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Passwords

Secure passwords are critical to keeping your data and information safe.

Changing your password

I've forgotten my password

Already registered for the new Self Service Password Reset portal?

  1. Go to link: reset-password.mmu.ac.uk
  2. Type in your MMU ID in the format:
    • Staff: 12345678@ad.mmu.ac.uk
    • Students: 12345678@stu.mmu.ac.uk
  3. Enter the characters in the picture
  4. Choose which verification method you wish to use 
  5. You will then receive a code via your chosen verification method, please enter this code when prompted
  6. Choose a new password that complies with the rules below

Don’t forget - You'll need to update your details on your mobile device(s) to access MMU Wi-Fi or email.

 

Not registered for the new Self Service Password Reset portal?

Contact the IT Helpline and we can reset it for you. Once you’ve done that, we recommend you register for the Self Service Password Reset portal, which lets you reset your own password even if you’ve forgotten it.

I know my password, but want to change it

Self Service Password Reset

This is the easiest way to manage your password, and allows you to reset your password yourself even if you’ve forgotten it.

To register:

  1. Go to link: register-password.mmu.ac.uk
  2. Type in your MMU ID in the format:
    • Staff: 12345678@ad.mmu.ac.uk
    • Students: 12345678@stu.mmu.ac.uk
  3. Provide 2 preferred methods of security information for verification (we recommend you choose authenticator app and 1 other)
    • This will be used to send you a code when you want to reset your password

To reset your password:

  1. Go to link: change-password.mmu.ac.uk
  2. Type in your MMU ID in the format:
    • Staff: 12345678@ad.mmu.ac.uk
    • Students: 12345678@stu.mmu.ac.uk
  3. Enter your current password again
  4. Choose a new password that complies with the rules below.

 

MyMMU

  1. Log into MyMMU
  2. Go to ‘Account’ and select ‘Change password’
  3. Enter your current password, and choose a new password that complies with the rules below.

Choosing a password/passphrase

The requirements are a bit different for students and for staff.

Students

Requirements:

  • Must contain at least 8 characters, including at least one uppercase letter, one lowercase letter, and one digit
  • Must be different to your previous passwords
  • Cannot contain any personal information, such as a name or date of birth

Staff

The staff password policy and requirements changed in January 2019 to comply with best practice and better protect our information. You can read the Password Management Control Procedure for more details.

Requirements:

  • Must contain at least 16 characters.
  • Complexity is not required, ie. there is no need for uppercase, digits or special characters (you can still use these if you like).

Passphrase Guidance

A passphrase is like a password, but longer and more secure. A passphrase is a collection of words, whether sensibly connected or not that join together to make a passphrase. Creating a multi-word passphrase will mean you are more resistant to common attacks.  

The goal of encouraging passphrases is to create credentials that are entirely nonsensical to a password cracking utility, but memorable to the human who needs to access a given system every day.

Passphrase top tips

Watch the short passphrase training video on MetaCompliance* and follow these top tips to create a more secure and memorable passphrase in no time.

  • Develop a passphrase that is easy for you to remember, but hard to guess. 
  • Choose a string of three or four words that build a picture in your mind
  • Avoid obvious passwords or incremental passwords e.g. Passw0rd1, Roaming1 and then Roaming2
  • Never include personal information in your passphrase
  • Avoid discoverable information such as significant dates, names, places or famous quotations unless you disguise it with complex characters
  • Use a passphrase that is easy for you to remember and type accurately

Further advice around setting strong passphrases is available on the National Cyber Security Centre webpage.

*For first time visitors to MetaCompliance, please enter your staffID@ad.mmu.ac.uk in the email box to access the video. If you have visited MetaCompliance before, there should be a Manchester Metropolitan University button for you to press.

Storing your password

We encourage the use of password management systems, such as LastPass, Dashlane or KeePass. They allow you to use very strong, unique passwords, without having to remember each one.

If you have questions on this, please contact the Information Security team at infosecurity@mmu.ac.uk.

Worried that someone else knows your password?

If you have any reason to believe that your password has been compromised, you should change your password immediately to minimise any further risk to your account, and also contact the IT Helpline.

Need IT Support?

The IT Helpline team is on call 24 hours a day, 7 days a week.

Or come see us weekday afternoons at the University library in Manchester.

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