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Help and Support

We aim to make IT services at Manchester Met as easy to use as possible, but everybody needs a helping hand once in a while.

That’s why we offer a range of options that are easily accessible and help to ensure you have the support you need, whenever you need IT.

Helpline

We have an on-site team of experts on hand to give you personalised support throughout the day, but also have out of hours support too, offering a 24 hour service that’s available all year round.

  • Call the helpline: 0161 247 4646
  • Email us: it's not as fast as calling, but it gets the job done! Log requests by dropping us an email at it.helpline@mmu.ac.uk: just remember to include your University ID
  • IT Rovers are our trained team of IT savvy students, providing face-to-face, dedicated support to fellow students. Rovers are a common sight in all of our libraries and IT Zones in their distinctive ‘Ask me for help’ T-shirts.

Online video tutorials

We've partnered with Lynda.com to provide a range of professional video tutorials that cover the breadth and depth of guidance for the majority of software you'd ever use while at the University. Learn more and get started

Social media

We offer up-to-the-minute news and service updates via Twitter at @MMU_IT, as well as podcasts and support videos via YouTube

IT training for staff

The IT Training team deliver a range of IT workshops for University staff, for all levels of computing competency. Find out more

Service Availability

  • Printing
  • Email
  • Network & Wi-Fi
  • MyMMU / Moodle
  • Library e-Resources
  • MMU Websites
  • Student Records Systems
  • File Storage
Check PC availability in the IT Zones in Manchester Cheshire

Help and Support

Call our 24 hour helpline on 0161 247 4646 or email it.helpline@mmu.ac.uk.