on our risk assessment.

Disclosure of convictions by applicants to programmes that require a DBS check, will, where relevant, be considered by the University’s Risk Panel in the first instance. A Faculty panel may also be used for assessing the suitability of applicants whose Self-Declaration Form contains information about offences, cautions, convictions or other matters or concerns. For further information on the current University DBS policy and procedure, please visit www2.mmu.ac.uk/dbs/dbs-policy/

Possible Outcomes

The University has the right to:

What if I am convicted of a relevant criminal conviction at a later date?

As from acceptance of an offer to study with us, all prospective students (and students on an ongoing basis throughout their studies) must declare promptly any relevant criminal convictions. Students will be asked to provide information on any relevant convictions that have not already been disclosed to the University, at enrolment and re-enrolment each academic year. Please see www2.mmu.ac.uk/ disclosure for further guidance on relevant convictions.

Data Protection for Criminal Conviction Data

The University manages the personal data you provide in accordance with the General Data Protection Regulation (GDPR) and the University’s Data Protection Policy. For information about us, how we use your personal data, our lawful bases for processing, our relevant retention and disposal periods, your applicable data subject rights and our contact information please see the Use of Conviction Data Privacy Notice and the Student Privacy Notice.

8. DISABILITIES

The University is committed to supporting disabled students and/or those with additional needs where possible and reasonable to do so. We encourage applicants and students to disclose details of any disability at the earliest opportunity so that we can discuss what support may be available to you. Further information on our disability and learning support can be found on the University’s website and within Section E of the Important Information for Offer Holders document.

9. INTERNATIONAL STUDENTS

It is important that all international students read our guide on international visas, Your Visa, Your Responsibility for further information. This document explains the reporting and record- keeping duties of the University. It also explains what you need to do during your studies at the University to protect your immigration status in the UK. As an international student you will need the correct visa to study and will need to ensure you comply with all immigration requirements. By enrolling with the University, you agree to meet these responsibilities including any attendance monitoring processes of the University notified to you. If you do not, it may affect your stay in the UK. There are certain circumstances in which we may need to report to the Home Office and/ or suspend or withdraw you from your studies. Please read the Your Visa, Your Responsibility guidance with care. Although the University has prepared the Your Visa, Your Responsibility guide to help students better understand their sponsorship duties, it does not provide a full statement of requirements and prospective students and students remain fully responsible for making sure they understand and abide by current immigration rules and guidelines that apply to them. The Home Office updates its policies and the law is subject to change within an academic year so please stay up-to-date.

10. SPECIFIC REQUIREMENTS FOR PROFESSIONAL PROGRAMMES

Some of our professional programmes, including those involving practice placements, may require you to complete an occupational health check and/ or a criminal conviction disclosure check with the Disclosure and Barring Service “DBS” (or if you are an international student a similar check from your home country). If this is required, we will usually inform you of this within the Key Facts document provided with your Offer Letter.

There may be circumstances where a DBS check is not a requirement of a course. However, having a criminal conviction could prevent registration with a relevant professional, regulatory or statutory body (“PRSB”). Before applying for a programme, prospective students are strongly advised to make their own checks as to whether a previous conviction may have an effect on future studies, professional career progression or the ability to register or join a particular PRSB. This is the responsibility of students.

For regulated professions, prospective employers may make their own assessments regarding an individual’s fitness to practise in the relevant profession.

Professional Suitability & Fitness to Practise

Some programmes of study will require you to register with a PRSB and/or to practice under licence. It is your responsibility to ensure that all necessary declarations (including but not limited to criminal records, medical conditions, disabilities), are made to the University during the admissions process and during the period of study, and that you comply with all relevant rules and regulations during study (and placement, if appropriate), including paying any associated registration or licence fees and maintaining any licences, registrations or consents. The University will use its reasonable endeavours to support students in attaining fitness to practise but accepts no responsibility in the event that a student is declared not fit for practise.

Additional standards of behaviour may also be expected of students studying for a qualification which is accredited or recognised by a professional, statutory or regulatory body for the purposes of a form of registration with that body.

The Procedure for the Suspension and Expulsion of Students from Programmes on Grounds of Professional Unsuitability applies to programmes that include or lead to a professional qualification or confer practitioner status. Concerns about the professional unsuitability of students will be dealt with under this procedure. In addition, if through the operation of the procedure in the Student Code of Conduct a student is found to have committed misconduct, this might constitute a ground for taking action under the Professional Suitability Procedure.

We may be obliged to share student information with relevant professional, statutory or regulatory bodies.

11. PLACEMENTS

Some placements may be a compulsory part of your programme and you may need to complete certain attendance or specialist requirements to achieve the learning outcomes of your programme. Other placement opportunities may be optional and in some circumstances you may be responsible for locating and applying for a placement. Certain placement arrangements will require you to enter into a separate placement agreement with your placement provider and/or the University covering areas such as confidentiality, intellectual property and the scope of your placement. Students on placement will be subject to the Student Code of Conduct and associated procedures of the placement provider. Please see the Student Code of Conduct for further information. The University will not be responsible for any act or omissions of third party placement providers.

12. FEES AND FINANCE

Fees and Payment Arrangements

It is very important that you read the Regulations for the Payment of University Fees as relevant to your programme of study. These regulations are the key financial policies and procedures that you agree to abide by at the University, so it is essential that you familiarise yourself with them. You will find extensive guidance for students on a wide range of issues relating to the payment of fees and deposits (if applicable) on our finance website.

Tuition Fees

If you have any questions or concerns regarding your programme fees, please contact Student Billings on 0161 247 2937.

Tuition fees are set by the University and students retain their tuition fees provided they complete their programme within the normal timeframe.

Your tuition fee will be set out within the Key Facts document that accompanies your Offer Letter (save for in circumstances early within the recruitment cycle where the fee may not yet have been set, for example, if we are awaiting Government fee policy confirmation). Applicants can be assessed as Home, EU, Overseas or Channel Islands. The University has the right to reassess or rescind a tuition fee status where information comes to light that may affect a tuition fee assessment decision already made.

Additional Costs

Unless your Key Facts document states otherwise, your tuition fee does not include any charges for third party examinations, University re-sits, professional body fees, disclosure or barring or occupational health checks, living expenses, travelling expenses, equipment, conference attendance fees, trips or visits or any other miscellaneous expenses that you are likely to incur to complete your programme of study (such as photocopying or external internet access). If there are any compulsory additional costs associated with your specific programme, they will be indicated within your Key Facts document. Students who receive an approved extension for completion of their dissertation will be subject to an additional fee. Please refer to the Regulations for the Payment of Tuition Fees for further information.

Fees and Suspension or Withdrawal

You may be required to pay a proportion or all of your fees if you withdraw or suspend from your studies. For more information on how we calculate fee responsibility or refunds, please see the Regulations for the Payment of University Fees document. Please note that withdrawing from, or suspending your studies, may also have implications for your agreement with the Student Loans Company or other financial support you may be receiving or due to receive.

Writing-up Period / One Year Extension

The University expects all students to complete their course in the normal timeframe. If a student is unable to submit the 60 credit project/dissertation element of their taught Masters on time, owing to exceptional factors or other circumstances beyond their control, they may be permitted an extension to the original submission date by the Board of Examiners.

Students with an approved extension can enrol for an additional year as a ‘writing-up’ student and will be charged the University writing-up fee (£185 in academic year 2018/19). This fee is payable immediately upon receipt of the invoice. Nil fees will apply if exceptional factors have been approved.

The writing-up fee will permit access to the general facilities of the University, including library and Moodle access a tutorial session with the project/ dissertation supervisor. Any additional supervisory support or access to specialist facilities (such as laboratories or workshops) will be at the discretion of the teaching department.

The writing-up fee only applies to projects/ dissertation extensions. It does not apply for taught units/modules, for which standard fees will apply.

Students are only permitted one year of either nil fees or writing-up fees as a writing-up student. Should further extensions be required after the initial writing-up year, full annual fees will apply.

Extension requests must be approved by the Board of Examiners. If an extension request is declined, the student will not be classed as writing-up, and will be charged the full fee for the project/dissertation again.

Sponsored Students

You are personally responsible for paying your programme fees, including if you are sponsored by a third party and they do not pay your fees as planned.

Student Loans

As a Postgraduate Taught student, you are responsible for liaising with Student Finance / SAAS regarding a postgraduate loan. Please note: England and Wales loans are paid directly to students; Northern Ireland and Scotland (SAAS) tuition fee loans are paid directly to the University. Should Student Finance, Northern Ireland or SAAS determine that a student is no longer eligible for funding, students will be required to arrange to pay the fees themselves.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) claims for non- Manchester Met credit transfers are subject to a reduced tuition fee based on the number of credits claimed. Please refer to the finance website for confirmation of the current amount payable per course unit. The RPL fee is reviewed annually and published prior to the commencement of each academic year. All RPL fees are non-refundable.

It is important that postgraduate students are aware of the potential impact on your eligibility for a postgraduate loan from Student Finance England or Student Finance Wales if you submit a claim for RPL. Students must be undertaking a full Master’s programme, i.e. 180 credits and paying the full cost of their postgraduate programme to be eligible for the loan; therefore a fees reduction for RPL would remove loan eligibility. Please check with your loan provider prior to applying for any RPL credits.

If you are considering submitting a claim for Recognition of Prior Learning (RPL) you should refer to the University’s Policy for RPL to ensure you understand the purpose and requirements of the process. The RPL process is separate from the University’s admissions process and you may only submit an RPL claim following receipt of an offer of a place on a Manchester Met programme.

To identify whether an RPL claim is appropriate for you, it may help to find out about the content and structure of the Manchester Met programme you are enrolling on, to see if it corresponds to the prior learning you have undertaken. This information is available from the Admissions Tutor, Programme Leader or another academic member of the Programme Team. The Student Hub will be able to help you with contact details for these members of staff.

For most Manchester Met programmes the maximum amount of credit you may be exempted from is 50% of the award you are aiming for. There are a few exceptions to this tariff and details are available in the RPL Policy. RPL can only be claimed against ‘taught’ course units, which does not include your dissertation or independent study project. If you decide to submit an RPL claim, the University will allocate an academic advisor with relevant subject/ programme expertise, who will support you with your claim. You should make contact with your advisor as soon as possible. A claim should be submitted to the University using the RPL Claim Form, this form contains all the information that the University will need to assess your claim.

Support Packages, Bursaries, Discounts and Awards

The University offers a range of support packages/ bursaries for students. The University’s available financial support packages, bursaries, scholarships, discounts and awards are subject to change from year to year. The University reviews all Manchester Met awards, discounts, and scholarships annually, and may withdraw future provision at the end of an academic year or make changes to the value or Terms and Conditions of offer. This means that there may be other students studying in different cohorts of a programme that can access different packages or benefits. Please refer to our website for further information regarding schemes offered from time to time and the associated terms and conditions.

Click here for further information.

Financial Difficulties and Potential Consequences of Non-payment

If you have any questions or concerns regarding payment of your programme fees, please contact The Finance Service Centre on 0161 247 1852.

If you are studying at Manchester Metropolitan University on a Tier 4 visa, please be aware that non-payment of your programme fees is a direct breach of UKVI regulations and may result in your visa being brought to a close. If you are experiencing any financial difficulty, please contact the Finance Service Centre.

Please note that, ultimately, you may not be able to continue with your studies should you fail to pay your programme fees. You must make sure that you pay your programme fees and any other applicable tuition costs or charges on time otherwise the University may be entitled to take certain steps against you including imposing sanctions (as set out within the Regulations for the Payment of Fees document), including, but not limited to, restricting access to services as well as graduation bookings, withholding the degree certificate and/or taking action to legally recover any debts.

For a fuller list of the actions we may take please read the Regulations for the Payment of University Fees document. If you find yourself in financial difficulty during your studies, please contact Manchester Met’s Student Financial Support, the Finance Service Centre or the Students’ Union Advice Centre.

Equipment and Loans

Please take good care of any equipment we provide to you. You may need to pay for a repair or a replacement if equipment is damaged or lost/stolen. Further information will be given when we provide such equipment to you.

It’s really important that you make suitable arrangements for the payment of your fees. We will try to support you and direct you to appropriate sources of help should you experience financial difficulties but, ultimately, we’ll expect you to plan well and pay on time. Occasionally, we need to apply sanctions for non-payment of tuition fees.

13. CHANGES TO PROGRAMME PROVISION OR YOUR CONTRACT AND HOW THIS MAY AFFECT YOU

Whilst the University will always try to minimise making any changes to the Contract (including changes to the programme), there may be times where changes are needed. This Section describes the circumstances when we can make changes, as well as providing you with further information about when we may look to make such changes.

Changes to your Contract

The University may, from time to time, need to make changes to your Student Contract including to its regulatory framework. Changes will normally take effect at the start of the next academic year and you will be asked to read the relevant Key Contract Documents upon re-enrolment and tick the declaration as confirmation of acceptance.

Sometimes, it may be necessary to make changes during an academic year where the University reasonably considers the changes to be in the best interests of its students, necessary to reflect changes in the external environment or government policy including to comply with legal, regulatory or accrediting body requirements or to incorporate sector guidance or best practice.

The circumstances that we describe below are not the only ones that may arise during your studies with us, but they will give you some context as to when we may need to amend the Contract (including the programme).

Changes After you Have Entered into the Contract with Us

Where we need to make changes to the Contract and/or programme after our Contract has been formed, we will, in each case, assess the potential impact of any such change on the Contract and our students and will follow the principles set out in this section. The University is always looking to improve and enhance students’ experience with us, and we will consult with students throughout their studies, as well as consulting with our teaching staff, and will actively seek feedback from these groups about how we can improve our service delivery to our students.

Changes to your Programme or its Delivery Changes to pre-contract information

Our printed prospectus and supporting marketing materials are published well in advance of the start of the academic year and therefore the online prospectus provides the more detailed and up-to-date information on our programmes of study. Please check the online prospectus information before applying to the University and just before accepting your offer of a place. Information that we may have given to you at the time you were researching and making an application for the programme may have changed by the time we send out our Offer Letter. The Offer Letter, Key Facts and Important Information for Offer Holders document sets out the core information that we consider you will require to make an informed decision whether to accept your offer. Please read these documents carefully before you accept.

The University will use all reasonable endeavours to deliver your programme in accordance with the descriptions applied to it in the Key Facts for the academic year in which you begin your programme. However, the University is entitled to make reasonable changes to ensure the University delivers the best quality of educational experience to you.

Some examples of these changes include:

  1. Keeping our programme content and delivery up-to-date and relevant. We may need to implement technical adjustments and/ or improvements, for example: to reflect developments in academic teaching, research and/or professional standards/ requirements; to address any external examiner feedback received as part of their annual reports and/ or results from our regular student feedback sessions. To set out further examples, we may make adjustments to: aspects of the curriculum – to ensure that this is current and reflects developments in the subject area; the methods of assessment, assessment weightings, and the word length of individual assignments; and adjustments to the learning outcomes and how these are assessed;
  2. Changes as a result of a programme review. It is standard practice for the University to undertake a formal review of all of its taught provision in line with national, professional body and regulatory requirements. The aim of each programme review is to ensure, on a periodic basis, that the design, academic standards and quality of learning opportunities of existing programmes remain appropriate to the awards to which they lead, and are informed by reference to institutional regulations and policies, national benchmarks and relevant professional and employment demands. Programme review is normally carried out at 6-yearly intervals, but can take place at a more frequent interval where required. Programme review may result in certain changes to a programme of study. These changes will be made to enhance the quality of provision we provide to students;
  3. Changes for the maintenance of academic standards and quality assurance;
  4. To reflect changes in relevant laws, statutory, regulatory and/or professional body requirements (or those of placement providers) and/or sector regulation or best practice;
  5. To implement technical or procedural changes to our IT systems or virtual learning environment;
  6. To reflect withdrawal of or a change to any relevant accreditation;
  7. Reviewing and refreshing optional modules. As indicated within our online prospectus the optional modules listed are indicative and may be subject to change. We do not guarantee that an optional course unit will always run in any given academic year as options may be dependent on varying factors such as the external and industry environment, current trends in research, student choice, numbers and staff expertise;
  8. Altering the location of the programme. For example, following campus consolidation to allow the University to provide the best facilities and academic provision for its students.

In making any such changes, the University will aim to keep the changes to the minimum necessary to achieve the required quality of experience and will usually notify and/or consult (depending on the nature and materiality of the change) with affected students (as applicable) about changes that are required.

In respect of material changes, we will take reasonable steps to obtain student consent (and, where appropriate, the consent of applicants who have accepted an offer who may be directly affected by the change) and we will inform the affected students if we implement the change(s). If our implementation of the change causes you detriment or hardship we will, if appropriate, work with you to try to reduce the adverse effect on you. Some examples of a material change include:

We will not usually consult on minor changes. Minor Changes may include the following examples please note this is a non-exhaustive list):

Withdrawal of Programmes

We will endeavour to run programmes we have made offers for, however, there are occasions where we may need to suspend, discontinue or withdraw a programme. This may be for low student numbers as set out below, but may also include circumstances such as where there is a change to accreditation or professional, statutory or regulatory body (PRSB) requirements, where there is a change to the external environment making delivery unviable or where academic or PRSB approval has not been achieved.

Pre-Contract

There may be times where we need to discontinue or suspend the programme, or decide not to provide the programme, or to merge or combine the programme with other programmes of study, if such action is reasonably considered to be necessary by the University in the context of its wider purposes. If the University decides to take any such action then it will use reasonable endeavours to notify you in advance and you shall be entitled to cancel your application by written notice to the University. In these circumstances you will be entitled to a refund of any deposit/Fees which you have paid to the University.

Post-Contract

There may also be times where we need to discontinue or suspend the programme or to merge or combine the programme with other programmes. In these circumstances, the University will provide as much notice as possible and will take all reasonable steps to minimise the resultant disruption by, for example, making an alternative offer, delivering a modified version of the programme (where practicable to do so), or assisting affected individuals to move to another programme (subject to meeting programme requirements) or institution (if appropriate and possible). To the fullest extent it is possible under the general law, the University excludes liability for any loss and/or damage suffered by any applicant or student as a result of such circumstances.

14. CHANGES OUTSIDE OF OUR CONTROL

Sometimes, circumstances may arise which are beyond the control of the University which result in changes to your programme or your Contract. Examples (without limitation) of such circumstances include:

Changes and your Options

If the University changes your programme or Contract in a fundamental way and you are not satisfied with the changes, you will be offered the opportunity to withdraw from the programme and, if required, reasonable support to transfer to another provider. It should be noted that this is without prejudice to your legal right of cancellation and to any other remedy which you would be entitled by law to seek.

15. INTELLECTUAL PROPERTY

Study Materials

Where downloadable Study Materials accompany your Programme, these Study Materials will be made available to you. The University and/or its licensors, remain the owner of the intellectual property in your programme, the Study Materials and any Programme Content. In consideration of receipt by the University of your Fees (when due), we provide you with a personal licence to use the Study Materials and Programme Content for the sole purpose of studying for your programme. Any use of the Study Materials or Programme Content not permitted under these Terms is prohibited and any will infringe the University’s intellectual property rights and/or those of its licensors.

You may not modify, re-publish, sub-licence, sell, upload, transmit, make available, or disseminate in any way any of the Study Materials or Programme Content. You may not modify, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the virtual learning environment, Programme Content or the Study Materials or create derivative works based on the whole of or any part, or which incorporate, the Study Materials or Programme Content. The

University may withdraw use of any particular Study Materials or Programme Content at any time where reasonably required.

Student Intellectual Property

If you create intellectual property rights (IPR) during your studies or research, the standard position is that you will own such rights, unless:

You will find a lot more information in our Intellectual Property Policy.

16. DATA PROTECTION

The University is registered as a Data Controller with the Information Commissioner’s Office. The University will hold and process your personal data including some sensitive personal data. Your data will be processed in accordance with our Data Protection Policy. Further information about how we will use the personal information you provide to us can be found in our Privacy Notice to Students.

Where you are sponsored (e.g. by your employer) such that such third parties may have a direct interest in your status as a student, information regarding your progression, performance and attendance may be shared with your sponsor.

You have certain rights in relation to your personal data. Your rights are set out in our privacy notice to students, you will also find useful contact details should you wish to exercise them. Please note that you are responsible for providing the University with up-to-date contact details and for maintaining the accuracy of this information whilst studying with the University.

Examination pass lists and/or degree classifications may be published. If you do not wish your results to be published in this way, you must notify the Deputy Director of Student and Programme Management (Students) stating your reasons in writing by no later than seven days before you complete your examination or assessment. Your reasons will be considered and, where it is felt that publication of your results is likely to cause substantial damage or substantial distress and that this would be unwarranted, publication will be withheld.

17. HOW WE MAY END OUR CONTRACT

We may end the Contract on notice to you (such notice as may be appropriate having followed any relevant University policies or procedures but where the circumstances dictate, immediate notice) as a result of:

18. HOW YOU MAY END OUR CONTRACT

Cancellation rights

If our Contract has been made by means of distance communications (i.e. not face-to-face) you have a legal right to cancel your contract with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of your Student Contract. This will be 14 days from the day you accept the offer of a place at the University. To exercise the right to cancel, you must inform the University in writing at: The Manchester Metropolitan University, Recruitment and Admissions, 6 Great Marlborough Street, Manchester, M1 5AL; or by email to release@mmu.ac.uk of your decision to cancel your contract by providing a clear statement (e.g. a letter sent by post or email). You may use the Model Cancellation Form but it is not obligatory. The University will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel your contract, we will normally reimburse to you all payments received from you (Please see our finance website for further information). We will process the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel your contract provided we have all relevant information. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise or unless restricted by law; in any event, we will not add any additional fees as a result of the reimbursement. However, if you decide to terminate the Contract during the cancellation period once we have commenced providing you with Services then we will refund you any amounts you have paid to us less an amount which is a fair payment for you to make for the services provided by us prior to termination of the Contract.

By accepting our offer, you will also be providing us with express consent, if relevant, to start delivering your programme within your legal cancellation period.

As well as the legal right to cancel, we provide you with a right to withdraw from your programme within 14 days of your programme start date, however, depending on when you withdraw, you may be liable for your fees (or a proportion of them). Please see below and our finance website for further information.

A number of our programmes or the way they are procured or delivered means that they will not amount to a consumer contract and will therefore not attract a statutory (and in some cases, institutional) right to cancel. For example, certain commercial programmes delivered to you via an arrangement with your employer and certain programmes delivered primarily to advance your own knowledge in relation to your trade or profession.

If you cancel you must return to us in a reasonable condition, any Study Materials you may have received from the University without undue delay and no later than 14 calendar days after you inform us of the cancellation. You will be liable for the cost of returning any goods (if applicable to your programme).

If you have received any financial benefit, package or scholarship this must also be returned to us promptly either in full or in line with the Terms and Conditions of the relevant financial support package, benefit scheme, award, bursary or scholarship.

We need to let you know about your legal right to cancel. This is different to the way you can withdraw, suspend or defer your studies.

Withdrawing from your Studies

Your Student Contract with us will end if you withdraw. Find further information on withdrawing from your studies here. You are entitled to end your Contract at any time without reason, but if you do so after the expiry of the cancellation period referred to in Section 19 you may not be entitled to receive a full refund of any fees you have paid, and you may be responsible for fees to reflect the costs incurred by us arising out of your early termination of the Contract in line with the Payment Regulations and these Terms. Your leaving date will be determined by the last date of engagement with your programme in line with the Regulations for the Payment of University Fees.

Suspension

There are certain circumstances in which the University may suspend your registration or enrolment and/or access to facilities and premises, for example (but not limited to), pending an investigation under our Student Code of Conduct, pending consideration of a student’s case by a Professional Suitability Panel, further to a decision taken under the Procedure for Suspension, Withdrawal and Engagement Support where you fail to enrol or re-enrol on time. Such suspension may be immediate pending the gathering of further information where we reasonably consider that your behaviour presents a material risk to others or yourself. Your leaving date will be determined by the last date of engagement with your programme in line with the Regulations for the Payment of University Fees.

19. OTHER SERVICES

There are rules and regulations relating to use of particular University services, such as IT facilities and library and learning resources. The Information for Offer Holders document sets out further information on the services we agreed to provide under your Student Contract. Although the University will further endeavour to provide you with appropriate access to a range of academic, pastoral and support services (such as counselling, careers and employability support) it may change all of its range or type of services from time to time to ensure that they are fit for purpose and provide the best experience to you. Our services may also be temporarily suspended or modified for essential maintenance, for improvements to be made and/or for events outside of our reasonable control.

IT Services

The University’s virtual learning environment is integral to most of the University’s programmes and provides programme related materials and learning activities. It is also used to deliver and manage assessment. You are expected to actively engage with the virtual learning environment; the University monitors engagement. Use of the University’s IT facilities (including email) is subject to a suite of IT-related policies. These include the Policy on Acceptable Use of University IT Services, Regulations for the Use of University Computing Resources and the Information Security Policy.

Any login details are personal to you and should not be shared with or transferred to others.

You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account. It is your responsibility to ensure that you regularly save and back up all data.

You must not misuse or abuse any services or technology applications made available to you as part of your programme.

There may be links from the virtual learning environment to sites on the internet which are operated by third parties. The University is not responsible for the availability of, or the content located through such external sites.

Click here for Manchester Met’s IT Policies

Library Rules & Regulations

All students who use the Library or library resources must do so in accordance with the Library Rules and Regulations, and failure to do so may result in action being taken under the Student Code of Conduct. Click here for more information

Other Services

The Information for Offer Holders document provides other helpful information about what other services and facilitates may be available to you as part of your time with the University. These do not, however, represent services that we provide to you under this Contract.

Other, non-educational services provided by the University to you, for example residential accommodation and sports centre membership, amount to separate and distinct contracts and are therefore subject to separate contractual terms. You may also enter into separate contractual arrangements with other third parties such as a sponsor, your employer e.g. the NHS if you are on certain professional programmes. The Students Loan Company is not a part of the University and your contract for funding (if applicable) will be with Student Finance England directly.

20. OUR LIABILITY TO YOU

If we fail to comply with this Contract we may, in certain circumstances, be responsible for loss or damage you suffer that is a foreseeable result of our breach of this Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract.

We cannot accept responsibility and we will not be liable to you for:

We do not exclude or limit in any way our liability for:

21. EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control including but not limited to:

If an Event Outside Our Control takes place that affects the performance of our obligations under the contract:

Should an Event Outside Our Control interfere with our ability to deliver your programme, we will use reasonable endeavours to minimise the disruption caused to you.

22. OTHER IMPORTANT INFORMATION

Complaints

The University recognises there may be occasions where students wish to raise legitimate complaints relating to their programme, or the facilities and services provided by the University. It is important to both students and staff to know that such complaints will be dealt with seriously and transparently, and without fear of recrimination. To ensure that this happens, the University has in place a Student Complaints Procedure, which details procedures and parameters for making a complaint, alongside what action may be taken in response to complaints.

If having exhausted all stages of the University’s internal complaints procedure (or other relevant internal procedure), a student considers that the University has failed to consider and respond to their complaint appropriately, the student can refer their complaint to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of eligible student complaints. If you have a complaint about our recruitment or admission process, please see our Student Appeals and Complaints Policy for Applicants and Student Appeals and Complaints Procedure for Applicants for further information.

You may be able to seek advice from the Students’ Union Advice Centre and/or the Citizens’ Advice Bureau.

23. GENERAL

How we’re Regulated

The Manchester Metropolitan University is regulated by the Office for Students (OfS). The OfS is the independent regulator of higher education in England. More information on the role of the OfS and its regulatory framework can be found at www.officeforstudents.org.uk/

All higher education providers registered with the OfS must have a student protection plan in place. The student protection plan sets out what students can expect to happen should a course, campus, or institution close. Our current Student Protection Plan can be accessed here. Where there is any conflict between these Terms and the Student Protection plan, the Student Protection Plan will take priority in considering any issue relevant to it.

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms. The receipt of your programme is personal to you and you may not transfer your rights to access the programme to any other person.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

Any notices or information sent to the last email and/or postal address provided by you to us will be deemed to have been properly given.

Nothing within the Contract shall be construed as amending the University’s constitutional Instruments, Articles or associated constitutional documents. Our Contract and the Key Contract Documents shall be governed by English law.

You and we both agree that the English courts will have non-exclusive jurisdiction over any claims.

The address of the University is

All Saints Building, All Saints, Manchester

M15 6BH.

Our telephone number is 0161 247 2000

The University is a higher education corporation established under the provisions of the Education Reform Act 1988.