Call IT Support Email IT Support


Secure passwords are critical to keeping your data and information safe.

I forgot my password

Already registered to use the Self Service Password Reset Portal?

Enter your 8-digit University ID and follow the prompts.

Go to the Self Service Password Reset Portal

Otherwise, contact the IT Helpline.

How do I use the self service password reset tool?

Reset your password using the self-service password reset (SSPR) tool.

  1. Go to the Password Registration Portal
  2. Enter answers to at least four memorable questions
  3. If you ever forget your password, go to the Self Service Password Reset Portal
  4. You will be asked to reset your password. Then you can log in to the network, using your 8-digit University ID and new password

Help me create a secure password

How do you create a password that's safe and secure?

There are some important things to know.

  • Use at least 16 characters
  • Use a mixture of upper and lower case letters, numbers - and special characters such as £, $, % and *
  • You might want to use a memorable short sentence

Need help creating and storing passwords?

  1. Use a random password generator
  2. Store your password in a secure app such as:

Need IT Support?

The IT Helpline team is on call 24 hours a day, 7 days a week.

Or come see us weekday afternoons at the University library in Manchester.