Using your own device
Support for accessing IT services on your own computer, tablet or smartphone
Using our services on your own device
Many of our services are accessible from your own computer, tablet or smartphone.
To find out how, you can use the menu above to find the page for the system or service you need, or use the links below under ‘Support we offer’ for commonly-used services.
Get support
Support we offer
We offer the following support for staff, students, and guests using their own personal devices:
- Connecting to the on-campus WiFi (Eduroam)
- Accessing MMU web-based services and collaboration tools including MyMMU, Moodle, MS Teams, email, and Print
- Support with accessing and downloading supported software such as Office365 and software listed on the Software Download Centre.
We can also provide advice and guidance on:
- Information security issues
- Recommended external hardware repair suppliers for hardware issues
For support, contact the IT Helpline.
Service levels
We can’t guarantee that all devices will be compatible with our network and services, or that they will meet our security requirements. We recommend using a device that meets the requirements below. However, we will always make an effort to help users access Manchester Met services from personal devices.
We offer the following level of service for personal devices:
- First response and troubleshooting from the IT Helpline is available 24x7 via phone, live chat or self-service.
- Using remote support tools, the IT Helpline will provide advice and guidance on resolving most issues affecting the listed services for up to 30 minutes.
- If the issue cannot be resolved within 30 minutes, we can recommend alternative access or external hardware repair suppliers.
Recommended specifications
For a smooth learning experience, we recommend the following technical equipment and minimum specifications:
Windows laptop
- Running Windows 10 and all current Windows updates applied
- Intel Core i5
- 8GB RAM
- 256GB hard drive
- Built-in or external webcam (720p HD Camera) & microphone
- Anti-virus software
- USB headset such as Plantronics Blackwire C320
- Internet connectivity bandwidth 1.2 Mbps/2 Mbps
Macbook
- Running Mac OSX Catalina 10.15 (or latest version) and all current updates applied
- 16GB RAM
- 512GB hard drive
- Built-in or external webcam (720p HD Camera) & microphone
- Anti-virus software
- USB headset such as Plantronics Blackwire C320
- Internet connectivity bandwidth 1.2 Mbps/2 Mbps
