The Team

Multi-awarded Hospitality Management professional with 15 years of front-line experience developing and launching highly regarded hotels, restaurants, and inspired service offerings around the Europe. My research involves Customer Experience, Future Servicespaces and Brand Reputation Management. I am extremely well versed in social media, with strong knowledge of digital and mobile marketing as well as online and offline customer dialog with a proficiency at integrating all communications into a cohesive and cost effective strategy that meets business goals. I am a polished public speaker with exceptional understanding in conceiving creative ideas for leading consumer brands, and being an expert in social trends, and emerging technologies.

Specialties:

• Customer Experience Design 
• Integrated marketing strategies
• Future technology
• Service Design